Homecall Broadband

Can’t access websites to retrieve my emails ..what’s happening homecall?

Pipex Homecall broadband - has predominantly given slow connectionspeeds, often below 15kBytes/sec, in otherwords, 'rubbish'. Unsatisfactor customer service to resolve the problem. Downloads recently acquired a decent speed: 235kBytes/sec, but the anomaly of 'normal service' appears to be over. Currently downloading an iPlayer file at 17.8kBytes/sec with no other activity.

When I decided to switch back to BT, Homecall Broadband cancelled my account immediately, leaving me without any service at all. I have ben passed from one department to the next without getting my service restored. I was told at one point that I had not been a customer of theirs since Dec 2006! Can I claim back all the charges that I've paid them since then?!?!

I've been with Homecall Broadband for 3 years and have never had a problem. My broadband speed is around 7mbs which is what they promised. I get superb rates for unlimited overseas calls (2p per minute) for a surcharge of 2.69 per month. My phone and broadband bill is consisently less than half what my previous provider was charging me.

What are you all complaining about?

I have been with Homecall for around 18 months now, I download alot and am an avid online gamer (both pc and ps3) and have never had any connection issues. I cannot fault them at all.

I've been with homecall for 2 years, never been cut off, never been overcharged, broadband speeds are well in excess of 6meg. I personally can't fault them.

Broadband speed is good. Customer care service is terrible it should be called customer couldn't care. I have emailed them several times for a reminder of my password to access my account and cannot get any response at all.

I started another 12 month contract with a promise of a reduced fee package. Since then they have consistently overcharged me every month in my opinion. I have to phone them which usually takes a good 15mins (@5p a minute) to sort it out. I get told it will be credited on my next bill. My next bill arrives, not only has it not been credited I've been overcharged again! So I got my bills together highlighted all the overcharging etc and with a stern letter sent it to them. As far as I am aware I have not yet had a reply, this went on for ages, me again phoning (@5p a min) to find out what they were going to do.. I asked for copies of my bills and I can't seem to get them off the site because I can no longer open them as I could before? Therefore I do not recommend Homecall Broadband.

Having had £59.97 credit in April we were cut off both internet and phone 3 times being told we owe money having got a MAC code and left them in May we are still getting letters in August despite them taking £157 from our account in June (still no refund or answer from anyone as to why this happened.) asking for money.

The worst firm ever in my experience, now owned by Tiscali, not recommended.

Waiting for my contract to end so I can find someone else! Slow, slow, slow! I try to run a business from home and it's soooo slow it's depressing! Called to ask them why and get the usual silly questions every time. Have you turned your pc off and back on? Infuriating