Prestige Cookware

They came to my mother who is a hospice patient. They sold her 3000$ worth of their merchandise and put the order under my name because i had an account with them from a filter i bought years ago. Now i have asked them to pick the merchandise up and they have not picked up or answered any of my calls as i will not be paying for this nor did i give them permission to run my credit.

I need help in navigating this situation because they are not answering our calls.

Bought a slow cookware in August 2020. Stopped working in October. The heating component leaked a rusty liquid and no longer heated. Contacted customer support. They asked for photos of the leaks. I complied and sent them.

Qa shortly thereafter told they would replace the item. Then delayed you Feb 2021. Nothing happened. Contacted again. They told me “out of stock” but a new one would be with me by… July. Came back from vacation end of August. Nothing there. Contacted them again: “ out of stock” up to … October. Over a year to replace a faulty product? What else to say? I just gave up.

I ordered some saucepans but realised they didn't have a copper base which I preferred so cancelled order immediately.

I tried calling to cancel, emailed twice and received a reference number stating the cancellation had been received.

Prestige still sent out the item which I refused. I rang again, couldn't get through so left a voice message for a return call to receive no response.

I then called again and sat on hold for 20mins to eventually speak to someone who didn't care at all or understand English. To be told I couldn't get a refund for 28 days until I returned the item.... I explained several times that I did not have the item and which time the person kept frustratingly quoting the terms etc at which point I ended the call. Ps. I also asked for the complaints dept and was told they didn't have one!! Disgusting service. If any advise i can give - Do not order from the company.

We received a set of pans as a wedding gift in 1964 and the large pan is still in use, albeit a bit scratched. So that says a lot for the quality.

My wife went to dunelm and bought a new set of stainless steel pans, because i have throat cancer.we decided to have them as we had a set for over 30 years with no problems. We now have had two sets of prestige pans sets now with them all going wrong. Its the pans all start to pit when thay are washed.

We went back and decided to buy another set but this was myer pans at another £62.00. As we where not confident of another set of prestige pans. We did ring customers service and thay did not bother as thay were not over 12 months old. Now we have used the much more expensive pans of myer pans but the same has happend to them. We feel very let down by the service we have had by prestige/myer. The pans are not the same quality as we first bought some 30 years ago and most of all the customer service is the same.

The pans are pitted in side the bottom and look like thay have been shot with a shot gun.

I bought a glass gas stove from prestige, which costed me 5400/-. Just for using to boil 1/2 ltr milk, cook rice for last 3 years and Glass has been broken without any pressure and hit. So opted for service, they registered complaint, assigned to service center and service center person called me after 10 days of complaint logging and multiple escalations. He said they charge 3400 for Glass replacement and no warranty on this.

This is how prestige provide service to customers.

I would never ever buy a so called (prestige) set of saucpans again the first set stated metal utensil safe and after 5 weeks they were battered and got told sorry they are not metal safe and got given a replacement set and a year down the line the thread goes in the lid on a pan i badly burn hand and they state its my fault for not tightening lids but hoe can you tighten a lid where the thread slips im now out of pocket a lid down 20 emails and over 40 calls down and still being fobbed off they state a 10 year guarantee which is fine aslong as you dont actually cook with them these are poor spend extra money just avoid prestige or anything to do with meyer group

Order from prestige smart kitchen. No after sale service. Order a cookware set. Very bad experience from such a big brand

Order from prestige smart kitchen. No after sale service. Order a cookware set. Very bad experience from such a big brand

Not a good quality frying pan.

The non stick coating came off quite quickly.... This I believe to be poisenouse.

Eventually the metal insert bottom of the pan became loose and the frying pan leaked.

Customer service were not friendly although they did replace the pan but wanted me to return my pan to them at my own cost. They also said this was a common problem with their pans.