Alienware Aurora Extreme

I purchased an Alienware Aurora Extreme laptop in June 2005. It is now January 2006, and it has never worked. I've jumped through their hoops. Their tech support sucks. Their machine sucks. I've had computers since 1983, literally hundreds in my business, and I have never dealt with a firm such as this. They run from their products!!!

I ordered the Alienware Aurora Extreme due to it getting good reviews in a magazine I read. My advice to you (based on my own experience) is not to buy one!

They take a HUGE amount of time to build and deliver the system. The system I received broke on the first day and they took three weeks to fix and return it. It is very difficult to get hold of anyone at Alienware, and once you do get hold of them, no one there cares about you or the problems you are having with their products.

Stay away!

In December of 2004 after many years of wishing it finally was going to happen, I would soon be the proud owner of an Alienware PC. I could hardly contain myself, With pride I informed my friends and family of the impending arrival. My fellow gamers were green with envy and several had resolved to get their own. Unfortunately my joy was short lived, when the machine arrived it was scratched, software and screws were missing. I was disappointed after all this was supposed to be the cream of the crop 200 point quality control, this had to be an isolated incident. Not giving up I said surely Alienware will make this right, they have award winning customer service, it says so right on their website. To make a long story short, I was mislead by the customer service personnel and generally am disappointed with the level of service I have received. As I do further research I see that my experience is not unique. I wish I had researched customer complaints before I ordered, If so I most likely would not have ordered from Alienware. The orders that my co-workers were going to make are history as well as any chance that I will be a repeat customer. I really wanted to be a loyal and satisfied Alienware customer and could have been with very little effort on the part of Alienware.

Just bought my Alienware Aurora Extreme. As you can imagine I'm more than a little excited. It looks extreme and it is extreme. The only major downer is that I couldn't get a screen in the alien green, mines black but as a package it still beats beige or grey handsdown. Mine came with 80GB so I've got my work cut out to fill it up, but I shall try my best. Haven't tried it for gaming yet but will let you know how I get on. My advice though is buy one and see for yourself, you won't be disappointed.