Dolcis

what was the date of purchase ?

if it was before january 21st you are going to have no joy as dolcis ltd went into administration. if it was after that date all the stock and the trading name dolcis was purchased by stylo barratts shoes, so you should take your complaint to them at this address.

Barratts Shoes Customer Services,

Stylo House,

Harrogate Road,

Bradford,

West Yorkshire,

BD10 0NW,

tel:01274 893 837

or 01274 893 845

i do know that a lot of the dolcis shops that remain open are being run at the moment by temporary and inexperienced staff

so i would take your complaint direct to the head office .

I think the shop closed without warning to all the staff as well.

dolcis went into administration on the 21/01/08

so i don't think they'll be employing any staff let alone better ones.

I was wearing a pair of Dolcis flats this morning and fell and injured myself, there is zero grip on the soles, I had to go out at lunchtime and buy new shoes as I am so nervous about wearing them. Thank goodness I was walking slowly as I felt they were slippery, otherwise I would have been badly injured, rookie mistake to make shoes with no grip, death traps

What you seem to be forgetting to mention is the conditions to which your friend was taking the shoes back to Dolcis. For example, if she did not have a receipt or proof of purchase, then she would not be entitled to a full refund, but a refund to the current sales price. However, if she were to have her receipt, there is no reason for her not to have been given refused a full refund. This would be the same in any retail outlet. You can not expect staff to just take someones word for it.

I found this review about Dolcis unhelpful.

I object to the comment "customers service being in the 70s" I managed for Dolcis in the 70s and this is not something that would have happened then. Managers and staff were well trained and if a complaint could not be satisfactory resolved in the shop it would be resolved by head office. It was very rare that this was needed though and I cannot remember having to use head office to resolve a problem in all the years that I managed one of their shops. Customers should remember though that shoes take a pounding under their weight and maybe some of these complaints are not justified. Someone once said that if people walked on their heads they would soon complain about their hats.

I disagree with this review because the customer service is not still in the 70's. Just from a one-off bad experience with Dolcis, you can not brand an entire company as having bad customer service.

Sorry to burst your bubble Gav, as I'm not a leggy blonde with an amazing figure who likes to wear wellies.

Yes, I'm just an average looking Yorkshire guy who like to moan about faulty shoes and even though we are tough in the North, we unfortunately find wet feet uncomfortable.

Maybe if everyone in the world did wear wellies, the world would be a better place?

I hope you don't think I was trying to crack on to you!

I naturally thought you was a women because I can't believe a yorkshire man would moan about WET FEET. I thought they bred you tough up there and it was us southerners that were soft.

Thanks again for your speedy response Gav!

I also have enjoyed that banter, and it made me chuckle to hear your wellington joke. ;o)

Life can be so boring at times and things that brighten it up should be regarded as special in my opinion.

I'm glad you came clean about working for Dolcis, as it was obvious how you seemed to defend the store.

I understand how it may upset you to see negative reviews, but I really was cheesed off by that manager in Wakefield.

I wanted just a simple refund or replacement and didn't expect any hassle at all. I walked out of the shop more shocked than angry with her attitiude.

When I took the same shoes back to Leeds (White Rose) the response was much better and the lady kindly offered a replacement. I can't understand why Wakefield had to be so hostile?

I have used Dolcis for many years, but after this incident I won't take the risk and will purchased from a shop that I know has good refund policies.

I'm not normally a negative person, but felt I had to let other people know what I experienced in case someone else might have the same problem. No-one should have had to put up with the remarks I got, when the shoe was faulty.

Hopefully Dolcis will re-train their staff and in the future offer more improved cutomer service.

By the way Gav, I am a man not a woman! I think you thought I was a woman all the time, he he.

I need to own up and say yes, I do work for dolcis, but only as a foot soldier.

I stumbled across this site a couple of months ago and I also have to admit it makes depressing reading and shows dolcis in an extremely bad light, however there is light at the end of the tunnel as I do not know if you are aware but dolcis was sold by the company (alexon) that owned them at the beginning of the year. and I believe it is a top priority of the new owners to re train and re educate the staff and management, which can only be a good thing. They are also undergoing a re-branding programme currently to update the image and appearance of the stores. So if I can suggest you don't lose faith in the brand dolcis but put it on hold for a few months revisit us and then comment on the new look and feel to the stores.

I do also need to say I have enjoyed the last couple of comments from youself and I hope you felt it was in good banter, as this was what I intended it to be. In the meantime if your wellies begin to leak may I suggest you move down south where I live as we are still on a hose pipe ban and officially in drought season. Once again thanks for your comments and we hope to see you in the summer to purchase some sandals.

Well, you are sarcastic as well as smarmy !!

It makes doing a genuine review all the more pleasurable to hear from upset people in the retail business.

I better go and put my wellies on now, off for a stroll in the rain!

Bye

I work for Dolcis and have done for 6 years. It really irratates me when people like you say they want a new pair of shoes because they don't want the display one, well there not second hand! All the shoes are new so face facts you either get that or nothing and if you don't like it go shop somewhere else!

It is unfortunate that your size was the one on display, but you can't seriously be expecting Dolcis shop or any other shop to buy products just for display. In any shoe shop at any time there must be hundreds of single feet on display. When you go to Top Shop or Next to buy some clothes, do they pop out the back and get you some new ones? I don't think so. It is a bit misleading to say they are used shoes.