HSBC Bank

Online banking app not working so I tried to call and a robot answered the phone and wouldn't let me speak to anyone. It just kept telling me to log on to the online banking app. How? I tried calling telephone banking to make payment and exactly the same robot told me to use the online banking app to make payments. Ridiculous. I registered a complaint on the website and it said someone would get back to me within 5 days. Absolute garbage customer service

As an international bank they lost my foreign transfer they missed many direct debits they have closed all their branches within 20 miles of where I live they cannot understand simple instructions in English they dont open on a Saturday their staff are openly rude and arrogant!

I started using HSBC when they lured me in as a student with a free overdraft. Being naive I did not know how they would get their pound of flesh and another pound and another until there was very little of me left. My current account was with HSBC and later my business account also. I trusted them. Over the years they exploited me time and time again. Why did I feel loyalty to this bank? It must be because I believed they had helped me as a student. I know realise it was like a drug dealer or pimp or prison "friend", securing devotion, with an apparently free gift. I finally closed my HSBC accounts when, during this pandemic, not only did they offer me zero help, but they piled charge upon charge, fining me, when they are the ones who made mistakes. I am now pursuing my case via the banking ombudsman. Their online banking experience is dire. Their website is slow and difficult to use. Their staff are rude. They treated me with contempt even though I had been a loyal customer for years.

Utterly utterly frustrating, prehistoric, lacking any normal modern logic, insanely customer unfriendly. I can talk for hours about my frustration with them, really. It has been the worst frustration of my entire life and I will never ever want to deal with them again

In the past couple of weeks I have had a number of serious issues with HSBC, there were two counts of fraudulent activity on my account and due to the poor response of their useless customer service team the problem remains unsolved. I no longer have access to my account as they have removed me from online banking and when I attempt to re-register it tells me I cannot do so because I do not have an "active online banking account", well obviously if they have closed it down and I am trying to re-register. They are a pathetic excuse for a bank and have the slowest, poorest responses team across any bank I have ever been in contact with. Due to the fact that my account is student bank account I am currently tied with them until I graduate, after this I will never bank with HSBC again they are horrendous and wouldn't recommend them to anybody. I have currently been on hold for 2 hours with their customer services! DISGUSTING

HSBC credit card is THE WORST!! I only put one star on there because I was required!!! The service is terrible, the technology is terrible--- it is ALL terrible!!!

They make it hard to pay your bills. You have to wait on hold for almost an hour on the regular (because their website and app suck!)

They put my card on a security hold for NO reason! I have now been on hold for 1 hour- and this isn't the first time I have had to wait this long to talk to anyone!!

When you do finally speak to someone, they are hard to understand and have a hard time understanding me. VERY DISAPPOINTED. Not even worth it for a 0% interest card. Do NOT do it!

After being a hsbc customer for over 20 years, hsbc decide its time they ask me to provide evidence of my identity with their safeguard policy. I had 2 business accounts with them which caused there automation great confusion as they couldn’t differentiate between the two. Cut a story short they cancelled my account on the basis that I haven’t provided them required info when I had done they just couldn’t process it properly. They suck when it comes to banking. Out dated and useless. Moved to starling bank now. Life so much better!!

A dispute of £30 on my HSBC personal credit card (Which I regularly paid off in full) grew to one of several hundreds (They were, in effect, trying to charge somewhere in the region of 1500% interest on a disputed item), due to the failure of HSBC to deal with it. I also had business accounts with HSBC. Neither the business, nor personal account people would deal with it and their complete lack of initiative (Any disputed item should be set aside whilst it is ongoing) and their buck passing has lost them all my accounts (All well in credit), plus two household insurance policies.

I would also refer to my father’s savings account, which they closed. The reason given was that it was inactive, despite him having an active current account. You would have thought that they would have realised that savings accounts are not generally used for day to day banking but this clearly is not the case.

I am sure that if breathing were not an automatic bodily function, unless the procedure was covered by a flowchart, most of today’s bank staff would suffocate

I walked in to my local branch of HSBC without an appointment and within half an hour I walked out with a new account, with everything set up ready to go:

Account number and sort code provided

Online banking set up

Telephone banking set up

Mobile phone app installed and configured

Debit card ordered

Security device for online, two step security provided.

The staff member that deals with new accounts was on her lunch break but cut it short to serve me.

The whole process was very easy at every step and I walked out as a happy new customer of HSBC.

Back at home it was very easy to log in to online banking. Security is excellent, needing username, secret question and security code from external device.

The website is easy to use, well laid out and provides excellent functionality for managing your money. Recent and pending transactions are shown, as well as full statements to view or download.

Transferring money is easy to set up and use, including regular Standing Orders and Direct Debits, plus ad-hoc transfers.

In branch assistance has always been excellent with minimal queues and friendly staff.

I had never used HSBC before and chose them off the cuff as I needed an account opening and they happened to be the nearest on the high street.

I can't fault the service I have had from HSBC and have no qualms about recommending them.

My parent has a joint saving account at HSBC bank in Malang, Indonesia (HSBS took over Bank Ekonomi). When my dad passed away, my mom wanted to take some of the money but they said she need to show family registry and approval letter from me and my brother. My brother and I live in US and we don't have anything to do with their account. Then after they got everything they want, they told my mom that she can only withdraw $500 each time. So my mom wanted to close the account, they said there was a fee to close the account. This account is not cd account just simple saving account. So basically, they will give you nice smile when you bring your money in and they frowned when you make withdrawals. Horrible bank. I would give a 0 star if I could.

I write this review to warn people beware of this bank. Think hard even before you step inside.