Oojo.com - www.oojo.com
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Oojo.com - www.oojo.com
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good experience
Bad Service
I booked 2 tickets more than a month ago and one flight was canceled by airline but I never received notification from ooJo, only from airline. I called oojo and they have to verify, how strange?
I called them many times asking for alternative and so I can be on my destination on the date I wanted , talking to about 10 agents and have to repeat my whole history from beginning because they don't have records but keep telling me that they put notes and whoever pick up my call will understand, nut no, no single one understands.
finally they sent me a rescheduled ticket but the date is different and for me there is no purpose to be there on a different date. I called them in last 4 days every day 2-3 times and no one can fix it, always told me that someone will contact me, never. They just want to keep in the loop.
I lost my confidence and called them back today, spent almost 2 hours again and just want refund and make a deal because it's not my fault , it's airline and ooJo's fault that I have to cancel it. they only agree to give me about 30% back, I paid $1600, probably in 4-6 weeks it's not fail at all. I have to call my card to stop the payment or get money back or dispute.
their customer service is bad, call sounds quality is poor, plus heavy accent it's very hard to understand.
Booking Number PNR: 9ZT1J3
ticket number: 1767229440502, 1767229440503
Booking Number PNR : 9ZT1J3
ticket number: 1767229440502, 1767229440503
complaint is assigned a special ID:368818
if you want me to email you, you need to give me your email address, what's your email address???
We apologize for any inconvenience this may have caused you. We kindly ask you to send us your booking confirmation number and associated email address with this specific ID: 368865. We need this to locate you in our internal system and find all the details of the booking and previous interactions with the agent and/or customer support. Thank you in advance.
Dear Customer,
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:368818
Please email us with your booking confirmation number, and we will get in touch with you.
Quick Reply
Only known the company for a short time.
Thank you for sharing! We’re glad you’ve chosen to work with us, even if it’s been for a short time. We aim to make your experience as smooth and positive as possible, so if you have any questions or need assistance, don’t hesitate to reach out.
Great Exprerience
Wonderful service and great pricing
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Excellent Fast And Cheap
Pretty fast and cheap
Good service
Thank you for your feedback! We’re glad to hear you found our service fast, affordable, and reliable. Your satisfaction is our priority, and we look forward to helping you with your future travel needs.
Booking Is So Easy
Planned a quick trip down on the fly- and this site made booking so easy. Cant wait for the adventure!
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Good Deals In Flights
This website has really good flight deals (international) compared to its competitors.
Services are quick and super-reliable.
Definitely recommend it!
We love hearing from you! Thank you for leaving feedback for us!
Easy Booking
Easy Booking process and smooth transaction. They gave us lot of options in protecting the ticket and upgrade options
Dear Customer, we appreciate your feedback! It’s fantastic to know that you enjoyed our services. We look forward to helping you explore more destinations soon!
Nice Experience
While searching for an international flight, I found that Oojo offered the most competitive options and prices. The booking process was remarkably straightforward, and I received my e-tickets in under three hours. Although I have not yet interacted with their customer service to assess aspects such as courtesy and professionalism, my experience thus far has been promising.
Dear Customer, thank you for your wonderful review! We’re happy to know that you found our service helpful. Your support means a lot to us!
Easy And Straightforward To Use.
As the title says, the service is easy and straightforward to use. The interface does not throw any surprises in your face, communication is fast and prices are as stated in the offer with no nasty hidden surprises.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Q&A
What would be the additional charges if I want to change my flight date and time?