Barclays Bank

My account was frozen in good 3 months before I was able to recover my account with the help of ERIB.io

Barclays Mortgages "Home Assistance"?! You must be joking!!

The so called "Home Assistance" part of Barclays is genuinely and totally incorrectly named. Because it does exactly the opposite to "assisting" customers.

The Department is the most incompetent business group that I have dealt with in over 55 years of dealings with numerous UK and International businesses, and over 50 years of being in business myself. It is incomprehensibly poor in communicating, totally incapable of making any reasonable and common sense decisions and judgements, and has not got a clue when it comes to "customer service", never mind living up to its' name of "Home Assistance"!!. It is difficult to contact and communicate with, incapable of using even an iota of common sense and has no idea how to go about the very basic task of assessing a customer's financial situation and ability to pay. It is a wonder how Barclays stays in the mortgage business at all!

How's this for incompetence: Barclays reply to my proposal to pay off the remaining 10% or so of my mortgage: "We neither accept nor reject your proposal for the repayment of the remaining amount..."!!! What??!!

Plus: "We are not going to (not able to) propose an alternative solutions, but will instead begin legal proceedings to re-possess your house.."!!!

Why can Barclays not make a decision either way??!! Or propose an alternative solution of their own??!!

The Barclays Home Assistance customer service is truly rubbish!

Having banked with Barclays for 42 years , from a mere lad, they decided to close my account giving me one months notice. Once I got past the queue waiting to speak to a human, I asked for a balance and they couldnt give me a balance stating that the account was now closed. So what happened to my money? They then sid it was in a holding account and I should got my my nearest Barclays bank and withdraw my funds.....I live in NZ! The nearest Barclays Bank is 8000 miles away! Then the procedure to access my funds requires a lawyer to verify my identity which Barclays already know. Its just too hard to access MY money., so many hurdles in place. Here to help is their strap line.....I dont think so!

Over the last 12 months my partner has had countless issues with them losing money, freezing accounts, letting someone change his address over the phone by not taking them through security, refusing to refund a £30 transaction which was made by someone on iTunes.

Well this morning took the biscuit when he logged on to check the £11000 refund we were waiting to clear from HMRC had been credited, to find they had taken our money and frozen his account. They state it had been flagged up as fraud. It is a genuine tax refund from HMRC??

Now being told they have unfrozen the account but they don’t know what’s happened to our 11 grand and can we give them 24 hours to try and find out.

We have 5 children including a 7 month old baby, my partner has been out of work since December as he has cancer and we have less than £30 in the bank.

DO not use this bank if you value your own sanity. They write their own rules as they see fit. the ombudsman review and management is simply a joke. If you find an error has been made by a company that results in money being noted as pending (not released) from your account it is your responsibility to manage or prevent the monies from leaving your account. When you do so and get an apology and note stating the monies will not be requested be warned Barclays will remove the funds and hold them into their pending account. This can impact your account and can take 15 days to be returned. You will be responsible for any unpaid debts from the account if you fail to have funds which Barclay has removed. They do this why? it's an authorised payment. You may ask but who has authorised any payment? well, you as it's your account. Why well they employ staff who follow computer set questions who can see you have not authorised any payments but can only follow the set questions Computer says no! Join this bank at your own peril. they are unfit to manage personal accounts, the quicker they close all branches the better. Ombudsman, see this as a good banking procedure for who? well, the bank.

I have been with this bank for over 10 years and don’t know how I lasted. With all the issues I have had numerous people told me to leave this bank and I still have them a chance. What a waste of time that was. This bank is truly shocking. I will stick with Halifax

What should I say about Barclays? Other than they are the epitome of a useless bank. I have been customer for some time and I had an issue where I was charged twice for the same transaction. I went to the bank and they had barely but I was told that I could sort the issue through the app, except I could not do that through and I was asked to phone. Some time later, someone answered my call just to let me know that I had to contact the shop directly and they could not help me. Great service, one wonders if you really need a bank like Barclays when it is never on your side.

We were members of Barclays Bank (England) for eight years while living in England. It was exceptional. Now we are with Barclays USA and it is the worst bank we have ever dealt with. We have their Master Card which was our primary card to use and raise points for our time share (Bluegreen). The card is frequently cancelled because of our travel as they apparently pay little attention to our travel schedule. Calls to Barclays usually end up in the PI and there is a major communications/language problem. The reps in the PI have little, if any, knowledge of the geography of the U.S., e.g., we travel several times a week to Fort Collins, CO for medical appointments. shopping. etc. It is only 15 miles to the Colorado state line from our house and another 45 minutes to Fort Collins If we use our MC (Barclays) to gas up in CO, or make a small purchase at a fast food restaurant, our card may be cancelled. We booked a hotel in Kingman, AZ through their travel service and found out they had booked us in Kingston, Ontario, Canada.

Barclays US is a nightmare!

Keep sending me pre-approved offers for the same credit card that I get denied for. 700+ credit rating, no debt, and $400,000 in assets. They say that they can't remove the hard credit pulls from them, but they are the reason that I can't get credit. Other companies have mechanisms for removing these.

I also recommend not doing business with their partner, Choice Hotels. If they choose partners like Barclays and Bluegreen Vacations, I want no part of them.

First these idiots sell my account to some off the beaten path bank called Mercury. Then, they continue to show a $3300.00 balance on my credit report, despite the fact I owed them nothing! Then, when I dispute the balance through Equifax, Barclays deletes the entire credit file! Over two years of timely payment history, gone! After waiting on hold over an hour, I get some non-English speaking woman who instructs me to mail this and that--NOT email, MAIL, to get the history of payments reported again. I won't even bother. I have an Amex Platinum. I think my credit is doing just fine without them.