Natwest

I tried to open a NatWest Business account via their online registration process. This was a long and tedious process, going around in circles trying to upload my ID and being refused on several occasions, eventually the same files were approved just because I cropped them a little ! I had to wait until the following day to find out by email that my application had been declined because my business trades within Scotland. Utterly disgusting behaviour from a so called United Kingdom bank. This is the actual wording I received in their email -

"Unfortunately, you aren’t eligible to apply for a Natwest Business Account as you need to have an existing relationship with Natwest or your business trading location Should be within England or Wales."

note the 'should' being emphasised with a capital.

This response I received after I had supplied my Scottish personal and business addresses, surely in this day and age, their computer systems could point out an all important anti-Scottish sentiment policy.

NatWest is shortened from National Westminster Bank Plc.

The Cambridge online dictionary definition for 'National' is -

'relating to or typical of a whole country and its people, rather than to part of that country or to other countries'

Brittanica website defines the United Kingdom as -

'United Kingdom, island country located off the north western coast of mainland Europe. The United Kingdom comprises the whole of the island of Great Britain—which contains England, Wales, and Scotland—as well as the northern portion of the island of Ireland'

Natwest website terms and conditions state -

'Unless otherwise stated on the product pages, the services and products on this website are intended for use by residents of the United Kingdom (“UK”) only and are not aimed at or intended for use by residents of any other jurisdiction. "

Natwestgroup 'About Natwest Group' section states -

"NatWest Group is a UK-focused banking organisation"

I find it extremely disappointing that in 2024, I cannot open an online banking account simply because my business trades within Scotland.

The National Westminster Back Plc has no right to claim that they are "National" or a "UK-focused banking organisation"

I called into my barnstaple branch of nw on 7-5-2024 & was warmly greeted, he was so kind & helpful much appreciated as i was having a very stressful day he made me feel that i was not just another customer

Tried to open fixed rate ISA. Applied online with screen saying "close tab and proceed" which it didn't as the page was now closed. Pointless activity obviously not tested. Called up to be eventually told cannot deal with online application on phones. 1 hour wasted. Attempted to use Cora, their online bit but there is no obvious place to click like "click here to speak to Cora". Eventually get through and nothing could be sorted. Meanwhile, I had email to say there was a message waiting for me and all I had to do was log on. The message would have said this is your account number but the irony is that I did not have my account number. Can you see where all this is going? Another Cora visit and after another hour the agent said call back tomorrow. No letter came through for me but my wife had hers and we opened at exactly the same time. Jumped through hoops to set up the app to then be told it was a much lower rate. Aagh. This company is awful. No way are we going to trust them with our money. Don't deserve bailouts or any help until they have the basics sorted. Went with Tipton instead which by comparison was an absolute joy.

Decided they would not allow a bill payment to a very good local company that fully met the bank's own own checks. No reason given except it might be a suspicious transaction, no basis offered for that. Had to get someone else to pay it for me as I had promised prompt payment. Now they won't let me do any transfers to pay other bills ( or the person back who paid my bill for me ( with no problem at all from Santander incidentally even though they also appeared to do thorough checks ). This was three days ago and account is still basically useless. Will get out quickly (after 50 years I would say) and take my business elsewhere. Disgusting way to treat a customer. This shower must be the worst bank in the UK today.

I have written several letters to nat west customer services regarding a claim under section 75 of the consumer credit act. This has gone on for over three months now and I have stil not received a reply. I have now closed my

Account and gone to a bank who proud,s itself on customer service

I WAS ARRESTED YESTERDAY IN THE NATWEST BANK IN BOLTON .I AM AN R.B.S CUSTOMER AND AFTER CALLING THE CUSTOMER HELP CENTRE TO ARRANGE A CASH WITHDRAWAL [QUITE LARGE] FROM MY SAVINGS ACCOUNT I WENT THROUGH THE PROCEDURE OF THEY REQUIRE WAS ALSO TOLD I MUST PRODUCE INVOICES TO PROVE WHY I WANTED MY CASH OUT I TOLD THE AGENT I WANTED THE CASH TO ENJOY MYSELF AS I WAS 69 BADLY DISABLED AND HAD WORK ALL MY LIFE AND WANTED TO ENJOY SOME OF THE MONEY I HAD IN SAVINGS. HER RESPONSE WAS JUST LET THE COUNTER STAFF KNOW THAT . I WAS DIRECTED TO COLLECT MY CASH FROM A NAT WEST BANK IN BOLTON TOWN CENTRE TO CUT A LONG STORY SHORT THEY REFUSED TO GIVE ME MY CASH I REFUSED TO LEAVE UNTIL I HAD MY CASH THEY CALLED THE POLICE TO HAVE ME REMOVED WITHOUT MY CASH . THE STAFF WERE ARROGANT AND WERE DEFINATLEY DISCRIMINATING AGAINST ME BECAUSE I WAS OLD AND DID NOT USE TECHNOLOGY .I FIND THEIR CUSTOMER SERVICE FOR THE ELDERLY AND DISABLED DISGUSTING

Applied for a Credit card online and the rigid online system was appaling. No consideration or support from the staff. Don't bother!

Unfortunately after 12 years as a customer, all my accounts are being threatened with being closed without any explanation and with no possibility of appeal or response to any email. I think it's horrible, against all international legal standards I'm a small company of Courses and I've never had any problems with the bank and I've never failed to pay any debt strongly advise, any business owners to don't open a business account in because of a lack of stability and trustability, you never know when they are going to close your account.

Absolutely terrible bank. They messed up my loan repayments and they are expecting me to pay for their mistake. Law suit!

They broke our agreement and they expect me to pay them for what they messed up. I have never missed a payment in my life untill natwest screwed me over. Stay away from these terrorists.they broke our agreement and arrangement, they lied to me consitantly, what created more issues. A issue they created. And they want me to pay them back the erras they created after they lied, missinformed, misleading and failing to contact me to tell me this and that is happening as we agreed upon. Im taking natwest to court and By god help me i WILL sue you for your lying and incompetency and lack of professional integrity.

Absolute Joke!!! Block access to all my accounts 48 hours ago with no warning or explanation. I have no access to money or Payee details, not to mention declined card payments and direct debits. After numerous phone calls I'm told a certain department with no name or contact number will be in touch.....Still waiting. I will be switching my accounts and I would think very carefully before opening an account with these utter clowns...