Delsey - www.delsey.com

Helium 2000 purchased in 2008 lasted a lot of trips, weight, abuse and was great. New one didn't last a single trip fortunate I was able to return it.

I bought these 3 set of delsey luggage Helium Alliance 64074K and i used them one time, what happened is the second luggage is broken on the zipper, I called the Customer service at 410.796.5655 and spoke with an advisor. This luggage is definitely not recommended to buy, I was bought this bag expecting for the quality and I used only one time and the zipper fall apart. They have 10 years warranty but as they said if that defected it would cover warranty, and they charge me for repair, The quality they made as their promises is crap!!, only one time used and I have to repair the luggage. Never again buy this brand, specifically when they offered you so much discount.

Bought a set of four. On the first trip, the frame of the big suitcase cracked and broke. I had to take it to the authorized repair shop 70 miles away. As I was walking in, pulling the case, the repairman said "broken frame,right?" before even seeing it. He said it happens all the time, cant be fixed and they'd send me a new one, which they did. Over time, zippers broke off, secureing belts inside remain stuck shut, handels jam often (I do try to be careful but I am sure I've jerked on it at time. material covering cases ripps and gets dirty fast (not Delseys fault but I know to buy hard palstic next time). I am still using them after 3 years, dont travel all that much but will use them till they die as they were not cheap. If you dont see them up close (dirt and tears), they do look nice.

I have purchased 3 briefcases so far. All of them failed on the buckle which is the most important part of the briefcase. In all 3 cases the briefacse was under warranty but the dealer never managed to repair. They just returned it unrepaired after keeping it for 1-3 months. The repair was never real repair but rather a quick fix which lasted about 1 week. The same happened with all 3 suitcases that I bought. Now, if you sum up the cost of all 3, you can get a Samsonite for less money and last for lifetime.

I bought a large Delsey suitcase about 3 months ago when my faithful Samsonite broke after 4 years of service. I travel a lot with work so wanted a good suitcase which would last. The Delsey was certainly not cheap but the design was flawed from the start. First of all some framework broke inside causing the suitcase to become very unstable. I sent it back and was sent a new one. Then, on my first trip with the new one, one of the wheels broke off when taking it off the baggage belt! With 3 wheels, the suitcase is barely usable, it falls over all the time and is not really designed to be wheeled on 2 wheels. I'm extremely disappointed, now Delsey will most likely not honour their 5 year guarantee because they blame the airline and the airline blame the suitcase, and I'm so annoyed with it, I will probably just buy a new suitcase, NOT Delsey! Don't buy it if you travel a lot, it won't last. Badly designed, bad quality.

I purchased a delsey karat 71cm 4 w just over a year ago for my husband. It has been on two holidays and was damaged during transit. i paid £245.00 for this piece of junk and i would never repeat such a foolish thing again. i personally own mandarina duck luggage and have found it absolutely brilliant.

i would never recommend any delsey product to anyone - their aftercare services sucks

Delsey small wheelie bag bought recently with laptop compartment - great design but handle mechanism failed withn 2 months. Replacement bag from the Quark series, again good compartments etc, but wheel broke within 3 uses.

Prices are good. Promised 24-48hr delivery and it didn't happen. When I called I was advised they were 'away yesterday' so I wouldn't receive my order till 72 hrs later. No apology and they asked me to pay additional if I wanted to guarantee am delivery! Won't be using this company again. Very unprofessional.