Next www.next.co.uk

When I came in on Friday 1st November 2024, I didn’t know what coat to go for and they were very polite and helpful and helped me decide what coat. It was no trouble at all for them and give there five stars for how good they were

I found his attitude today really off.

He was rude, dismissive and brash.

Not what I expect from a customer service representative from your company.

I’ve always enjoyed shopping with Next. Due to him I will take my money elsewhere.

Companies have taken their dismissive attitude towards customers to far for me.

I’ll not bother again.

Maybe it’s time he had a change of jobs!!

The shrugging of shoulders in NEVER an acceptable response to anyone let alone a loyal customer.

While shopping in Washington Tyne and wear store,I was pleased with one of the assistants, as she was very helpful and showed me something new that came into the shop , I felt like she was genuinely trying to help me and was very friendly, I just think that people like this should be praised for doing a good job and making the customer feel important as there are so many negative reviews I think positive ones are essential, I bought a lovely candle and a cushion.. she showed an interest asking me what room I was putting the cushion in . I was in the store on Friday 26th January. Thank you so much .

I ordered 2 kids bed with assembly but they send without assembly which I pause for it they wanted to deliver without the assembly and after lots of taking in a rude ways the rescheduled a delivery with assembly after 4 days.

This is first time shopping with next ,could be last ,,£110, but I'm given no information tracking details on delivery ,after phoning twice no tracking info just says delivery today 29th by evrie, but evrie have made NO CONTACT WOTH ME , suggesting they have not my next parcel, as a disabled ex military man I am disapointed in next confuseing lack of care & information,if I don't get the items paid for I will pursue refund from next , one * next ,get organised treat customers with respect.

I have, today, contacted Next to close my online account. This follows two very disappointing mail order experiences. The first had an item that was markedly discoloured. Next customer service refunded the postage, although this left me having payed a higher than expected price for the other item, although as that was the specific item I particularly wanted I accepted the resolution, despite being disappointed.

The second order was utterly dreadful. I ordered the item and on arrival it was clear it was mislabelled (I ordered XL which has always fitted me very well, but this item was clearly XXL) I accepted that "these things happen and arranged to return the item, with a view to dropping it off at Next's nearest store within a day or two. The following day I found an Evri "I missed your collection" card in my letterbox. I telephoned Next and explained I had not asked for a collection was intending to return the item to the store etc.The gentleman I spoke to told me that he had cancelled the erroneous Evri collection. The following day I returned the item to the store for refund. The day after that Evri called again clearly not having been notified by Next customer service that I was dropping the item back to their store. I complained to Next online and was given a small refund that, in theory covered my expenses. On returning the item I was told that I would receive the refund within 7 to 10 days (this is actually different from Next's own website that suggests it would take 3 to 5 days, but to allow a little longer for it to reach my account). After 10 days I had not received the refund and contacted Next who wrote back to me to inform me they had now put the refund through (which I have received today). The catch is that Next have not refunded the postage cost of £6 so, in reality, considering I made an almost 50 mile round trip to return the goods and have spent a considerable time following this matter up the small compensatory payment and refund (less postage) has barely covered what the item originally cost me. I am of the opinion that, sadly, Next's online customer service has not met the minimum requirements for a company with whom I would wish to purchase from, hence, my request to them to close my account.

Bought these wire free bras for comfort. Thought no wire to dig in = extra comfy. Despite them fitting the shape of the cups are a bit weird, still I thought they would soften in time. However I have tried to wear them and they are the most uncomfortable bras I have ever owned

Having seen all of the bad reviews, I had to write a good review. I bought a coat 2 weeks ago. As often happens the coat was then put in the sale. Its now £72.00 cheaper! That's a huge amount of money, so I emailed Next and explained the situation. They told me I could return the coat for a refund and buy a new one at the sale price. Straight away I thought this was excellent. However when I received the confirmation of the new order, delivery wasn't until 9th. April. I phoned them to tell them I was going away so needed it before then, and to cut a long story short, they then agreed to refund the full cost of my coat, without having to return it, and cancelled the new order.

I ordered and paid for a mattress on January 16 2023. I was told it would be delivered in 4 weeks. I heard nothing. No updates on my online account. I called Next 4 weeks after the order was made only to be told they were 'very confused' as to what had happened. After multiple phone calls - I was on hold for at least 15 mins per call - they informed me the item hadn't been picked up from the warehouse and was 'lost'.

I (stupidly) re-ordered. The item was due for delivery March 12 2023. I received multiple text messages confirming delivery and Next also confirmed when I called them - despite my online account still stating 'due for pick up'.

I received 2 texts 1 hr before the scheduled delivery time. The first informing me there would be a delay due to 'vehicle issues'. The second informing me the delivery would be cancelled and it would be delivered tomorrow on an 'all day slot'.

I called Next, who - after 65 mins - informed me that, yet again, the item had not been picked up from the warehouse and was once again 'lost'.

I have arranged for my current mattress to be collected in the morning - it's too late to cancel without a fine.

Next clearly don't have the infrastructure / systems in place for the delivery of items other than clothing. I would strongly recommend consumers shop elsewhere for furniture and home products.

We ordered a large sofa, a small sofa and a footstool in June 2022. We were told availability would be 14 weeks, but we have only received the large sofa in January 2023. We are still waiting on the rest of our order and have been told the remaining furniture will arrive in April 2023 (10 months since we first ordered). It has been a constant battle to receive updates from Next. When we eventually hear from them and obtain an updated delivery date, it is pushed back months at a time, and we're only updated about further delays a week or so before we expect it. This has happened several times. Their only reason is 'supplier delays'. I would potentially understand if the sofas/footstool were all different, but they are all the same design/fabric/manufacturer. Next's response is very airy when discussing compensation, and there is no sense that they are prepared to resolve anything. I am hugely disappointed and would not recommend Next for their furniture.