Santander Home Insurance

We have recently had a dreadful experience with Santander home insurance . I would never recommend them . They were difficult to contact, lost our documents , refused to pay for items that were stolen when we had a break in at our apartment , despite having proof we were a couple residing together from the municipality. We were able to provide proof of payment for all the items stolen but only paid out for some of the items after months of calling and e mailing them. Then they wanted a proof of kinship and made it so impossible and traumatising that we do not want anyone to ever go through this experience. I cannot stress strongly enough .. Please do not get your house insured with Santander home insurance .

For over three years, I have wanted to claim twice and all they had were exemptions. Yes it says unlimited cover but it’s actually limited only to this or that. I this this is the worse insurance cover I have taken so far. The total turn away from what is clearly stated as unlimited cover is shameful to say the least. I regret taking the cover honestly but I have learnt and will write my review anywhere just to warn anyone thinking of taking this policy with them.

I would def not recommend this as an insurance , I have been with them for a while now , and during this period I hade 2 claims , small claims on both occasion they found every excuse possible not to cover the claim.

Please look elsewhere as your money is totally wasted with this company

Our Second only claim in 24 years on a leaking roof just renewed our policy as well .Our iwas refused no letter explaining why just a phone call from the local assessor who was helpful but couldn’t shed any light on why it was refused no contact from Santander or Aviva who underwrites for Santander as a long term customer were not impressed at the lack of customer follow up and are seriously considering changing our policy considering we just paid off our mortgage and have been consistent in our dealings with Santander

Santander home insurance is first class ,i had to make a claim afew weeks ago on a house hold item ,was so impressed with the help i received on the phone ,i had the pay out with in 3 days and item replaced all with in 5 days.They deserve credit and i fully rate there cover.thank you.

The home emergency cover is misleading. STATES covers breakdown but does really cover breakdown. Almost all boikers are now combination boilers and are linked to work together and this policy has not considered that all. I do not have hot water or heating and they have refused to solve the issue. It does not cover replacement or repair to this system. Am very disappointed,the first time I had a problem and they cannot help. Could the writers of this policy see what the standards of the boikers are these days and consider that. What's the point of this cover, I have no heating and no hotvwater

on the 14 feb my house was broken into the thieves smashed my front window to gain entry setting of the alarm they tried to steal my tv but luckely my neigbour heard the alarm and called the police the police arrived and arrested the thieves The same day i rang Santander Insurance they couldn't have been more helpful with in a day some one came and assessed the window which had to be replaced Igot quotes to replace the curtains and tracks Santander insurance received the quotes and they paid the amount into my bank account I SO PLEASED WITH THIS SERVICE

Got santander home insurance as advised by the santander financial adviser when I got my mortgage over 9 years ago and never thought to compare it. My next year's premium was going to be £1447.27 for the year. This is up £200 from last year. I mentioned this is passing to my sister who nearly had had a fit. On checking 'go compare.com', most quotes where between £250 - £300. I contacted satander's customer service who stated they were unable to compete with any other company but could reduce my premium to £1067!!!!!!. Needles to say I cancelled my policy and have saved myself over £1200.

I thought the customer service was very poor as I believed I was a valued client and have been shocked that no effort was made to retain me as a customer.

we have been with Santander for many years without a claim yet our yearly insurance as continued to increase. I have cancelled today as even the most expensive quotes I have had are at least £250 less . The advisor on the phone made no attempt to try and get cheaper quote and just said that is how it is.

I suspect they increase year on year as many people take the easy option and do not shop around for alternatives

First point mentioned under benefits of my cover states "Emergency claims line - 24 hours a day, 7 days a week". I rang them and was told they are only a broker, they would have to pass me on to my underwriters, who should then get in touch with me in two or three days' time to confirm cover and take details of my claim!!! Useless in an emergency. All Santander is is a middleman that takes your money but doesn't acutally add value. I had NO DETAILS of my underwriters on my policy docs, just Santander. You take out cover assuming you are insured with them and their 24 hour helplines are bona fide helplines, but all you get is someone telling you you need to contact the insurers who are underwriting your policy! Appalling. I put in a complaint re misselling the policy and making a false claim of a helpline.