Rocket Aquatics - www.rocketaquatics.co.uk

I have tried to order from this company on 2 different occasions, and neither of the items turned up in the 1-2 days delivery window.

At the first time I ordered a fish tank on Monday as I was planning to set it up that weekend. On Thursday I decided to call them to get an update, as I have not received a dispatch notice about the item.

The lady on the phone claimed that they only had 1 of the tank in stock and sadly they found on inspection that it was broken, so decided to order another one from the supplier but that will take about 2 weeks to be delivered for me. BUT if I am not happy with this solution, they are happy to offer me another product, that is currently in stock.

I find it very weird that reading others' reviews here this seems to be a very common excuse for not delivering tanks...

Anyway, I did not accept a replacement and asked my money to be refunded. Ended up ordering from another site the same day and the tank was delivered the next day. Only positive point about Rocket Aquatics is that they at least indeed sent me my money back.

On the second occasion I have ordered a mini filter from them which was also listed as in stock. The same thing happened as before - after 2 working days I decided to contact them (this time via email) to get an update about the filter. To my surprise the item was out of stock again, but I was offered to be sent another item that is actually in stock... Again I refused and asked for a refund.

So all in all the Real Time Stock Reporting on their website is a sham, and they actually have a very low stock of certain items only which they will try to offer as a replacement for you, in case you take the time and try to contact them to get an update about your order. If you won't contact them you will probably only receive your item in about 2-3 weeks, but definitely not in 1-2 working days!

Worst experience ever, 6 days for 1-2 day deliver, customer service appalling, was told to wait till after theyd had lunch before they would find my missing parcel. turns out they never sent it then lied there was a delay! I asked to be called back with update ended up chasing the company constantly, terrible terrible experience!!!

I ordered a wall mounted Aquarium which arrived in a Rabbit hutch box with no lid or instructions, not information how and what to use to wall mount (held 66 litres) and had scratches all over the glass.

I called up Racket Aquatics and was told it was brand new and to use raw plugs to attach to the wall.... Wonderful advice!

After having to beg to return it, it took 8 days to receive a refund minus £36 to cover their delivery cost.... I understand that is fair if it was brand new and I changed my mind but it was to be given as a gift, with a big Bunney picture on the side of the box.

There are much better websites out their and the customer service & knowledge can't be worse than Racket Aquatics

Defiantly AVOID they are a complete joke

I ordered a Aquael leddy 60 aquarium tank and kit and paid for next day delivery online from them. The order was dispatched by them and duly arrived at my door as ordered the following afternoon. Living in North Northumberland and in a remote location, that to me is very impressive organization from a business based in Bedfordshire. Thanks to them for a great service, and I'll definitely be using them again.

I have placed an order with this company with Expectation that it would arrive by the end of the week,how wrong .

Having conversed via e mail saying product has been sent it has still not arrived.

I have tried to telephone but just goes to answerphone.

I then began to review this company and can see instinctively I have made a bad error of judgment ,and yet the chap on the phone seemed so nice ,maybe that's because I gave him my card details!

I ordered a 4kg tub of blanket weed prevention powder.It arrived dented,lid half off and most of the contents spilt. I contacted the company who demanded I send pics.Which I did via e-mail(my computer verified their receipt of the pics).Rocket Aquatics denied receiving pictures so I sent hard copies via snail-mail.

They offered a derisory 50% refund.I declined and said I would complain via my payment method.Eventually I was refunded but had to ,again, send proof of postage.

A wholly unpleasant and unprofessional experience.Their attitude on the phone was even worse.

http://www.rocketaquatics.co.uk/

I must say I have never written a review before but have been compelled to on this occasion to warn would be buyers from purchasing from this supplier Rocket Aquatics & Pets.

I purchased on the 11th August 2014 a Juwel Vision 450 Black Tank and Cabinet + Free Juwel Vision 450 Decoration Kit. Juwel Decoration Kit comprising of: (gravel, aquarium background, fish net and water conditioner) worth £120 + Juwel auto feeder, attracted by their competitive price of £1024.00 delivered.

I spoke to an adviser who was very helpful at the time of purchase and arrange delivery for 21st August 2014.

From then on all went terribly wrong; the tank delivered was completely smashed the only pane to survive was the left hand side. I straight away called Tony who virtually said tough call the delivery company which I thought was strange. They seemed understanding but said Rocket Aquatics & Pets needs to advise them of the damage.

I called Rocket Aquatics & Pets and informed them what the delivery company had said, I advised Tony that I was going to contact my bank credit card and raise a dispute to this Tony said you can but the banks have always favoured his company in damaged deliveries and he had never been compensated by his delivery company when good have been damaged in transit.

The short story after sending many request to Rocket Aquatics & Pets I never received a rely back it was only when my bank got involved did they respond to them saying it was their belief that the goods were damaged after delivery in attempting to move/transport them as they were delivered to a work address. Rocket Aquatics & Pets delivered the goods to my home which is also my home address. The goods have never been moved or opened fully the 3 x 25kg Natural Dorset Gravel and Juwel auto feeder also never received. Rocket Aquatics & Pets were given the statutory time to respond and they never did and on the 6th November I received a letter from my bank to say my dispute with Rocket Aquatics & Pets has been successful and I have received a full refund.

I purchased a Juwel Rio 240 Aquarium from Rocket Aquatics at an amazingly low price. Then came here, saw all the bad reviews and became slightly worried.

My worries where soon to be put to bed. Brilliant service.

At first I ordered the wrong colour but after simple email to let them know, my order was changed and I was informed within the hour. Next I had entered my mobile number wrongly, again he emailed me as soon as he discovered this.

I received my aquarium yesterday, less than a week since ordered, everything was perfect right down to the free, palletforce excellent delivery service.

Would I recommend them to others? Absolutely.

Thank you Rocket for excellent and smooth service

I have ordered a double hutch. Order was on 20/04/14. It's now 6/5/14 and have heard nothing. No calls are answered as they are out of the office and they advise to emaile sales for a response. I have done this so many times now and still haven't heard any more!

I ordered 10kg bag of fish food and had several emails to confirm order, payment and delivery date. The order had been dispatched but was not delivered to me on the days i was told to expect it! I rang the delivery company who told me that rocket aquatics had requested the order be returned to them, the supplier. I rang rocket aquatics only to hear a recorded message saying due to a trade fair they could not communicate for another 3 weeks! my koi carp needed the food now!! I donot trust them so far have not got the order but they have my money!