Welcome Cottages www.welcomecottages.com

AVOID AT ALL COSTS. Disgusting company who are unprofessional, unethical and unreasonable. Once they have your money they do not care about the customer experience at all. They will not cancel your booking and won’t even make basic amendments even if made well in advance. Customer service is shocking and purposefully unhelpful. Wish I’d read these reviews before I was tricked out of £405!

Welcome Cottages do not reply to emails or answer the telephone. Consequently, if you have a problem you are stuck with it.

booking and monies taken immediately. From then on cant get hold of them . We had to contact owner directly for info eg key code .

no customer care whatsoever

Very good hosts , helpful and Very friendly , Very enjoyable stay, thank you

WELCOME COTTAGES ARE REFUSING REFUNDS AFTER CANCELLATION OF HOLIDAYS DUE TO CORONAVIRUS.

INSTEAD THEY ARE ISSUING VOUCHERS FOR MONEY OFF A FUTURE HOLIDAY EVEN IF YOU HAVE REQUESTED A REFUND.

*************PEOPLE AFFECTED BY THIS CANCELLATION ARE ENTITLED TO CASH REFUNDS. DO NOT PUT UP WITH THEIR RUBBISH.************

IF THEY CONTINUE TO REFUSE THEN REGISTER A CLAIM THROUGH SMALL CLAIMS. GOOGLE MONEYCLAIM ONLINE FOR FULL INFORMATION OR REQUEST ADVICE ON THIS SITE.

Mum paid a deposit of £25 for a holiday for my sister from Australia who was coming over to care for her whilst I was supposed to be on a break to Turkey with my partner for his 60th birthday. We cancelled today having booked in Feb for June. We were still outside the 70 days arrival at destination date but still they made up pay another £175 cancellation fee. Mum is 87 years old, this absolutely made her day. So if you do book, PLEASE PLEASE take note of the small print. If you need to cancel they can still take a 1/3 of the holiday price from you.

Disgusting company!

Fantastic location and open fire but that was about it. When we arrived is was very cold and damp and took about 24 hrs to warm and dry up. Very well equipped but very dated. Beds uncomfortable, kitchen pretty useless, shower hopeless, no hot water in property unless you put Emerson heater on. No vacuum or brush even to keep place a bit tidy and a general feeling of dirty. Carpet grim, bedding and towels very old.

I’ve booked with welcome cottages and was going there on family holiday then my wife been poorly with liver problems, so had to cancel holiday with the time limit and these took me to court over £67?and suppose to be a friendly considerate company? Don’t think so

The perfect doggy getaway lovely grounds to mooch about and rest after a tiring day walking on the coastal path or running on the many local beaches. Lovely touches in the cottage such as dog beds ,towel and dog tag. Not bad for the humans either cosy comfortable cottage in a very tranquil location. A good base for touring the local area. Very welcoming owners with ideas of what to do and see in the local area. A very enjoyable break in a very scenic area.

A very clean & well equipped property, nice touches included a welcome card from the owner with WIFI details etc, milk in the fridge with sugar & tea available plus a vase of fresh flowers on the dining table. Good enclosed back garden with a rear gate which was handy for bringing the dog back in after her swimming at Beadnell bay. This was our 3rd visit to the area & would try to book this property again for our next visit. Was there for 1 week from 25/05/2019.