Clarks

I can confirm to their quality and comfort. It is, without doubt, a working shoe. It's long enough for me to wear all day and still be comfortable at the end of day.

Shoes are better, looks great. Its sole is nice. Many Varieties for both men and women. Their formal shoes doesn't stay for longer period.

Very friendly assistants but they need much more training on how to fit shoes.

Despite expressing concerns at the time of the fitting that the assistant not measuring correctly I was told that the shoes fitted perfectly. I was given no advice or help on what shoes would be most suitable for a high instep and a wide foot - I had to point out that my oldest had a high instep - and I was given free reign to choose. Usually the assistant steps at this point on her and helps chose 2 or 3’pairs that offer the most support.

After much misgiving I bought the shoes and my youngest took a tumble within the first 30 minutes. The next day I went to the Ealing branch and the assistant looked bemused by the sizing given in the Hammersmith branch; the sizing and the width were judged to be large and too tight respectively, the shoes did not give the correct support.

My children now have shoes which for them properly.

The only reason I am giving the feedback is that shoes are very expensive. Customers visit Clarke’s for the assurance of a professional shot fitting service and advice.

I was not allowed an exchange or a refund as the shoes had been worn albeit briefly. It was a waste of money and I had to buy new shoes and give the other pair to charity. I am acutely aware that I am extremely fortunate to be able to buy yet another pair without a refund or exchange.

To the manager of Hammersmith Branch; please ensure that your assistants are fully trained in knowing how to fit shoes, they know how to give advice on what shoes fit rather than what shoes look good. The assistants are pleasant, it is the lack of training that needs to be addressed.

very good customer service, fully explained in detail consideration of wide fitting and high instep, very happy with service. and information from mags.

I’ve always been a fan of Clark’s shoes and as a teacher wore these shoes for their comfort. However. I have a bad review to post since the shoes I recently bought deteriorated. I’d only worn the shoes a couple of times and the soles literally fell apart as I walked How embarrassing. Plus customer service says the best they can do is offer 50% off a new pair. Why would I want to buy a new pair? I was told they were on the shelf too long and that’s why they were in bad shape. Something about the chemical in the soles. Is that my fault? Should I know how long they’ve been on the shelf? Very disappointing. You lost a long time customer and I’ll make sure others know about your poor quality as well. You should do the right thing and replace shoes when it’s not the fault of the consumer. Especially as much as I paid for the shoes!!

I have wide feet and need smart shoes for work as in top end fashion I cant wear high heels

Been in Guildford and Woking none and customer service centre said because only 10% of customers have wide feet cant cater for all . I buy at least 5 pairs a year normally at a cost of around 55 pound shame on you Clarks you can obviously afford to turn money away . One smart low heel is all I ask for very disappointed

I have bought Clarks shoes for many years and I use to get about 3 years wear out of a pair! now I am lucky if I get 6 months, the upper comes away the sole because they are just glued and the sole wears quickly. My shoes of late I notice are made in Viet Nam, doubt if they cost $10 to make over there retailing here at £70-80! The company seems to be trading on and old reputation of quality they are no better than cheap run of the mill makes. Steer clear of these now I won't be buying anymore.

Always loved Clarks. My new pair made in China are very uncomfortable. Clearly not the same quality. My wife has sandals-soles separated from straps and cracked. Wife has shoes, rubber soles cracked all the way through so they now leak. This was true of both shoes at about the same time. I suspect the China shoes are junk and have ruined Clarks excellent reputation. I suggest you make them in England while you still have a company.

tried three times to buy online took money twice fron paypal had to cancel paid by debit card taken from bank no order was told to go see my bank always bought clarks never again

I ordered shoes on line and when they came they were too big, so I ordered another pair in a different size but they were out of stock so then I had to order another pair Clark's could not have been more helpful, and my refunds for overpayment were very quick, very impressed with the service level and the quality of the shoes will be using them a lot more often