Value Added Travel

I hate to leave negative feedback, especially in todays current climate with the travel industry taking such a hit with Coronavirus, but I would strongly recommend avoiding this unprofessional outlet unless you enjoy being messed about.

I booked a holiday in May half term 2021 to Dubai through Luxuryholidays/Valueaddedtravel, received emailed confirmation from them of my booking, only for them to then contact me 22 hours later, trying to get a further £600, saying that the flights that I had originally booked had now jumped up in cost!

I would never use this company again and would hate for anyone else to be taken for a ride by them.

You have been warned. I wish I had read all the negative reviews of this company before I had wasted my time with them.

We were booked to go to UAE with this company.

First of all they were not up to date with travel advice and told me i was wrong when i called them to ask about it. They then had to call me back to tell me i was actually right - no apology. This travel advice was that you now needed to have a negative covid test before you would be allowed to travel to the UAE. They then sent an email to all customers who were due to fly to Dubai saying to get an NHS test for free and use this to prove that you were clear! These NHS tests aren't there to be abused they are there for people with symptoms!

The FCO were advising against travel there due to COVID and as a member of ATOL Value added travel should have refunded us the full amount. They refused to do so therefore NOT following what ATOL stated.

They are a disgraceful morally corrupt business.

They knew that insurance would be invalid if we travelled as the FCO were advising against and told me it didn't matter because Emirates would cover covid related issues... they wouldn't cover if i broke my leg though!

disgusting company and i have reported to all governing bodies

We experienced terrible problems with very poor information on flights, dining on the cruise and general vital information which impacted greatly on our holiday. The hotel in Barbados was very dirty around the pool area and the accomoadtion was not serviced to standard resulting in rubbish accumulating around the accomadion. Sunbeds were filthy and not fit to lie on. We did compensation form the hotel ,however none of the problems with the admin was addressed and the manager completely ignored all of the issues.

Wouldn't book with this company again.

We had a great time thanks despite the heat! I've been very impressed with the service you and value added travel have provided and will certainly look at booking travel with you in the future