Animal Friends Pet Insurance - www.animalfriends.co.uk

Had an issue with left leg but because my dog bumbed it with no harm 6 months before we got policy out they are refusing to help at all with both legs 6000 pound later I have to find no idea what I being paying for each month !

Disgusting sham company. Had insurance with them for over 12 years for 2 dogs. Tried to claim for 1st time and wouldn't cover the first dog as dont cover investigations in the mouth. 2nd dog had a seizure and due to.poor experience thought better get a pre authorisation before any treatment. Now find out they won't cover 2nd dog either as apparently they now don't cover alapaha bulldogs. Didnt have a dropdown in May 2020 for alapaha only bulldog as they weren't common. Obviously auto renewed over the last 3 years and never informed me or asked what type of bulldog they were supposed to be insuring??? Even JOII knew he was an alapaha.Happy to take my money over the 3 years in which I have now never been insured. Joke of a company and you should not be allowed to trade. AVOID AT ALL COSTS

DO NOT insure your pet with Animal Friends if you plan to keep it for any length of time. When they get to 8 years old you start to "Co-Pay". Whilst this sounds reasonable enough, let me just provide you with a little illustration. Let's say your pet needs an operation followed by hospitalisation or recuperation, the bill could easily amount to £4000. Any guess as to what you will be paying?

You will be paying £2499 if you take the Superior Policy. So over half the Vet's fees. So, not quite as reasonable as you thought is it?

My advice would be to find a provider who does not have such conditions in its Policy - unless you plan to get rid of your pet at age 8 for Dogs and 10 for Cats.

Constant run-around and endless searching for more information about pet history which is clearly an attempt to find some reason to deny a payout for treatment.

All the necessary information relating to the treatment had no previous history,was a stand alone simple skin-tag removal and I was submitted to an cross-examination that was obviously an exercise in creating an 'exclusion'criteria thereby generating a non-payment refund on the policy..

Four months later,still no reply,no refund and no confidence in the integrity of this company.Hmmm!?

After insuring my dog with them for over 10 years and only having 1 previous claim for less than £200 they dragged out my final claim when we had to have my dog put to sleep.

It took them 5 weeks to pay out less than £160. I clearly explained the situation to them at the very beginning and provided receipts and completed claim forms etc. They were slow to respond to emails, taking several days between them. At a time like this you want the claim to be simple as every time I was having to correspond regarding this was causing distress.

So don’t be fooled by the name, I think I was, thinking that Animal Friends was a caring special insurance company, as with my experience they clearly are not.

I would neither use them again and would definitely not recommend.

Do everything possible not to pay out, after paying out over a thousand pound in vet bills for our 14 year old dog and having the distress of then having to have him put to sleep we then had to deal with this insurance company. Never made a claim before, did not even claim for repeat medication prescribed for my dogs arthritis, or canine massage therapy for help with the condition but informed them as part of the terms of the policy.

My vet had already warned me Animal Friends Pet Insurance make it as difficult as possible to claim and they did, asking for forms they had already received, information they already had received from the vet etc, it went on and on.

The added distress caused by this company was disgusting, in the end I gave up on receiving anything from them, years of paying this company and received nothing back. Formed to support animal charities at the expense of causing misery to pet owners. If you want to support animal charities then do it direct and no by taking insurance out with this company.

I have had insurance with company for nearly 20 years insurance with one dog for 17 years with no claim

Tried to claim when my second dog who was insured with them for nearly 6 years and claim not accepted

They are happy to take direct debit every month then don’t pay out on claims.

If I had saved all the direct debit money I would have easily paid the vets in the first one years payment

Save the direct debit money into an account far more reliable than this insurance company

I have twice tried to claim from my Animal Friends Insurance Policy and both times having spent thousands on treatment for my dog they have refused my claim. At the end of October 2020 whilst my dog was suffering from itchy skin the vet thought my dog had mammary lumps which could be nothing or could be cancerous and needed to be monitored with a view to being removed once my dog was well enough to cope with an operation. We then went into a lockdown and during the next few months I was at the time frequently trying to sort out my dogs skin condition (none of which was covered by my insurance and cost me over £3,000 in a years vets fees). In October of this year my dog's allergies led to her needing to be sedated to have her ears cleared after being on steroids etc and it was agreed we would do the lumps at the same time. I have been told that because the operation was 2 days over the 365 day period I first saw the vet my £1300 claim has been declined. Do not use this company they take your direct debit monthly and refuse all claims - they do not care about your animals.

I Made a claim which has not yet been processed as company says there is an issue that THEY need to fix on my account. I have contacted them 3 times over the last 2 weeks for an update on my claim. Each time they promise to get back to me but nobody ever does!

They have a disgusting attitude towards your pet AVOID THEM AT ALL COSTS!

Shocking customer service and they have absolutely NO interest or sympathy in your pet!!!!

I was told on day 13 at 10pm of the 14 day cooling of period when my cat nearly died of a very sudden and new illness that they would would NOT be covering his vet fees which was £1,000! And they wouldn't be covering any future illnesses either!!!!

Was then asked "would I like to cancel my policy" absolutely disgusting, all Animal Friends care about is sales targets and NOT your pet!!!!!!

I wouldn't recommend them to anyone ever!!!!