Thomas Cook

Can't ask for better. Thank you.

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Thank you very much.

My daughter booked her wedding in Zante in June last year ,the wedding is meant to be in 5 weeks time . After waiting for a reply to her emails and phone calls , she found out yesterday that she will not be able to marry on the beach as she requested 11 months ago but that she needs to do to go the town hall before hand and marry or get married in this country first .She is still no closer to finding out about the extras on top of the wedding package. The Y F wedding planner has been totally useless and this has caused so much stress to us.Thomas Cook was very helpful when taking the money but now we are left wondering if the wedding ( which her father and I have paid lots of money for ,dresses ,outfits ,family travel to Zante ) will actually go ahead .Wish we had booked through ' Zante weddings '.

I booked with Thomas cook for a holiday and got easyjet flights. Two weeks before travel, still needed to book seats or upload passenger information. I have spoken to Thomas cook and been told for the last four days that they will call back. An email will be sent out later today. I know it's a bank holiday, but the information will be sent today. When I asked for an manager I was put on hold then the line went dead. Use any other holiday company as Thomas Cook won't help you when they are at fault.

***PLEASE BE WARY WHEN BOOKING HOLIDAYS THROUGH THOMAS COOK, YOU DON'T ALWAYS GET WHAT THEY ADVERTISE***

We have recently returned from a holiday booked through Thomas Cook after visiting their website and admiring lovely photographs of the accommodation. Upon arrival at the accommodation, our room looked nothing like the photographs on the website.

Once we arrived home, I raised a complaint with Thomas Cook regarding them mis-advertising holidays and they have declined my complaint.

I cannot thank The person I dealt with and his team enough for the support, professionalism and efforts to rectify my mistake on booking my holiday. The Staff we really supportive helpful, going the extra mile for me, this is especially good as my istake was part of a symptom of a chronic illness (cognitive fog).

The person I dealt with at Gosforth Branch in has really gone the extra mile to ensure that my needs were met and that I was not penalised by my mistake. I would like to thank him personally for his support and efforts. I have not used Thomas Cook for many years and after a very disappointing holiday with TUI I was looking for a new Travel agency to work with. This person and his team have renewed my faith in agencies and I will certainly be using TC now for my future holidays.

thank you

Myself and my wife recently had a flight booked to fly to Las Palmas MT 1068 10th September 18 and returning 24th September 18 MT 1069 and the booking was made via Saga Holidays.

We did not have pre-Booked seats but as only travelling as two persons man & wife did not dream of just how vindictive Thomas Cook Airlines lines would prove as on our flight out they refused us two seats together and on both our outbound and inbound flights we were allocated seats some ten rows apart,just unbelievable.

On returning to the UK i complained to Thomas Cook Customer services and guess what three separate complaints via email and absolutely no response they simple don't care a fig.

A Holiday to Cyprus that started with devastating news from my daughter that her partner had died. I was devastated, as was my husband ,I was numb and in floods of tears, so far away from home I didn't know who to turn to. They have a small son, how can she cope without his dad, I couldn't think straight. Enter your holiday rep at the airport. such a compassionate man. He went out of his way to help , gave both of us comfort and reassurance , arranged a Taxi to our Hotel, gave us his phone number for further assistance offered to arrange flights home if needed. kept in touch. He was absolutely brilliant we can't thank him enough. we were there for a family wedding. The next day my daughter assured me that her in laws were helping and that we needed to attend the wedding as that day would not happen again. We are am home in time for the funeral. I cannot thank him enough for his kindness. well done what an excellent representative for your company. We were staying at Golden Coast Hotel 19th September.

We went to Cuba with Thomas Cook in March 2018 to the valedero resort. This was my daughter's wedding. During the first week we all had stomach problems. My husband was ill for four days had to have injections an medication off the doctor. We advised thereof who told us we should take faeces samples how we could do this I do not know. She said it would be recorded. We had a doctor's note but this was discarded by the room staff we then had to fight to get another copy. Three days prior to leaving I started to feel ill, on the journey home I struggled as I wanted to be sick, on the journey home I was sick. I went to my doctors who did blood tests which showed I had an infection. I spoke to the thomas cook complaints and was robbed off and told my husband and I did not have stool sales taken they were not taking our complaint any further. I lost a week from work due to my sickness. The moral of the story is get a stool sample taken if you are ill. All 9 of our party was ill throughout our holiday. I have never had this problem before and we have travelled extensively. I feel Thomas Cook are using fraudulent claims to enable them to accuse you of not telling the truth on genuine claims. I feel their customer service is appalling and will never use them again.

