Motorcycle Direct Motorbike Insurance

what a shower, cancelled online in "chat" (14 days prior to renewal)then found my policy had been renewed 12 days before it had expired!!!!!!!!!!!??????????????????

went online to be told that they were charging me,great customer service eh? never heard such tosh , you cant argue so you're stuffed

insure with anyone else but not this lot please, Devitt are a fantastic company to deal with, so guess where i have insure & they're cheaper!

Unreasonable terms and charges

Set the policy using a comparison site 22 days before it would start but needed to cancel the next working day, £40 cancellation charge in the 14-day cooling off period. The reason for the cancellation was due to the comparison site auto-filling the wrong NCB information. Said site then quoted £220 with the correct information, but during the web chat they quoted £326. I was told that I should have read the small print. Be warned!

In addition to the cancellation charge they also don’t refund the policy set-up fee (not sure of the huge cost incurred here).

So a total of circa £55 was lost on a £115 policy!

I will steer clear of this organisation in future.

Jeez .Has anybody got anything positive to say about this Company.lol

Europa Group Limited t/a MotorCycle Direct

Insurance company

An 18 year old, who we wont name for legal reasons, received a brand new motorbike for his birthday from his parent

He was told to insure the bike asap just in case, not knowing about insurance and legal documents, he went online an secured insurance through the above name, at a cost of around £1900, he used his motorbike to get a job.

Beginning of March his motorbike was stolen, he notified his boss and his boss said he couldnt keep his job open as he only been in the role a couple of months and still in probationary period.

He notified the insurance company of the theft and of losing his job, he couldn’t keep up payments, which was around £152 a month with no regular income anymore.

His bike was recovered, he was told to contact another party to come and collect his bike, they contacted him, after they checked the bike and said the bike was in disrepair, the bike was still younger than 6 months, they would give him a full payment of the bike cost usually they would replace it with a new bike, but because he had an outstanding balance on his insurance they would pay him out in the form of a check, minus the excess of £750, remember the bike was only £2499

Yesterday they phoned to say that they wanted payment for the outstanding balance of the direct debit which is £700, and would be sending a debt collecting agency for this.

He still has not received payment for his bike the £2499 minus the excess

So now not only has the lad been a victim of crime, he has now becomes a victim of circumstances, then to be threatened to be put on a debtors list, when the lad has never had any credit in his life, the ordeal alone from having his bike and losing his job caused him anxiety and stress alone, only for Europa Group Limited t/a MotorCycle Direct put the icing on the cake

Bike cost £2499

Insurance Cost £1900

Total £4399

Payout £2499

-Excess £750

-Outstanding Insurance £700

- Debtors charges Priceless

This is the type of company that Europa Group Limited t/a MotorCycle Direct is, anyone reading this, knows this is wrong on all levels, to avoid a similar ordeal take your business elsewhere, otherwise you might be the next person to post something similar

There were two phone calls made one for 14:11 minutes and another for 10:44, on there website they have written that calls from 0844 number  will cost 7p per minute, but what I didn't know was that my network provider will charge me an extra 65p per minute plus VAT, Total cost per minute costing 76p. Total cost £15.54 + VAT = £18.65, when I asked them why do they need to have a phone number that burdens there customers with extra costs, they said they are a motorcycle insurance company and not a phone company! last time they get my money.

I retired from full time employment and notified Motorcycle direct that I had retired and owned a property which I let. They refused to re-insure me. I have been a customer of motorcycle direct for about 10 years without a claim. I was grateful in the end because I acquired identical insurance from Bennetts with the same insurance company for £40 less

Avoid MotorcycleDirect insurance... wouldn't cover my new bike with the existing underwriter and then wanted over a grand for a year with a new firm when the next nearest quote was about £400. They then proceeded to charge me £120 in admin fees etc to cancel the policy and were incredibly rude and condescending on the phone. Absolutely criminal. I'm so glad I never needed to make a claim. What a bunch!!!

was messed about from start to finish told to send information to be told it was not on headed paper sent them a picture of my licence about three times then to be told to send in my no claims bonus at least three times then to be told had not sent in right information seid on form I was a house wife genuine mistake phone up to sort out problems that they had emailed was wrong on my policy details. phoned up to be told all sorted just a problem that I was unemployed was due to go on interview seid to me let them know if I got the job had to let them know in seven days could not let them know in seven day due to they could not let me know if I had job in seven days to be told oh well you have gone passed your 14 days cooling off period were going to cancel your policy and charge you £29 pounds cancelation fee and also took £17 deposit what a joke insurance company

Told me they had set up my direct debit but did not, then charged me twenty quid for missed payment twice!, Do not use !

Too many issues to even write JUST DON"T USE THEM.