ICICI Bank

The service is just awful. They have hired a bunch of clerks, given them poor training and out them in customer service. Totally useless. Cannot help. The clerks will not allow you to talk to a manager.

My experience of ICICI in the UK has been very positive, and I recommend the bank to everyone.

I have lived and worked in several countries and had multiple different banks accounts over the years with major global banks (including HSBC, Citibank and Barclays), as well as smaller Asian banks (including Habib Bank AG Zurich in Dubai in the early 2000s), and can comfortably say ICICI delivers levels of customer service these other banks can only dream of.

In 2021 even the top private banks do not answer your telephone calls immediately (after one ring) as ICICI have done whenever I've contacted them. Also, the bank is still small enough in the UK to treat customers as human beings rather than numbers which makes the experience of dealing with them very pleasant and personable.

Indeed, my only suggestions for improvement would be to online banking as most other banks allow you to choose and set your own login name instead of having to use a customer reference number (which can be difficult to remember) - the bank could also improve the online customer experience by making pages more user-friendly and even the design more welcoming; and improving availability of transfer services since, in 2021, there really shouldn't be any need for 'cut-off' times for transfers or to wait until after the weekend for money to be credited when most other banks allow you to make and receive payments instantly, 24 hours a day.

Other than that, ICICI Bank UK are exceptional.

Hello

I wish to thank the staff member of London Branch ( One Thomas More Square) for being so helpful in completing my application when I visited the branch. My initial application which I submitted online failed. So I made an appointment to reapply at branch. The person I dealt with was extremely helpful in going through the process and made sure that my application for new account go through. I like to express my thanks to the person I dealt with for being so helpful.

Well done!

I have contacted customer care to know how much do I need to pay for this month cycle and customer care provided me wrong amount to be pay then next cycle I have been changed for late fee and service tax. so please do not relay on customer care and better to not use any ICICI credit card and any service. After complaining about the same they are saying we can not do anything​ we have to pay late fee charges

Need to wait for slots of time and no non sense and very bad customer dealing employee mostly water time watching here and there and talking each other and not aware of standing lines they just pass to time and don't work efficiently and effectively. Totally disappointed of such services

I made a worst choice by banking with ICICI. Their customer service is horrible. Internet banking website is a worst. I will never recommend this bank. They do all kind of changes which will block the minimum usage of banking site.

Worst Forex service is offered by ICICI bank and I would request no one to purchase Forex services from ICICI bank.

I purchased Euro currency notes which they mention to deliver within 48 hours and then I had to wait till the third working day only to hear someone calling stating that they don't have any currency notes and on top of it they wont send you any single Email or SMS about your transaction or status of your Forex ordered.

They told me that they will reverse credit my account with the money to my bank account (which unfortunately was ICICI) but they when I called customer care on this, they don't see any reverse transaction initiated as well. So buying FOREX from ICICI is a very bad idea.

My father died in June leaving my mother as the sole account holder of an ICICI HiSave account. She had never accessed the account online nor had any personal dealings with the bank. She's hard of hearing so asked me to help her in telephone conversations with ICICI.

They refused to discuss her account whilst I was present which made it impossible for her to communicate with them. They also said that as it was an online account they could not add me as a joint account holder. My mother wrote to them asking to close her account.

At that point they wrote back saying they would make an exception and be able to add me as a joint account holder. My mother declined their offer as the service thus far had been atrocious and reiterated her instruction to close her account.

They tried to telephone her to say they could not accept her written instruction. She could barely make out a word the poorly-spoken operator said. When I called back to ask them to repeat what they had said they insisted my mother had to close her account online - which is impossible as she has never accessed it. They have since refused to act on any of her emails as the registered email address for the account was my dead father's.

Both my mother and I have written and emailed to complain but one month on have received absolutely no response. At the end of next week we are taking the matter to the Financial Ombudsman and possibly the police.

I suggest you avoid this shoddy third-world bank.

Worst bank, opening an account is too difficult, manager don't even know how to talk to customers that to with a lady customer, very poor customer service.

I requested a transfer of US $ 599.80 from USA to Indian Bank in Chennai, India on Feb 11, 2016. This is a gift for a religious function to be held on Feb 18th for a 1 year old girl. The money never reached, although ICICI site indicated that the funds have been received on Feb 18th. I contacted by phone several times. I sent e-mails. For one e-mail I got an irrelevant e-mail addressed to some one else. The religious function is over. Finally the ICICI site says that the funds have been "transferred to the beneficiary bank on Feb 18th. Today is March 3. This is a lie. The people who manage ICICI with no moral virtues. I am switching to other companies like ZOOM who does the transfer in 4 hours, not in 21 days!