Haven Holidays, Combe Haven

Be very careful when booking as they cancelled my holiday at a weeks notice. Only offering me another park over 5 hours drive away, a refund or another holiday but not in the summer holidays!! Doesn’t help me when my children of 5, 6 and 9 are in tears as they are no longer going on holiday next week!! And its too late to book anywhere else. Bad management, wont be booking another Haven Holiday !!!

My family was at Combe haven,Hastings from15-18th.August and our experience was not a good one.

First we were given a key to a caravan with no number,it took us 30 minutes in the rain looking for our allocated caravan,we finally found a caravan we assumed to be our caravan according to number on the map we were given but the caravan says no is different to allocated caravan number we have key for. I called reception and they say it's right caravan,one of the staff we met even called reception they still insisted its our caravan.

We tried the key did not open door, I went back to reception,I was given a new key to open the same caravan that has no7 on it with explanation that sometimes the numbers differ.

It took almost 2hours with the assistance of maintain acne team to find a key to open this door by this time the kids were hungry wet and cold.

Inside of caravan which is a deluxe that states sleeps 6-8 people was not as described the caravan looks deserted,very cold, no dining table.

TV did not work, I have to call maintenance.

My daughter had acute hike swimming because there was a broken bottle in pool, no staff came to assist,swimming pool was not emptied to remove bottles,I went to speak to the guy in charge of swimming pool and he was questioning me as if I am lying after I was told the incident has been reported to him?I find his behaviour rude and discriminatory.

I felt like Conbe Hastings is not for black people and was very unhappy I took my family there, my kids were so looking forward to it, I was taken them out to the beach and town centre for a more enjoyable experience.

My daughter forgot her glasses at the swimming reception and no one turned it in.

For me Combe havens is overpriced, have unwelcoming,unfriendly staff and are discriminatory.

we had a great time. staff great caravan was superb we had a prestige. Lovely and clean.going to allhallows in October couldnt get a prestige had to settle for three bedroom delux Hope we are just as pleased.Will let you know.

28.07.2014 we arrived checked in great got to van was discusting filthy all units were thick with dust n grime really bad smelling dovets looked like they needed to go in bin so discoloured couldn't see skirting boards thro mould had no nets mirrors had kiddie flob all over them toilet had a band to say been sanitised rubbish was stinking hair and sand in shower caravan had been swept not hovered and left for us in a broom cupard we left 9.30 next morning very disappointed were my children swimming pools were good club was terrible had no toilets had to treck through people in arcades to get to them seriously not recommended I got told I could up grade for 125 even tho it was there falt would have been nice to see what to expect in clubs and activities before hand

This was the first time that we had ventured outside the usual destinations of Devon Somerset and Cornwall and was pleasantly surprised .

Combe Haven was a excellent site with friendly and efficient staff who had been well trained in looking after holiday makers.

Trips to Eastbourne Camber Sands and Battle were the highlights of the five day holiday with Brighton the only disappointment .

Parking fees min £10 for 4hrs the Pier that is need of refurbishment the only redeeming feature was the Laines where we had a very good Italian meal at Fat Leos and the chance for my sister to visit coccywoccydodar.

Hastings and St Lenards are close to the camp site and have everything in the way of shops and food outlets you could want although the hotels and boarding houses could do with some refurbishment .

Coming from the Midlands this not a area we would normally pick for our holiday destination but we will for the future.

The only criticism I would make of the site was the absence of a Fish and Chip shop,that we have had on other Haven sites.

Have just come home from holiday and what a great time we had so much my two girls were crying they didn't want to come home !! Lovely site in fact we didn't leave the site as it was so nice .well done coombe haven .

Just to add our holiday was booked through disabled directory holidays who were horrified when I rang and let them know our experience and they were appalled when I explained what had happened and are going to support us in a full and comprehensive complaint. Disabled directory are a very supportive agency and were grateful I had informed them of our experience

march 29 to april 1st 2013

very very cold damp smelly surposed to be superior caravan, carbon monoxide alarm went off so could not have heating on we froze in our beds never ever been so cold, offered a dirty smelly mobility caravan with wee all over bathroom floor thick yellow mucas all around the toilet two full up bins dirty sticky work tops, the smell of upset tummy was so bad my daughter was heaving,all eletric went off for 20 minuets lucky no one was in shower,burnt upholstery, blood stains on seating area,no frying pan, no oven trays, no light in fridge,no remote for tv, damp cold smelly bedding,all this with in 24 hours, so up set this should of been a family gathering for my daughters 30 birthday and my grandsons 4th birthday never slept the hold night offered another caravan then to then be told they gave it to someone else becouse they complained before us ? and that they now only had the mobility caravan to offer us but had just said it was unsuitable as the heating wasent any good and there was only single beds so now all of a sudden its fine?I said enough is enough gave them the keys and left I would not recommend this holiday park to any one unless you have heating in all rooms or you will freeze in your beds nd make sure you are on the top of the hill as there is a very steep hill up to climb no good for older people or mums pushing prams

My wife and i have been going to combe haven for the last 6 years and in fact haven camps all over the country for the last 20 years and we wouldnt go anywhere else. the staff at combe haven are always polite and very helpful. And if for any reason there has ever been a problem its always been solved profesionally and promptly. Every member work hard and always gives the holidaymaker 100%.So to all haven staff at every camp A VERY BIG WELL DONE. And just for the record we are due for another combe haven holiday at the end of this month. BRING IT ON.

Used to enjoy Haven as a kid so decided to go back for a weekend a few years ago (review better late than never!)

Hated it because i had booked a chalet/house but when we got there they fobbed us off with a bungalow. They were fully booked that weekend so couldnt move to other accomodation. Hated the bungalow as it was firstly down a ditch so it was difficult for the buggy and baby and also as the bungalow was at edge of the park, it was by hedgerow so got fox poo by patio doors and the birds would wake us up at 4am. TV very dated so no reception and had to buy a dvd to entertain the kids. The car park by the bungalows want big enough to accomodate all the cars and there would be parking space wars between the guests! Found people there very unfriendly.

The pub was nice though and food ok.

We were not informed at time of booking that the new pool and slide had not been completed so children were very disappointed. Had to use temporary cold changing rooms for existing pool.