Simply Be www.simplybe.co.uk

I ordered a pair of trainers which were apparently lost in transit. No word from SimplyBe until I chased. I was assured that another pair would be sent but had to chase again when nothing appeared. I was told that I would be offered a discount to make up for the inconvenience but nothing came of this. Then I received a refund instead of another pair and was not able to order a replacement as the price had changed. I was told to phone rather than order online - please bear in mind that all of this takes time. The trainers finally arrived, clearly returns as the original box was missing, they were wrapped in crumpled paper and one of the cardboard inserts was missing. Really not a great service. In have kept them as a further enquiry to customer services asked for a host of details - address, order number etc. to be put in an email. Who has this much time?

I need my order

It was meant to be a xmas present and you have my money for a month

Evri lost my package

Learn how to do business and send my item for gods sake

Returned item as size was wrong. Ignored for weeks. No email or acknowledgement of returned item for two weeks. Emailed customer services, some automated and useless reply, then nothing again for a week. After Another email they took another week to respond to that by saying the matter had been resolved. They have my returned item, have not informed me of any problems and yet still owe me.

its very easy to shop here. Good products with quality.

I have purchased the Chi Chi panelled leggings and i'm very pleased with them. I ordered plus size 28 and they are actually large enough to fit me well and they look good. They're flexible and it's easy to move in them. I have bought both the black and the blue. :)

You can give a company the benefit of the doubt for sending items that are faulty. You may even over look the fact they're slapdash about packaging the clothes with the correct product and size to match the clothes label. But in the same order!! And Then to make it worse the appalling customer service in response to asking for new, non-faulty and the correct sized items being sent again.

Apparently you have to reorder and pay further p&p for their mistake, not to mention I only knew this because I kept emailing why I still hadn't had the items weeks after the original order.

Normally when a company sends faulty goods or makes a mistake with an order, they send replacement at no extra cost to you and next day deliver so they're able to honour their own service agreements. NOT SO WITH SIMPLY BE, THAT TO INSULT CLAIMED I THEIR FIRST EMAIL THEY PRIDE THEMSELVES ON THEIR CUDTOMER SERVICE!!

Shocking, avoid where possible

I have sent 6 emails requesting for my parcel to be collected. My parcel has still not been collected. However, they did offer me a 10% discount of my next order. This was my 1st time shopping with simply be, and its also my last!

I am so fed up of paying £100+ for a badly sized outfit.i send back 80% of my orders due to rubbish sizing. Arms too long or too narrow i cant get them on over my head. Waist too small. Chest too big. Legs too small. Wide fit shoes are narrow. Clothes have tiny slim arms and the shapewear is pathetic. I ordered bigger sizes 28/30 when in shapewear and still they wouldnt even fit my size 18 friend. It just about went over my size 12 sisters head!! Explain please??? Cos im baffled!! So u want to cater to the plus size yet dont mind us feeling rubbish cos ur sizing is so bloody ridiculous! Guess what? Some women have fat arms aswell as big bellies!! Im so bloody annoyed. Sort this out!!

This company has a completely useless customer service and collections dept. I have been attempting to return an item for a month now and all I get told is its booked for collection in next 2 working days sometime between 8am and 8pm...........how useless is that? However, the first two time I did wait in and no-one arrived I have complained AGAIN and all I get told is same stupid responce............we have booked a collection in 2 working days blar blar blar .........so far you have actually cost me approx £300 in lost earnings sitting around waiting for this ficticious courier!!

Stop sending me useless emails and GIVE ME MY MONEY BACK !

Terrible company. Wish i could give them no stars because they didn't deliver. They tried to deliver three days running at exactly the same time, knowing I wouldn't be in, didn't let me change the address but then said they could leave parcel with a neighbor.

then agreed to deliver on Saturday but just ignored that and said delivery had failed on the Thursday.

Customer service cut me off because I didn't know my customer number then they said it will take 7-14 days to get a refund - absolutely terrible!