Hotel Travel - www.hoteltravel.com
Customer Service
Quality
Quality of website
Hotel Travel - www.hoteltravel.com
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User Reviews
Big Con!! I Lost £450
I booked a 5 night stay to commence on the 27th July 2017 at City Gardens Hotel, Budapest. When checking in was told that the booking had been cancelled and there were no available rooms. City Gardens then located another hotel which was significantly down graded than the one booked but had a bed in. After 1 nights stay in a dirty and dangerous room (not a luxury studio apartment which was booked and paid for) we have been told that the service provider (hotel travel) had not paid any money for the accommodation and would therefore be cancelling the booking. We were then told to pay 170 euros for the stay at the relocated hotel. I have tried contacting hoteltravel.com through email, phone and social media several times but despite having an initial response I am yet to have a response. As I paid through paypal I thought this was a safe way to complete the transaction but because Hoteltravel.com take payment at time of booking and not at the time of the stay no money could be recovered. I am thoroughly disappointed and disheartened that my husbands 30th Birthday Present was ruined and cost a lot more than budgeted for.
Hidden Fees
They quote you a price you agree
They take the credit card for the correct amount
But later on they surcharge the credit card for a small "International Fee"
without approval.
I am not happy with another "asteric compoany" of hidden fees.
No Problems With Hoteltravel.com Reservations
I had no problems whatsoever with booking a room in March 2016, for travel in September 2016 to Reykjavik, Iceland. Three weeks prior to departure, the hotel directly confirmed my reservation, the room type, my name & the price. I found the pricing on the Trivago.com website, and HotelTravel.com was the booking agent. I could log into their site & see my reservation information at any time. I have no idea why so many people think they've been ripped off by HotelTravel.com!?
Deception
thes the worst site can be dealt with it
they puts a very low price and after booking and deducted amount from my card, they tell my the rooms were not available and they offer my other options very expensive
Do not be fooled by the price you get from this site
Dear Finleyn,
Greetings from HotelTravel.com and thank you for your message.
As part of the MakeMyTrip group, which is listed on the NASDAQ under the symbol MMYT, all bookings which are placed and receive a confirmation voucher are secure via allotment. However, we are able to secure a hotel's internal confirmation number should you require it to cross check your booking directly with the hotel. To do this, please kindly place your booking via our website and once you have your confirmation voucher, please kindly forward the 7 digit booking ID to our customer service team and we will send a request to the hotel to provide its internal confirmation number.
Once we receive this, we'll forward it onto you and you can then contact the hotel directly to ensure everything is in order with your reservation.
Thank you for your interest in HotelTravel.com, and if you require any future assistance please do not hesitate to contact us.
Best regards,
The HotelTravel.com Team
Very Disappointed
Booked a hotel with this company for 2 adults and 2 children. It was quite an upmarket hotel so was excited. On arriving at hotel we were placed in a box room with 1 bed. I emailed the company who informed me i hadn't ordered a cot for my baby. There was no option for this but I asked about my 11 year old daughter. The company then changed their minds saying I'd just ordered a cot and no bed. I hadn't done any of this, I just booked a family room. I emailed them once again and they informed me in their small print they can't guarantee the room we book and that some hotels don't give extra beds to children up to the age of 12. For the price I paid it was definitely not worth using this company. We wouldn't of stayed but couldn't get a refund as we'd gone through thus company as apposed to directly through the hotel. The company didn't seem to want to help.
Dear tnGallagher131,
Greetings from HotelTravel.com and thank you for your review.
We apologize for any inconvenience caused. We would like to look into your booking for you, thus could you please kindly advise your 7 digit HotelTravel.com booking ID?
Thank you and we look forward to your reply.
Best regards,
The HotelTravel.com Team
Bad Very Bad Company You Have Been Warned....
I'm sorry to say this company is awful. I had such a bad experience with them.
