French Country Cottages - www.french-country-cottages.co.uk

A terrible experience.

We hired a villa in Provence,

The pool was dreadful with green slime up the walls.

The fridges were not clean.

Everyone got ill with a stomach bug on the first night,

To top it all off, the owners refused to return the deposit citing breakages, xxx movies watched and other things that were never performed.

The place was left exactly the same as we received it. No-one broke anything and no movies were watched. We even have pictures of the state of the pool it was so bad.

French Country Cottages did nothing to help.

Dreadful customer service. AVOID AT ALL COSTS.

We left the villa we had retented in France in a tidy condition but not cleaned. With other villa operators like James you do not have to clean before you leave so as FCC had not told us that we had to clean we had E70 of our E500 deposit retained for cleaning - which was also excessive. FCC simply said that issues regarding retention of deposit was between us and the owner. My argument was that if FCC had told us in the booking information that we had to clean then we would have done so.

We won't be using FCC again!