2 WEEKS BEFORE OUR SONS WEDDING IN CYPUS WE RECIVED A CALL FROM THOMAS COOK TELLING US THE HOTEL RE-DEVELOPMENT WAS NOT COMPLETE AND WE WOULD HAVE TO STAY IN ANOTHER HOTEL FOR 4 DAYS WE FELT LIKE THEY WERE NOT INTERESTED IN HOW WE FELT, THEY KNEW WE WAS NOT GOING TO CANCEL AS IT WAS A WEDDING PARTY,THEY ASSURED US IT WOULD BE FINISHED AS THEY WERE WORKING AROUND THE CLOCK. THE HOTEL THEY PUT US IN FOR THE 4 DAYS WAS BEAUTIFUL THEN ON ARRIVAL AT THE WEDDING HOTEL OMG IT WAS LIKE A BUILDING SITE. WE SHOULD OF HAD 7 RESTURANTS WE HAD 3,THERE WAS NO LIFTS WORKING, WE COULD NOT USE THE POOLS AS THERE WAS NAILS LEFT IN BY THE CONTRACTORS A FEW HOLIDAY MAKERS CUT THEIR FEET WHILST USING POOL AND WAS TOLD BY A MEMBER OF STAFF THE THE CONTRACTORS HAD ADVISED THESE SHOULD NOT BE OPENED, THE CHILDRENS PARK WAS TAPED OFF UNABLE TO USE.THE ROOM WAS SUPPOSED TO BE SUFFICIENT ENOUGH FOR 3 ADULTS AND 2 CHILDREN (WE WERE LIKE SARDINES IN A TIN)WE HAD TO LEAVE 3 SUITCASES FULL OF CLOTHES DUE TO NO CUPBOARD SPACE.MY PARTNER WAS RUSHED INTO THE HOSPITAL THAT DAY WITH CHEST PAINS HE ENDED UP IN INTENSIVE CARE FOR 8 DAYS (DOCTOR SAID THE STRESS COULD OF CRONTRIBUTED TO THIS)HE ALSO MISSED OUR SONS WEDDING. ON ARRIVAL BACK HOME WE COMPLAINED THEY DID OFFER COMPENSATION BUT WE FELT WE HAD PAID FOR A 5 STAR HOTEL AND THE WEDDING PARTY WOULD OF HAD BETTER FACILITIES IN A 2 STAR SO RE REJECT THIS. I SENT IN A DOCTORS LETTER ADVISING WHAT HAPPENED THERE COULD OF CONTRIBUTED TO MY PARTNERS ILLNESS BUT THEY REFUSED TO CHANGE THE COMPENSATION OFFER ON EXCEPTING THAT OFFER TODAY DUE TO THE FACT WE HAVE HAD ENOUGH OF THE STRESS OF IT ALL WITH THOMAS COOK WE HAVE FOUND OUT IT WILL TAKE 28 DAYS FOR THE COMPENSATION TO GO INTO OUR ACCOUNT I WILL NEVER USE THOMAS COOK AGAIN AS LONG AS I LIVE

I have never in my life had such an awful excperience with booking a holiday. The hotel my friend and i was due to fly out to in 8 days is CLOSED. IT IS A BUILDING SITE. I had to contact Thomas Cook 6 times to finally find out that the hotel was not ready - they waited for me to contact them! I had paiud the full holiday off and Thomas Cook did not offer me any type of compensation and i simply had to pay more money to get transferred to another hotel all because it was late notice. I must clarify that Thomas Cook knew that this hotel was a building site for months before i finally got it out of them. I am devastated. Loss of money and complete loss of faith due to this company.