Pontins, Camber

I haven't had a Holiday in 26 YEARS!! and I thought I would take my 6 year old for his first! I was so very disappointed in the cleanliness of the (so called Club Apartment!) I had to clean everything including the windows! I had to request the voucher that was supposed to be in the envelope on checking in!? NOTHING was explained i.e. where to put your rubbish, where to put your keys on leaving. I had to request and argue for a Broom Mop & Bucket, which was meant to be standard in Club class, and various other items that were not available/given in this package. I could go on and on. On top of all of this, A cleaner was quite vocal when moving from room to room, talking loudly about prior holiday makers, and another cleaner when asked directions moaned and pointed? I believe that the owner of Pontins needs to go undercover and see for himself what this site is all about, It really needs an overhaul. Some Holiday Makers paid 400 for the week I paid less, and left early. I am very sure I will not return to Pontins while it is so run down, instead, I will book private accommodation just so I could return to the beach, the highlight of the Holiday.

We arrived on Friday at 3pm and had left next morning by 7am next day, the apartment was disgusting dirty with broken smoke alarm, lock on front door broken, stink of mould, food inedible, staff were muppets & facilities a joke.

I have emailed a complaint to Pontins only to be offered 50% off another holiday, what a joke!!!

Wouldn't step in that place again

I travelled to pontins with my wife last night 30/9/2014. In the main hall I was told by staff to move so kids could see him

I immediately moved and sat on a chair in the isle again I was told to move

within 2 minutes the situation escalated with possibly 10 bouncers dragging me out also assaulting my wife

bouncers dragged me kicked me sat on me and told me they were going to beat me at the gate

I shouted for help and was told" no ones coming mate "the pain was unbearable at which time I must have passed out as when I came round all the bouncers were sitting on me and couldnt breath

as I was dragged to the gate from top of metal stairs they told me it is a long way down im going to throw you over mate the only chance I got of help was outside reception I saked for people to all police and ambulance but was roughly dragged untill a lot of people told them they d called police this is when they seemed to stop hurting me a bouncer named mick i believe kept on poking me in face

today my wife and I are badly bruised

Police came and I was not arrested as loads of people told them I was asaulted but these bulliesi was not aressted but demander the police reviw footage

I would like to thank all the people who did help me and filmed it

I believe without you helping I would have been more badly injured

theses security need to re assessed and lets hope this does not happen to anyone else

if you could write a review if you witnessed this event

it will help my case afer police review footage at my request

We went on the 11th July with my two young children and came back a day early! When we arrived in the apartment it smelt of sweat and cigarettes. The pillows had pubic hairs on them and there were unsavory stains on the mattresses! Lucky enough for us we bought our own lining as it would have cost us £30 to borrow it off pontins. After looking around we found mould on the walls and the place was generally grubby. In the morning our clothes were damp it was like we had been sleeping in a tent. The next day we spent the day in Hastings which is a beautiful town just to get away from pontins! We had half board with our holiday and the food was disgusting I wouldn't feed it to my dog! The entertainment was OK at night my eldest she enjoyed that :0) the staff were lovely also. The swimming pool was good although we waited an hour to get in after a one in one out system. When advising maybe doing a band system a staff member said they have asked headofficw but they said it would be too expensive!! What a joke!! The windows of the apartment are unsafe and only single paned on most apartments so much so I saw a young lad fall through a window and an ambulance had to be called!

I've taken my complaints to head office and they have apologised but refuse to refund my money!! Instead they are offering 50% off my next stay with VIP treatment they can dream on!! Absolutely disgusted!!

We went on the 11th July with my two young children and came back a day early! When we arrived in the apartment it smelt of sweat and cigarettes. The pillows had pubic hairs on them and there were unsavory stains on the mattresses! Lucky enough for us we bought our own lining as it would have cost us £30 to borrow it off pontins. After looking around we found mould on the walls and the place was generally grubby. In the morning our clothes were damp it was like we had been sleeping in a tent. The next day we spent the day in Hastings which is a beautiful town just to get away from pontins! We had half board with our holiday and the food was disgusting I wouldn't feed it to my dog! The entertainment was OK at night my eldest she enjoyed that :0) the staff were lovely also. The swimming pool was good although we waited an hour to get in after a one in one out system. When advising maybe doing a band system a staff member said they have asked headofficw but they said it would be too expensive!! What a joke!! The windows of the apartment are unsafe and only single paned on most apartments so much so I saw a young lad fall through a window and an ambulance had to be called!

I've taken my complaints to head office and they have apologised but refuse to refund my money!! Instead they are offering 50% off my next stay with VIP treatment they can dream on!! Absolutely disgusted!!

This place needs knocking down and re built. Terrible place to come un safe and un clean. Came in to a radiator hanging of the wall cigarette burns in the bath tub. Then for the next night to the fridge blowing up. Staff done nothing about the horrible situation that we left. No where to eat only certain time and only set 3 course meal no good for children over prices horrible food. Double sofa bed was dirty had to clean ourselves was not a double more like a single piece of cardboard single beds where no better very un comfy even for small children to complain. Cigarette butts everywhere that my 2 year old kept picking them up trying to eat them. Would not wish anyone with children to come hear it is not suitable. NEVER COMING HEAR AGAIN formal complaint is being made

Had condemned pillow neighbors that were noisy small always ate away at restuarant next door because it was sickly the pillow in our room had a label marked condemned was bitten to death bye bed bugs

me and my friend took our children on a day pass to pontins in camber never in my life have i been so disgusted with the conditions. the only good part about this park was the various little play grounds dotted around but other than that the whole place is shambollic. decor falling down, food outlets closed( not that we bothered eating there, too dirty) and the swimming pool and changing rooms were dismal, smelling like a sewer and absolutley filthy. so glad we were only there for a few hours and hadn't booked a holiday with them. will defo be sticking with butlins at least its clean.

Took my 2 kids as wanted a break but when arrived was dumb founded the place is dirty everyone is unfriendly and the room absolutely disgusting ants everywhere no pillows or quilts no plug for bath or sink all in all a awful time never again and will be putting in a formal complaint

Where can I start had a week hear with my husband 3 year old n 7 year old boy n my mum n dad, don't believe the photos this place is dirty n not well looked after as for the chalets like prison camp there not even swept or moped throu toilet was distgusting, don't get me wrong beach is beautiful rye is a stunning place but its completely deceiving n not how it looks on web site , on on top of all this my 3 year old come down with bug then my mum then me not sure weather was from pool or food but pool wasn't very clean n after. My 3 year old got ill we cooked at home I would no way stay hear again regardless of how much u did or didn't pair should be clean n we are not only ones at the time we stayed that got ill so draw on conclusion but for me be caravan next year lol