See Tickets www.seetickets.com

I only used this platform because I had no choice and would NOT recommend if possible to avoid. Not only was the platform clunky and challenging, but I specifically selected not to have any contact/be on a mailing list and they have repeatedly emailed me from that point in blatant breach of GDPR. Report and avoid.

I bought 3 tickets for Love Supreme 2023, 11 months ago .

Repeated requests to recieve my actual tickets simply gets a standadised message that I should get them 5 days before concert . I have sold them on recommended site and therefore can still not pass them on . It is impossible to get anything other than an automatic email from SEE contact centre . I spent £450 pounds 11 months ago .This is an appalling service . I will not buy with SEE again

Bought a ticket for the first time through Seetickets, and the box office even said it’s a sham ticket. Do not waste your money. I tried contacting customer service for a refund as well and they just said sorry no can do and ghosted me. I wish I could give them a negative rating.

Wow... how can a company offer 'refund protection' and then discount this and a bunch of fees totalling £15 on an order of £80 when the artist cancels the gig? Some protection that is! They leave the customer wide-open to loss. Funnily, the same thing happened a couple of months prior with a different gig where I didn't have so-called refund protection and I was refunded the full amount less a mere £2 booking fee. Conclusion: the farcical 'refund protection' they try to entice you into buying is a sham and you shouldn't throw your money away on it. In fact, you shouldn't bother with this vendor at all; go to one of their more savoury competitors such as Ticketmaster or Dice.

Trying to order tickets for a Friday night the See website craftily offered us tickets for the following Wednesday without making it clear this was because the Friday wasn't available. Only realised the date was wrong once the confirmation email came through. See refused to refund or exchange despite 3 months between ordering tickets and concert dates. £660 lost for us. Shoddy and unreasonable behaviour from this company. Be warned.

Awful business. Truly awful. AVOID at all costs!

I sold tickets to an Ed Sheeran concert through the resale platform. The event is in mid June and the tickets sold at the start of this month (March 2022). As I bought the tickets from that platform, I could not sell them anywhere else. I will get the proceeds from the sale AFTER the event! Probably 10 days after! Simply incredible. See Tickets has been paid so I’m not sure on what basis it is ok to not pay the supplier of the tickets for 3 months? Customer services are awful - virtually non-existent - slow to respond - boiler plate answers - no attempt to provide any service.

I even found the CEOs email address and contacted him directly. No personal response - handed to a minion and swatted away - referred to the Ts and Cs. I’m sure the Ts and Cs say I’ll get paid after the event. I’m sure by implication I will have agreed to those Ts and Cs. I did not read them - I had no choice but to use the platform. In any event those payment terms are blatantly not fair.

Please avoid this business like the plague.

We had tickets booked to see Chris Ramsey 20/20 tour; it was rescheduled for the 31st March this year (Covid); then 3 weeks before the event they moved the date to the 30th, said they had made a mistake, and we can get a refund if we wanted, they then retained £12 of the value because we had to cancel as we couldn’t attend (toddler at home, unable to move babysitter).

Looking online Chris Ramsey is in Leicester on the 31st, and unsurprisingly the tickets are selling for more on that date than the 30th.

Emailed to complain and ask for the extra money back, no response.

Really annoyed, I won’t be using seetickets again, and I’ll be letting the management company that Chris Ramsey uses know as they should know how a supplier treats their fans.

The apology from the company is about the inconvenience, not the underhanded move in changing the date last minute so they can get a bit more money reselling tickets on a better night, you did a shady thing and changed the date last minute without asking, it’s inconvenient, yes, but it’s also just a really poor way to treat your customers.

Unreliable company who profiteer of cancellations and retain fees - and do not give a hoots!!

Hello, good evening,

did I get you right, that you are going to keep money for a concert and meet & greet that never happened - in this case due to Covid-19?

And this is just bad luck for me and you are not responsible but ready to enrich yourself? Seriously?

I will concern local customer protection and publish your impertinent answer on every appropriate place I find on the web.

Be sure that I am not longer your customer an I will warn every person I know (or who is interested) about your business practice.

Shame on you.

Regards

Dear

Thank you for your query regarding HALEY REINHART | LIVE IN BERLIN

at Prachtwerk, Berlin on 11/05/2020.

Unfortunately we are unable to offer a refund or an exchange as tickets are

strictly non refundable and non transferable as per our terms and conditions

of sale. Our terms and conditions can be read at anytime at seetickets.com

We apologise for any inconvenience this may cause.

Kind regards,

See Tickets Customer Services

Hello,

now nearby 7 months later I feel free to ask for my voucher/refund.

We payed 129 € in May 20 and the concert was cancelled due to Covid-19.

I would appreciate your attention.

Regards

Good evening,

would you mind answering my questions?

Regards

Hello dear See Ticket customer care,

unfortunately there is still no reaction on your side relying my refund (concert + meet and greet Haley Reinhard).

I feel disappointed and also kind of mistreated since the concert was postponed in May 2020!

Thanks for your further attention and appreciation.

Hello,

Thank you for your email,

Germany has passed a law allowing event organisers to issue vouchers instead of refunds if their event has been cancelled or postponed due to Covid-19.

The promoter Culture Collective has decided to make use of this and not issuing refunds for his events.

Instead guests will receive a credit voucher to use on future Culture Collective events.

Since the promoter has no shows on sale at the moment we have not yet issued the vouchers.

They will be sent out in a few weeks times once new events are on sale.

I sincerely apologise for any disappointment this has caused.

Kind regards,

See Tickets customer care

Show Code: 1481419

Show Name: HALEY REINHART | LIVE IN BERLIN Show Date: Monday 11th May 2020

Order Items

2 VIP MEET & GREET

Message:

Hi there,

unfortunately the venue and also our Meet & Greet has been cancelled.

I didn`t receive any email or even got my money back.

Please inform me about when tis is going to happen oder what I have to do.

Thanks

Easy enough to book, problem comes when you want a refund. You cannot email them or call them, only use a web form. I’ve been trying to get money back for four months without any luck. They say they’ve sent it but it hasn’t arrived, every time I go back to them, they just say they’ve sent it. I would not use them again.