Samsonite - www.samsonite.co.uk

This luggage is very rugged and has been with me for years and I have recently bought a new set

If you want durable lightweight luggage that will continue to look good and last, then Samsonite is the brand to choose.

Whilst there is only a limited color selection, the inclusion of TSA locks, durable stitching and handles that never break and wheels that work after 100's of kilometres of travle, mean this is ideal for frequent travelers. My first one has done well over a 200 flights in 55 countries with the associated on and off loading, baggage carousels and wear and tear. Nearly as good as the day I bought it.

One of the wheels on my Samsonite carry on disintegrated after very light usage.

This is nowadays the attitude of Samsonite customer service. We bought a premium range product (laptop rucksack DLX4 with wheels) aimed at business travellers. It comes with a 5yr warranty and is 14 months old. It is little used as hand-luggage and was never checked-in. The problem is the soft fabric used on the bottom of the rucksack which sustained an approx. 5cm tear. Clearly, one would expect that the bottom of a premium product which naturally has to be resistant to many surfaces, should be made from robust material. Not so! A Samsonite store sent it to their "independent" repair center (they stress that they have nothing to do with the repair center although obviously paying them). It was returned to us as it is with the comment it is irreparable and not covered by warranty. They did not even offer to repair for a fee. We took it up with the Samsonite Customer Service who repeated this following a call to the repair center (claim). They also pointed out that they had no other customer complaints about this issue and could not assist us.

Unfortunately, we also sustained another Samsonite casualty during the same trip: for the second time, a Samsonite hard-shell suitcase cracked. This already was the replacement for a suitcase that had the same fate.

Product quality seems to go downhill. You waste your time hoping to get a service from them! All our luggage was from Samsonite - its time to move on.

I recently called Samsonite after my new piece of luggage which was the hard surface cracked after one use. I was told I had to send my luggage to Atlanta, GA which was 85.00 to mail to be looked at. I was called by the repair place who said they could fix it but it would cost 110.00 plus 35.00 to ship it back. Of course I just said ship it back which was another 35.00. The point of all of this I think they should have sent me a new bag. I received this luggage for 25 years of service with my company. Pretty sad its useless now.

I purchased a case for Samsung note pro and payed extra money for the fast delivery (next day delivery) after 4 days nothing showed up with some silly reasons! I asked them to refund me the extra delivery cost I payed but they ignored that bit! And didn't apologised for the disappointment! Anyway I asked for full refund and not to deliver the case. I can't trust samsonite.co.uk anymore.

I bought this case, used it twice. Fabric developed holes in two places along the seems. Samsonite assessed it with their 'independent' company and refused to repair or replace. Not fit for purpose, not robust enough to cope with airline travel. Avoid. Samsonite customer service is poor, they do not abide by the sale of goods act and believe it is acceptable to sell cases that are useless after two flights. AVOID.

Of-course people tend to write in when dissatisfied- but if you offer a 10 year warranty then you should honor this- all those videos to show the strength of the bags during rigorous testing - poppycock- mine had two plane rides- just 2- FRAYED ALONG BORDER EDGE-lasted just under 5 months!!!!!

NEVER AGAIN!!!!

I am using Samsonite suitcases for many years in all my business travels. When I'm having shorter leisure trips I usually take just a backpack (from Samsonite or other manufacturers depending on trip type). When I go to long business trip over few continents with great climate change etc - Samsonite Polycarbonate is the best option! It's extremelly lightweight, so after all I can take more baggage without paying extra, and it's very easy and handy in transportation. I tried many different suitcases because I travel quite often, and Samsonite Polycarbonate are the best I ever had!

i have severals. all with a lots of trips. a lot of airports, a lots of countries. all during years