Greenfingers.com

Purchased an 8ft obelisk,very pleased with the product it appears well made and attractive.Was relatively easy to assemble with 2 people.The delivery was prompt,ordered on the Monday and it arrived on the Thursday morning .Would highly recommend this product and service

Beautifully and tastefully decorated, very impressed But!

The very unappetising smell of cooking as I walked through the doors put me right off eating there. In fact the 15 minutes or so that I went from one area to another, I came out with this awful smell on my clothes!!!

WHAT A PITTY. SOME EXTRACTOR FAN IS ESSENTIAL.

Not happy, ordered a Pergola from Greenfingers, when I asked for delivery updates and tracking information they referred me direct to the manufacturer. 2 weeks later I checked with the manufacturer for an update on estimated delivery, only to be told that Greenfingers didn't send the order over until a week after I made the purchase online (basically they sent the order over on the day I emailed them to ask for tracking information), so consequently this delayed the delivery date by a further week.

No apology or indeed an admission of wrong doing by Greenfingers. I requested a refund and they have told me they have processed and that it can take up to 5 working days to show in my bank, and the email also says 'Should the credit not have been received we request in the first instance to check all accounts you maintain before contacting your Bank' what on earth does that mean? You only have the one set of bank details, where else could you possibly send it. I hope I'm not going to have to chase them on the refund also!!!

I am extremely disappointed with the service from this company. I ordered garden furniture, which the website advised was in stock. After an email stating that the delivery would be delayed, I then received an email stating the item was not actually in stock at all. I requested a refund, and I still have not received the money back in my account. I have sent 4 emails chasing up my refund and I have received no reply. I would not order from this company

Ordered gazebo £269 on 4th April. Nothing came. Checked with TNT who were the carrier and they had no record of this order even with the tracking Greenfingers sent. Sent many emails to GF but no replies. I only got a reply from them when I raised with PayPal. They blamed their supplier and said they would contact them and get back to me. That was several days ago and NOTHING. I have asked for a refund now.

Be warned, read ALL the reviews. Non existent customer service.

This gazebo was for my family to at least enjoy sitting outside while I worked at the hospital in my scrubs and face mask serving the public. You will definitely not find yourself served with this company.

I ordered a couple of screening for my garden fence paid for it and got the order confirmation email, After 30 minutes later I ordered another item, gave my bank details and they took the money out but never got any confirmation email when I phoned up they never knew what I was talking about , they said they will transfer the money back to my account and I have to reorder, I phone them a few days later as they haven't refunded the money , they are running around like headless chickens not got a clue of what's going on with the order, Very unprofessional and rude staff

They sold me a parasol "not as described" it was advertised as having a tilting mechanism but it didn't.. and "not fit for purpose". There was nothing to hold the parasol up, no blocking mechanism.. simply nothing.

(Glencrest Sturdi Plus 2m x 2m Aluminium Square Parasol)

I'm still fighting to have them to collect their product and refund my money..

Never dealt with such a woeful company. Item yet to arrive, tracking is non-existent and for the past 30 mins I've been hanging on the phone to speak to speak to Greenfingers but keep getting a message saying "you are in queue position 9" etc.

I'll never use them again. Successful online companies are reliable with great customer service. This isn't one of them. I'm now in position 4.

I bought a parasol which was beautiful and weights which were damaged. When I e mailed it was ignored, I called and waiting a queue for 20 minutes. I was asked to email photos of the damaged item before they could be re ordered. I asked for my next day delivery fee of £7 to be refunded and this was declined. Advisor was very blunt on the phone too.

Ordered a product from them. Fine.

Delivery the following Monday, ok, take the day of work...not delivered.

Called to see why... it wasn’t loaded on the lorry! Delivery would be Wednesday first thing around 8.30. Fine, take the morning off work. (Why did i believe them) NOT DELIVERED!!!

Was told it was coming directly from the supplier and not Greenfingers problem! (They took my money).

Phoned the supplier, they don’t deliver before 9.30 and it had gone to the wrong depot!

Delivery now the following Wednesday.

Another day off work...

Phone call at 16.55 from Greenfingers...it’s been refunded. News to me.

On the phone all she said she could do was apologise...but no apology was uttered.