MBNA Platinum Plus Card

MBNA staff is racist towards shia muslim. Their customer service staff umer behave racistly towards shia muslim customer.

No body in UK accept racism. MBNA should ban to operate in UK.

Firstly, I'm shocked to see this card has such bad reviews!!??!!

I got this card a few years ago to consolidate some debt, as they were offering .99% for a year. Every year after I pay it off they offer me the same promotional interest AGAIN, for another year or for 6 months and sometimes it's actually 0% promotional interests! I've been using this card continuously since I got it, as I can carry a balance for the duration of the promo, paying little interest and than paying the balance in full BEFORE the promo period ends. I probably saved thousands of dollars this way. Of course they would like the customer to carry over the balance after the promo period ends so they can charge their regular interest rate but you have to be smart and pay it in full on time. Using this card smartly you can save A LOT! I did!

I can't comment on the customer service, as I never had to call them for any reason. The promo emails that I get from them are pretty clear and self-explanatory.

After having this credit card over 10 years and using it regularly unfortunately due to unforeseen circumstances of losing my job and being on jobseekers i was making minimum payments.i phoned mbna and asked them if they could help in anyway there reply was no and said i just have to make the minimum payment otherwise it will affect my credit rating which i said this was fine.After our conversation she said as you have phoned up asking for help we are going to block your card but you can reapply as soon as you get a job.so after a month i got a job 5 months passed and paid off more than the minimum payment and a fair amount i reapplyed they declined my application. I just feel by asking for a little help when you are going through a tough time doesnt pay off.very disappointed.

Nothing but problems since day one. From doubling balance transfers that put me over my limit when it clearly states you cant go over your limit doing transfers. Asking for the money that put me over the limit. Getting the run around to get the money back onto the card asking me to do a balance transfer from the other credit card. Security team cancelling my card when out with clients because of cash withdrawls. Went to a casino once and used it for a $100 cash advance they then lowered my limit two days after and left me with no money on the card. I have been contacted by them weekly all say they are willing to help only to be stabbed in the back shortly after. I have had the card for a little over a month. I will be paying this card off very soon and closing the account. Do your self a favor and stay clear of this company.

Any time I call MBNA MasterCard Customer Service, I am on hold for at least 15 minutes. I've been cut off so many times....very frustrating. Just want to talk to someone about a $1600 charge I did not authorize.

Ever since the company changed over, the Customer Service is almost non-exsistant. AARRRRGGGGHHHHH!!!!

Trying to contact this company is next to impossible. They have changed their system and looks like they are in a total mess

offer great deals but they EST interest is lower then they say, then they charge you when you go over you limit then they take all your deals of you

Patronising staff. I'm also totally shocked that I can't choose how much I pay off each month by direct debit. MBNA will only let me pay the minimum amount each month!! Loan sharks!!

took 3 weeks to respond to a complaint! came back with a load of rubbish on the response, the biggest regret i have ever had is taking this card out. they did not explain if i refused to take an interest hike thay would suspend my account! evidence of what is wrong with the greedy banking system. now my credit is perfect score on the same system they use but they are still coming up with another rubbish excuse. its just pure greed on their part. cant wait to part company with them.

been with them for years too

I was offered an increase on my credit limit by MBNA and then told I didn't qualify despite missing no payments or exceeding my credit limit. Idiots !