Manchester, Manchester Meet and Greet

This is a review of VIP meet and greet.

Dropped car off no problems. Arrived back at Manchester airport on 04.02.24. Car was driven in by employee of VIP, with front alloy wheel smashed and tyre hanging off. Employee stated "pot hole" on transit to the airport. Employee then actually carried on driving my vehicle following this, despite completely ruined front wheel. The distress this caused us watching the car being driven in this state was significant. No offer of apology. Employee spoke to manager on the phone. I asked to speak to him and was told to fix the spare small tyre on the car. As I spoke to the car park attendant about the long stay, the manager told the employee to go into the back of our car and take the spare wheel out of the back which he tried to do without our permission. We could not believe the gaul of this and insisted the manger attends the scene. When he eventually arrived he was unhelpful and argumentative. Proceeded to apportion blame on us for what he perceived was a tyre "blow out" due to "low tread" on the tyre. The whole conversation became one of blame towards us. Stated he wanted to help but consistently made excuses for the incident and down playing the severity of the situation. When I asked about recovery and repair he stated the company would not be paying for the repair of my car and that we had effectively signed our rights away. His manner was that of utter contempt. We were utterly disgusted with the accusatory nature which was clearly a defensive ploy. Informed us he would not provide recovery costs. I was very wary of driving the car following this accident. Details of employee taken in the hope he has some insurance. Took photo of his driving licence thank heavens. We were made to feel vilified throughout the whole incident which was not any fault of our own. instead of being reassured and helped we felt like we had done something wrong. I changed the wheel for a spare small wheel and had to travel over 100 miles following this incident unsure of any other structural damage that may have occurred to the car putting me and my wife at risk. Felt pressured to put the wheel on and make the journey as it was late on a Sunday night and was told, mockingly that I was stupid to think there would be an alternative to leaving the car until it was deemed safe to drive. The resulting inspecton of my car the following day was the alloy wheel was hit with so much force it has cracked. 2 garages concluded the car had impacted a high kerb. The resulting continued use of the car following the impact has now ruined the clutch and the alloy wheel is obliterated. The staff at Manchester airport were really helpful and allowed us to stay longer without charge whilst this incident went on for over an hour. I took the details of the employee who appeared completely detached from the situation and would not provide any clear information about what happened to the car, where the incident took place or why he continued to drive the vehicle following the accident. I have opened up a claim on my insurance and will have to pay the excess on a total bill which is so far estimated at over £2000. If you are looking for a reliable, customer focused and professional service, it's not with this company. They should and will be investigated by trading standards. This is just one of many terrible experiences people have had with VIP parking. Avoid.

Absolutely horrible company! They outsource the parking to other dodgy companies and take no responsibility to what happens to your car. The company they used trashed my car causing nearly £3,000 worth a damage and took everything they could from inside my car including snacks and drinks I had left in the car for my kids for the journey home. AVOID THIS WEBSITE AT ALL COSTS!

Very unproffessional.

Had too pay a fee, in cash, as I did not turn up a bit later when delivered my car. Had already paid full time.

When picking up the car, they said on the Phone 20 minuts. When calling them after 45 minuts they did not pick up the Phone for one hour.

Been told now it will be here in about 30 minuts, that will be a waiting time for 3 hours before I can get my car.

Hope it will arrive as they told me lavest, otherwise I need to get the Police to sort it out.

Do not use. Spent an hour being lied to by phone operator. After four calls they said our car was in the jet wash! At midnight! Why we asked ? Hadn’t requested it so lord knows what state it was in when they went to get it. Eventually arrived one hour after initial call. Obv driver had been smoking in it. 3 v tired and cold children, 2 furious parents. Never ever use this company.

As all others have said.... if I could give 0 I would. Ignore the positive reviews. There is nothing positive about this poor excuse of a buisness.

Over several weeks they use the same scheme. They claim their driver has no insurance on your return so you have to pay £20 for a taxi. Or other excuses we heard today are The driver has covid so can't collect you! 

On arrival, the lane is stacked full of cars - our cars we paid money for secure parking... you arrive onto the bumpy dirttrack and lead to a dubious place.... rubbish and cars stacked. Of course, they had not prepared for the number of people arriving so we ended up being 30 mins late whilst they dropped the first batch off. On waiting we read the reviews - how we wished we would have read them prior to parking! So we had that dread all holiday and what happened - the same to us. There were two different cars in the minibus and we both had to pay the "Entrance fee". I am sure they have a card like the other taxi drivers and use this again to trick normal people.

On our return - you can already guess what happened. They don't have insurance to collect us so we must get a taxi back to them. £20 later we arrived, I asked to be reimbursed to which he said his boss wasn't here and do it online.

I had some time, so why not bluff these guys out - I told him we weren't going anywhere till we get our £20 back. .. this went on and eventually after ringing trading standards and reporting to them & finally the police (they didn't like that one) they gave me my £20 back for the taxi if we don't report them to the police. Sadly for them the crime number had already come through so hopefully they get a check up and rectify their insurance issues so other people can actually enjoy their holiday.

Lesson learned - dont buy cheap! They have a well run organisation going on and rely on people just wanting to go home after being on holiday.

Whilst we were there 5 other taxis arrived with the same lie of an excuse.

