Firefly www.fireflyuk.net

As a co - been with them for about 10 years & at 5 outlets - speed often determined by local infrastructure - so don't see how anyone can blame them & you get what you pay for - they are v cost effective . Any problems we've had (prob once a year!) were dealt with efficiently - couldn't ask any more for the price

I have just spoken to the most ill-mannered and ill-trained customer services representative I've ever encountered. Fireflyuk was once a good ISP. It never prided itself on being inexpensive, but it was friendly, helpful and efficient. Despite what it says on its now difficult to negotiate website, that is no longer the case - by a long way. Everything, it seems, is the customer's fault and I suspect this company's days are numbered if it carries on like this.

I have been with Firefly for about three years, having checked them out on the recommendation of a friend. Prior to that I was with Blueyonder (as was) on a cable network connection but I moved house and the new location was not cabled up.

I must say that the speed I achieve is poor (less than 3Mbps) but whether that is because of the BT line and the distance I am from the local exchange or anything to do with Firefly, I don't know. Equally, it could be because of my lousy wireless router and the fact that with three teenaged sons the old Internet connection gets a real bashing. So much of a bashing that, despite being on the most expensive bandwidth package that Firefly offered, I was frequently incurring excess usage charges.

Firefly noticed this and contacted me and suggested I move over to a business package that was more suitable to my household's usage patterns. Since then, no more excess usage charges and one happy customer.

I was pretty happy even before the changeover. The excess charges were justified and in compliance with the company's clearly stated usage policy, and they make it easy to track how much bandwidth you are using and when (working hours or off peak).

I've had the odd connection and technical problem and found the people on the Helpdesk to be co-operative, even when, on one occasion, I inadvertently uploaded on to Firefly'ss servers a web page with a very, very nasty virus on it (I am very careful with PC security but can't guarantee that my kids are as fastidious).

The poor connection speed is a downer and I am tempted to give another ISP a try for a year just to convince myself this is a BT problem, not a Firefly one, but it hardly seems fair on Firefly as they have been on the level with me.

Tracey

I can't understand the reviewers who complain about rudeness and sarcasm. I'm not the greatest from a technical understanding point of view, but I've always found Firefly's customer service people very helpful. I occasionally get a rather curt manner initially, but never rudeness. The service is generally very good and only very occasionally have I lost the connection - more often with email. I think their value for money is pretty good, especially as customer support is always there by phone during office hours and by email at other times (although that's obviously not much use if you've lost your connection!).

Been with Firefly for about 5 years now. I have always found them to be very helpful, though a bit curt - but I think thats just the Scottish manner for that area. They invest in new services and equiptment, speed is fairly consistant - bearing in mind ALL isps struggle to some extent with that. Yes their support is limited to offices hours, but help is usually on hand on the forum. I have noticed though though if you are rude to them, they will sometimes be a bit quick to be sarcastic back.

Would I recommend? Yes, I still would (and have) even after 5+ years. You want to speak to the MD then just ask, try that with BT, Talk Talk etc.

My connection very rarely drops and speed is consistant considering I'm in a rural area. A far far better option thatn most. Oh, as for throtteling, yes a couple of years back there was some trialling going on as they also moved pipe supplier, but whilst there is some, for the average usuer it is little or none existant.

woody

Been with Firefly for 5 years. Disappointing from beginning to end, and only stayed this long due to inertia. Should have moved so long ago. Their customer service is woeful - staff are rude and patronising, and seem to have the attitude customers are an inconvenient hindrance. Plus they are only open Monday-Friday 9am-5pm, which is useless for anyone out at work all day if you need to troubleshoot your home connection with them by phone. To cap it all when I moved to another ISP they didn't mention anything about charging me to disconnect from BT until after the other ISP had already connected me, and now they are threatening me with a recovery agent if I don't pay the alleged £27 immediately. Would have given zero stars if I could on this site. Avoid Firefly at all costs - cheaper, faster and better customer service available elsewhere!

As a company we have been a firefly customer for some years, and I have there customer service to be quick to respond and polite and helpful.

We largely have had excellent reliability. I would definately recommend them and have....

If I had just 1 moan it would be that through our own necessity and request we have a low speed requirement but get charged on a much higher band rate,

I agree with the people who said they were rude and appalling. I can't believe people like these exist in the world. I have never written a review for any shop before but I was so incensed by how rude they were and how sarcastic that I felt I must warn people.

They take your money and give you nothing. They have gone downhill over the last few years. Be warned as you pay for what you get. If I could give them minus points I would

appalling service from www.fireflyuk.net and extremely rude on telephone.