Weight Watchers www.weightwatchers.co.uk

I attended Weight Watchers and got my goal weight. I decided to go it alone but had to return to Weight Watchers to reached my goal weight again. Weight Watchers and Gym helped me. It can help you too. Thanking you in advance.

I signed up on 1st august for 6 months. I wanted to be weighed every week. Sir far have only been weighed twice. The queens funeral cancelled one weigh in which I totally understand. Three weeks now have not been weighed. Meeting cancelled. Now today I received another email from leader. She will not be there for next two weeks. That will be 5 weeks without weighing. Where do you write complaints or when you want to cancel how do you do it

I have a serious issue regarding WW subscriptions,but they do not have a complaints procedure,they do not answer the phone or emails .looks as if all they care about is taking money from vunerable people and shutting down any valid complaints.

I have signed up for 3 months (1month free + 2 months) and regardless, they kept taking money out of my account for 3 more months! when I have called to cancel they have said they have renewed my subscription. when asking it they should not have contacted me before renewing my subscription I was told "they don't have to do that". so bloody people, once they have you bank details, keep taking your money regardless if you still want to carry on with the subscription or not !

I would have like to know this was going to be a ongoing contract so I knew I had to call and cancel whenever I was done with it!

and pretty much useless anyway as, unless you buy ready made meals or eat out there is no chance you can find the exact meal you have cooked in their list...

I have been with Weight Watchers on and off for years. 10 plus! I asked to cancel my subscription via email and they responded with some rubbish that i had been "randomly picked for one months free trial" I said thank you and fine but didnt use. They just started taking money out of my account again without my permission and wouldnt refund me and i have had to get my credit card company involved! I wont be joining them again! Customer service was unfriendly and argumentative! Not wasnt interested in helping me at all even though they would of mostly like got more money from me if they had refunded me and not treated me so badly!

Also the Ap never works for me! always drops off and always says it doesnt recognise my log in! It says it doesnt recognise my details but then sends them to my email (that i am entering as my log in!!) very frustrating! Again no one wanted to help me so ive given up and that why i tried to leave! Very cross they just started taking membership out again without my say so!

I like the principles of the WW system, but their customer service is appalling. I signed up for a six month period then found they were continuing to deduct monthly payments after the period had ended. It took me numerous attempts to get it stopped. Every time I contacted them, it felt like I was talking to a robot reading a prepared script.

BE VERY VERY WARY AND DO NOT JOIN WEIGHTWATCHERS THREE MONTH TRIAL ONLINE.

I SIGNED UP WITH MY NEIGHBOUR WHO FOUND OUT THERE WAS A CONTINUATION OF PAYMENTS AFTER THE TRIAL PERIOD AND STOPPED THEM BUT BECAUSE I'D PAID BY PAYPAL THIS DID NOT BECOME APPARENT TO ME FOR THREE MONTHS (DUE TO DEPRESSION FROM BEREAVEMENT). AFTER FINALLY MANAGING TO FIND A CONTACT NUMBER AT 13P PER MINUTE I WAS BASICALLY TOLD TOUGH LUCK AND THEY WOULDN'T BE REFUNDING ANYTHING EVEN THOUGH THEY COULD SEE I HADN'T ATTENDED ANY MEETINGS. I FIND THE STANCE THEY HAVE TAKEN EXTREMELY SHORT SIGHTED BECAUSE MY NEIGHBOUR AND MYSELF HAD CONSIDERED REJOINIG BUT WILL BE GOING TO SLIMMINGWORLD INSTEAD WHICH WE HAVE BEEN TOLD IS FAR SUPERIOR ANYWAY.

Signed up for 3 months, didn't realise they had automatically been taking out £12.95 for the last 4 months plus £38 initial fee. If you want a similar app for free use my fitness pal, much easier to understand.

Signed up for a three month subscription,I made sure there was no reoccurring charges. but low and behold after the three months was up they charge me. Stating all subscription renew automatically. Tried to cancel online but the website takes you around in circles not letting you cancel. you need to send an e-mail to cancel. Customer Service is terrible and not very helpful. Their website account setting is very difficult to navigate and not helpful with regards to cancelling your account. I find their accounting practices to be very misleading.

The New point system is ridiculous stupid.

This company took money off my card after 6 months without any notice or authorisation from me when I am entitled to a further 6 months with no charge BUT due to their continuous failure to update my attendance they prefer to bill me!!!

I have emailed area manager and their UK head office with no reply.

For such a large organisation the service is non existent - shoddy, inefficient and unprofessional!

No wonder there have no contact number in the UK !

Useless