Budget Insurance Reviews - budgetinsurance.com

Budget Insurance Reviews - budgetinsurance.com

User reviews
4.2

Accuracy

4.1

Customer Service

4.3

Ease of Use

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Budget Insurance Reviews - budgetinsurance.com

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Budget Insurance Reviews - budgetinsurance.com
4.07 2,873 user reviews
563%
416%
32%
22%
115%
01%
4.2

Accuracy

4.1

Customer Service

4.3

Ease of Use

4.1

Quality of website

4.7

Speed of response

4.2

Value For Money

User Reviews

barryouski
1

Customer Service

1

Value For Money

5

Speed of response

1

Accuracy

2

Ease of Use

2

Quality of website

£30 fee for cancelling within 24 hours.

I’m extremely disappointed with my recent experience and feel compelled to share just how unfairly I’ve been treated. Frankly, it feels as though £30 has been stolen from me for a policy I held for less than 24 hours. I had taken out car insurance with Budget in anticipation of collecting a vehicle from a dealership. However, upon arriving, the car failed to start, and I immediately walked away from the deal. As the car was no longer being purchased, I requested a refund for the insurance policy shortly afterwards — within approximately 12 hours of taking it out. Only then was I informed of a £30 arrangement fee. I found this extremely unreasonable and requested that the fee be waived, considering the circumstances and the very short time the policy was active. The customer service agent, however, flatly refused and stated that the fee could not be waived. When I asked for the issue to be escalated or for someone else to review it, he simply doubled down and repeated that the fee would stand. Whether or not this fee is mentioned in the small print of the policy is beside the point. It’s buried in the details and not clearly presented — and more importantly, it is fundamentally unfair in cases like mine. I never even had the chance to use the policy and yet I’m being penalised as if I had. This experience has left a sour taste and, unfortunately, has ruled out any possibility of me considering Budget for car insurance in the future. Had the situation been handled with even a hint of flexibility or fairness, I might have remained a potential customer. Instead, I now feel let down and out of pocket for no good reason.
Bart
5

Customer Service

5

Value For Money

4

Speed of response

5

Accuracy

5

Ease of Use

4

Quality of website

Quick and easy

I found insuring my car with Budget was quick and easy. My renewal quote from my previous insurance company had nearly doubled, Budget's quote was £70.00 cheaper, whats not to like?
1
CustomerReputationTeam

Hello, Thank you for your 5 star review. It is fantastic to hear you found insuring with us quick and easy and that you're happy with our prices. Thanks, Budget Insurance Social Media Team.

azizrasul
5

Customer Service

3

Value For Money

4

Speed of response

4

Ease of Use

5

Quality of website

£30 reduced to cancel within 20 minutes

I was going to charged £30 to cancel within 20 minutes of taking out car insurance with Budget Insurance.

2
barryouski

Half day for me. Completely unfair and unreasonable charge for the length of time the policy was active.

CustomerReputationTeam

Hello, I'm sorry you're unhappy with the costs involved with cancelling your policy. If you would like to discuss this with us please contact our customer service team and request to speak with the social media team. Thanks, Budget Insurance Social Media Team

Julestog
5

Customer Service

5

Value For Money

5

Speed of response

5

Accuracy

5

Ease of Use

5

Quality of website

Competitive Price

I received a renewal quote for my car insurance, the premium had increased massively (despite no claims, etc). I decided to shop around and found Budget Insurance on Money Supermarket. Their quote was excellent, and such an easy process.
1
CustomerReputationTeam

Hi, Thank you for your 5 star review and feedback! We're pleased to hear you found our application process easy and you are happy with your quote. Thanks, Budget Insurance Social Media Team

Nasher1234
5

Customer Service

4

Value For Money

5

Speed of response

4

Accuracy

5

Ease of Use

4

Quality of website

Excellent Customer Service

When i had to make a claim, due to a fire in next door's garden. I was treated with courtesy and the claim was settled far faster than I expected. They took time and trouble to make sure that I was happy and providing all the information was easy. The price is still competitive, as well.
Sue1255
4

Customer Service

5

Value For Money

5

Speed of response

5

Accuracy

5

Ease of Use

5

Quality of website

Easy to use cover

Not expensive and easy to use..this is my second year with them hopefully many more to come...
petewootton
4

Customer Service

4

Value For Money

5

Speed of response

5

Accuracy

4

Ease of Use

4

Quality of website

excellent

They dealt with me very quickly. Good service!
4
CustomerReputationTeam

Hi, It's brilliant to hear you are happy with the good service we provide! Thanks, Budget Insurance Social Media Team

CustomerReputationTeam

Hi, I'm pleased to hear you had a good experience. Thank you for your 5 star review. Thanks, Budget Insurance Social Media Team

CustomerReputationTeam

Hi, I'm pleased to hear you had a good experience. Thank you for your 5 star review. Thanks, Budget Insurance Social Media Team

CustomerReputationTeam

Hi, Thank you for taking the time to leave us your 5 star review. It's brilliant to hear you found the service good. Budget Insurance Social Media Team

annberrie
5

Customer Service

5

Value For Money

No Hassle Insurance

My insurance renewal came up and I was really pleased with the price. I didn't bother to shop around on comparison sites I just decided to stay with Budget. It went up after I had an accident a couple of years ago but the price has not changed much since then, I was happy and job done.

1
CustomerReputationTeam

Hi,

Thank you for your 5 star review and feedback! We're pleased to hear you are happy with our insurance!

Thanks,

Budget Insurance Social Media Team

Deewhycomrie
5

Customer Service

5

Value For Money

3rd Year

Good service and prices. No big price increases like some when you have to haggle to get a deduction. More than happy to keep insuring my car with them.

1
CustomerReputationTeam

Hi,

It's fantastic to hear you have insured with ourselves for a 3rd year!

Thanks,

Budget Insurance Social Media Team

Wayner72
5

Customer Service

5

Value For Money

Good Value Insurance.

An easy process to get insurance coverage at a sensible price with legal assistance and no claims protection. All at a very reasonable price!

1
CustomerReputationTeam

Hi,

It's great to hear you found it was an easy process getting insured with ourselves!

Thanks,

Budget Insurance Social Media Team

1 - 10 of 2,873 items displayed
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Q&A

Ronyrr

Please can you send me your email address so I can send you the proof of my bonus

1
Ronyrr

I don't received your email address

HusseinAmin

I increased my volunteer excess, but the current amount goes up.

Why?

0
Ronyrr

Hi where do I need to send the proof of no claim bonus

1
Chris2308

You just need to ask Budget for an email or postal address.

peterslaughter

Is it cheaper to have a multi car insurance?

1
Chris2308

No idea, never used it so you'll just have to do your own research across the various quoting sites.

Blueyorkie

I took out a car insurance policy on 20-11-18 and am considering cancelling, is there a fee to pay or do I get the statutory 14 days cooling off period?

1
Chris2308

you get the 14 days

M.pearson

Can I change my car insurance to another car on line?

1
Chris2308

doubtful I would think

1 - 6 of 6 items displayed
1