I purchased a hotel, submitted my card details then they said they can't proceed hotel cancelled. Frustrating but ok, I moved to a different provider and booked my hotel. Then 2 hours later I had an email saying my hotel was booked through hotel travel.com? Very very frustrating. I cancelled my last hotel luckily without charges, I told hotel travel, 5 days later they cancelled my booking without asking me? By this point they the room increased price by £60. They admitted fault at first but would not pay the increased hotel amount. This company is based in Thailand, there is no customer service, you have no grounds to fight this company in any way shape or form! Do not book a hotel through this company!!!! Use any other, my experience was the worst in my on line shipping life.
Hi,
We would like to thank you for submitting your online review and for taking the time to provide us with your feedback regarding the booking you placed with us.
Upon investigating this matter both internally, as well as with our business partner, we found that there was a technical error and connectivity issue with the business partner's server for the bookings you submitted on 2 December 2015.
The error was a temporary situation which occurred as a result of either a maintenance program currently running on the business partner's server or a breakdown in Internet connectivity.
Nevertheless, our Customer Service Team was able to confirm your reservation two hours after your booking was submitted and subsequently sent confirmation, as well as voucher emails to you. Once we received an email from you on 2 December 2015 regarding your booking made with another agency, our team then asked whether you would prefer to cancel or keep your booking. We informed you that we would keep the booking until 5 December 2015 if there was no feedback from your end. We did not receive the update from you so the system released the booking automatically and informed you by email regarding cancellation.
Please kindly be advised that HotelTravel.com is not able to control the rates and availability on our website as they are dynamic and can change at any time. Therefore, when you contacted us on 7 December 2015 our Customer Service Team informed you of the available rate.
Please kindly note that HotelTravel has been in operation for over 13 years and is part of the MakeMyTrip group, which is listed on NASDAQ in the United States under the symbol MMYT and is one of the most reputable Online Travel Agencies worldwide. For further information about HotelTravel and MakeMyTrip, please kindly visit our ‘About Us’ section.
Once again, thank you for taking the time to submit a review of your HotelTravel experience and we sincerely apologise for the inconvenience caused.
Best regards,
The HotelTravel.com Team
Hotel Booking Via Hotel Travel
Got a good deal on the price and no problems with the booking/check in. I was able to contact Hotel Travel via email to make a change to my booking details without any issue.
Honest
quiet, clean, decent staff, normal breakfast, comfortable rooms. close to two metro stations. if you want a tax predere only it costs 5euro by the center.
I Love The Rosen Plaza In Orlando Florida Great Pr
I love the Rosen Plaza in Orlando Florida great price and easy booking, Thanks Hotel Travel.com
Worst Experience Of My Life.
I was given false information about the hotel i was staying at by HotelTravel. I emailed this concern to hotel travel.com and was given an inappropriate response. HotelTravel.com completely ruined my stay.
If you advertise a luxury hotel which we were paying in excessive of $350 a night for you should also not advertise facilities that are not accessible to guests without excessive fees. I feel a pool and a gym are a basic part of staying in a 5 star hotel. I live in a hotel and we have access to both these facilities as do the guests that stay.
We were asked to bay $120 to use the gym and pool. Disgusting.
Of course they do.
I travel very frequently interstate and overseas, and if our agent doesn't book for us, we book online. This is the first time I have ever come across this problem and it is obvious a fault of your site. Every decent booking site knows and discloses this information.
My personal recommendation would be to use bookings.com or agoda who have always gone out of their way to provide a fantastic service if you run into trouble and always disclose extra costs.
DO NOT USE HOTELTRAVEL - first and last time for me.
Dear Kathryn416,
Greetings from HotelTravel.com and thank you for your review.
We would like to apologise for any disappointment caused with your booking.
As noted on our webpage, the hotel does have a pool and a gym on the premises, however, please note that we do not state these are included in the room price, we simply advise what is on the property at the hotel.
Each hotel reserves the right to charge for use of certain facilities and as this is subject to change at any time we are not able to advise on these charges.
Upon further investigation, the gym and fitness facilities are not included in any booking and are run on a membership/pay as you go basis.
Once again, we apologise for any dissatisfaction caused and we also encourage you to voice your displeasure directly with the hotel as it does have control over the charges placed to use its facilities.
Best regards,
The HotelTravel.com Team
Q&A
How can I insure my reservation is confirmed with the hotel directly?