Hopefully they are shut down soon

Also learned they had a Police/Council/Immigration raid in June. Please report all damage to the police and trading standards - Cheshire East Council

noone answers the phone when you want to pick your car up - i dialled 28 times, when car was delivered the young man was nice enough but the carpets were covered in mud and a ding on the door. Pay more and use another comapany

Booked it as so much cheaper than onsite parking Meet @ Greet That was my first mistake.I’ve always done Airparks with a shuttle bus to Airport terminal and so wish I’d done same but trying to move with the times and everyone raves about Meet and Greet ..

Initial booking email confirmation seemed fine instructing me to go to parking facility postcode provided where I would check in and be chauffeured to Airport..Phone number to phone 30 minutes before planned arrival ..

Then strangely there was an email 5days later stating that due to their parking YARD being full I was being upgraded from Park @ Ride to Meet @ Greet and I was instructed to call a mobile phone no when I was 20 mins away and I would receive instructions.

I did this and met a complete stranger at short stay car park T3 who had no ID on him was decidedly mute and had no air of professionalism/providing a service at all . .I ask myself why I continued to hand him my car keys .I guess I’m a trusting person and had a plane to catch .

The problems started on my return.I think I knew/gut feeling it wasn’t going to be straightforward and I wasn’t wrong .

I phoned the mobile as instructed and the man made a great difficulty of trying to get his head around my car reg no .There was much russling of paper then he said he had no record of my car being dropped off and wanted a description of the man who met me .Then he gave me another mobile phone no to phone which I did and the man sounded slightly more on it and I gave him my Reg No and he said okay Il be with you in 10 mins .Then he phoned me and said he had no record of my car being dropped off

I then had a complete meltdown and presumed the worst and that my car had been taken .The man was completely unsympathetic to my distress and kept asking me to email the booking confirmation via WhatsApp ?? I was so upset I couldn’t comprehend how /why I could do this .I was tired after a long flight that had been delayed and really couldn’t think straight .The man couldn’t deal with my distress and put the phone down on me .I immediately phoned him back and he answered but kept repeating the same thing to send email confirmation via WhatsApp.

Luckily a lady was being delivered of her car through the same company and cottoned onto my distress .She helped me and I emailed the booking confirmation back as instructed but not to WhatsApp but to the Email address that it came from .She had used the same company and so I asked the man who dropped her car off to help me .He phoned presumably the man who I had been dealing with and kept repeating my car make and fact I’d emailed him my booking confirmation as he had instructed .But he obviously didn’t have access to email so this man had to take a photo of my Booking email and send it to him by WhatsApp ..

The man then ran off literally assuring me he would be back in 10 minutes..He explained that there were 3huge parking sites (presuming now they are fields by the look of my tyres ) and that they were trying to locate my car amongst a 1000 or more cars

I continued to wait another half hour to then receive a further phone call advising me it was another company who had my car and that I would receive a phone call from them shortly .

I did receive a call and they wanted to meet me at T1 ,I was at T3 short stay car park .

I refused and insisted they meet me where I was .I had a very sore insect bite on my ankle badly swollen and couldn’t bare walking any further .

The driver made this a huge problem saying he wasn’t allowed I T3 and if the car sustained a penalty notice it was on my head .I told him don’t be ridiculous,it’s just a normal carpark .Further 15 minutes man turned up ,walked over to me totally unprofessional,no eye contact .Gave me my car key and token to pay to get out £6 !!! For 5 minutes,thanks Manchester Airport .

Car luckily no damage and no extra mileage though very muddied .I felt totally traumatised by this experience and wouldn’t want anyone else to experience it so please book through the on-site official Manchester M@G service

I intend to try and take this further as I feel I was dealing with a bunch who are all taking a cut of the profit .My gut feeling is if you book them you never get to see where your car is taken .They will always change /amend your booking to M@G at the airport…

It was an awful truly awful experience .

Booked through SkyPark Secure but unbeknown to me they used this company.

Leaving very good but vehicle was returned with damage and extra mileage!!

Driver checked the vehicle and confirmed no damage on collection and when damage pointed out upon return he acknowkledged it and took a photo.

Informed SkyPark who advised not their responsibilty and then said the car parking provider was Daybyday parking and said I approach them. No response from them despite emails and telephone calls.

In their booking system prior to accepting quotations they should include the name of the car parking operator so that customers can get independent reviews. The reviews of the this company are quite shocking re vehicles being returned damaged and with no recourse!!

SkyPark confirmed they try to ensure that each of the Car Parking providers they use provide high standards, which is clearly not the case here also they should accept more responsibilty in pursuing cases like this with their suppliers rather than leaving their customers high and dry.

The estimate to repair the damage is £400 making it very expensive car parking and I will certainly not be using this service again.

Wish I had checked here before booking. Struggled to get through to tell them I was arriving at the airport parking as the number kept saying it wasn't recognised. Biggest issue was on return. At 1am in the morning I had an almost 45 minute wait to get my car returned. The whole entire point of this service is to avoid this huge delay.

Also, as others have said, they do not make it clear, in the slightest, that you will have to enter the short stay car park where you will be charged £6 each time (drop off and pick up) because this is where they collect your car from you.

Tried numerous times to email them - their website states they are 'just an email or phone call away' - clearly not. I got one reply saying I could have a discount off my next visit - absolutely no intention of using their terrible service again and then the rest of my emails were ignored. Online customer chat is also just as useless.

Do not use. Very expensive for a very poor and misleading service. No communication skills.

Car acquired 80 miles on clock and used quarter of tank of fuel whilst 'parked' with them. Various driving and radio settings changed - obviously used to commute by someone. DO NOT TOUCH THEM.