Co-Op Car Insurance

My experience with co op Insurance has been nothing short of a nightmare. From the onset of my insurance contract, the black box provided malfunctioned, and despite months of complaints and battles, I was left without a working replacement for six months. The level of customer service I received was utterly disgusting, and it was clear that competency was non-existent within the company.

Throughout my ordeal, none of my complaints were adequately addressed. Instead, I was met with dismissive responses such as being told to simply place the malfunctioning black box on my passenger seat or to consider switching to another insurance company altogether. Even when contacted by customer relations, I was rushed off the phone without any resolution to my concerns.

To add insult to injury, I was lied to multiple times, including receiving incorrect information in my customer complaint letter. Promises were made regarding the functionality of the black box, only to find out the next day that it was indeed broken and required reinstalling.

Despite paying a hefty £4000 for my insurance, I was told my complaint was being closed as they fronted the cost for multiple replacement cradles and black boxes due to continuous malfunctions, even though NONE of these were my fault. By not providing me a working black box they were violating the terms and conditions of their own contract and policy and therefore making me do so. This level of negligence is unacceptable, especially considering that the faults were not of my own making.

In conclusion, my entire experience with co op young drivers Insurance has been nothing short of a sham. Young drivers, in particular, should steer clear of this company to avoid being taken advantage of. The employee handling my complaints, has demonstrated gross incompetence throughout, leaving me utterly disgusted with the company's practices.

STAY AWAY DONT TOUCH THIS COMPANY YOU WILL REGET IT. I would give no star's if possible.

2 weeks ago today I had a terrible accident on Xmas eve on the M4 motorway. Today my pay out has been finalised. Considering we have has Xmas and new years to slow the process down, I am extremely happy with the outcome.

From start to finish co-op have been absolutely amazing, contact me back when they say they will,well and truly exceeded their pay out deadline, staff a caring and friendly. I will continue my policy with them for their great customer service alone. I would highly highly recommend this company.

I have always been with coop break down included staff are always very helpful and I recommend them and also they down mind you adding drivers to policy's my dad also got a good deal with coop as well when he insured his car.all staff are very helpful

Unable to pay or cancel services online. In todays day and age, this facility should be available. They insist everything is done by phone, talk too quickly and are inflexible. Absolute rubbish.

Wow why am not suprised with these reviews, the way i got treated today and the lack of support i got off these today was disgusting they cancelled my policy n told me i would have to pay another deposit to go back with them, no fault of my own they have treat me unfairly i am so angry with these today n advise anyone to not go with these, you couldnt pay me to go with these again staff are unless n not helpful at all!!!! Money grabbers thats what they are!!!

please do not have anything to do with this company called co op/eco insurance.cause all they want from you is more money and make your NCD disappear.They have so many unprofessional customer service adviser who are not ready to work waiting for you to tell them what to do.

Useless company

CO OP CONTRIBUTED TO TEENAGE SON HAVING A STROKE

I'm still too weak from our house fire and being homeless for so long to fully explain the terrible way Co op treated us, so I will just leave some facts:

After a non fault house fire Coop

- All admitted they have little to no knowledge of disability, so we were failed beyond comprehension

- They moved us between 13 Travelodges (different areas) in 3.5 mths because they refused to book accessible rooms in advance

- They completely ignored all medical evidence on both myself (power chair user, and son's health) leaving us at extreme risk throughout. The fear we felt was extreme.

- We were left on the pavement with no where to go

- They left me without vital medical equipment for 7 months which has impacted my health permanently. The pain I am in now daily as a result of this brings me to tears as it is unmanageable.

- We begged them for help as my father was dying and we were caring for him, and like every other area, they failed and provided what was needed AFTER he passed.

-We received a payout that still missed off lots of our items and still was incomplete in monetary value. Daily we still realise things just 'disappeared.'

- We had to do all the work instead of the loss adjusters - making documents 100's of pages to make it idiot proof - and still, they completely screwed it up. They passed us to lots of loss adjusters who asked the same questions over and over rather than just read the information they had, irrespective of how exhausting and upsetting this was to us.

- The ignorance around disability from this company is a DISGRACE... Throughout I explained what I needed, what their actions were doing to me and my input was ignored. Mistakes were made almost daily, and we were left trying to sort them out, only for the same mistakes to happen a few days later. I was grilled over and over to prove whether I bought equipment myself (even when I proved 20 page documents that I did, I was still grilled further). It was soul destroying.

- I am a power chair user and was put into rooms with no adaptations meaning I couldn't even go to the toilet - yet it was inferred I should have been grateful they helped at all.

- If we sat back and waited for them to 'act' we'd probably still be sat on a pavement now, and our claim no further on. We literally had to do everything. It was a full time job from 6 am -11 pm.

- My sons health needs were completely ignored (as were all my medical reports submitted also) showing his health was also rapidly declining.

- Coop offered us £2K for the errors made throughout. I cried when they offered this... it was an insult. They told me we could have it just as a gesture of goodwill and then advised us to go to the Ombudsmen. NO MONEY WAS EVER PAID OUT BY CO OP. We knew recovering from this would take years. Co op had no real grasp of the real harm they had caused to a family with disabilities which is proved below.

My teenage son could not cope with how little they valued us and belittled what they'd done to us. Just under 2 months later he went on to suffer a stroke. He hasn't slept properly since the fire and days before he was particularly upset and couldn't understand why we, as a completely innocent family, were treated in such a way, and with such a lack of compassion throughout, when we didn't even cause the fire. Yet we'd lost our home and everything in it. It was confirmed that his bleed on his brain was due to the immense stress he was under due to the poor management of the fire and what we were put through. As stated, Coop did not even acknowledge the medical reports that were sent to them warning them about the risks that this situation could do to him and the stress it would cause him.

I am covering 10% of the failings Co op did. I can't begin to express the trauma my family and I have and are still going through and we don't even know how to begin rebuilding our lives. The local council were who helped us and rehoused us in the end although we had to relocate and now face huge commuting costs. We lived for months with donated beds from a church and newspapers up at the windows as we had nothing to our names anymore. Co op knew and despite us begging to help, sending photo's showing them the conditions we were living in, especially due to our medical needs, they continued to leave us struggling.

This company is full of ill manners bunch of horrible staff who are only interested in getting your money this company as got that many bad reviews they need shutting down but wont while people keep buying their dodgey insurance policys stay away from this company pay that bit extra and stay safe

No communication , No support and no clue. They accepted liability that wasn't my fault ,lied to me when I phoned them in march and April and asked what was going on saying that the situation was pending yet i find out in a may that they paid £1200 in Feb to settle as the hire costs were going up. (the car and mine only had a scratch) This apparently was 50% but the other car was only valued at £900 so they clearly sent out no assessor and just accepted the other persons word who as far as i'm concerned commited a crime and got away with it because of the incompetence on part of COOP . DO NOT INSURE WITH COOP IF YOU NEED TO CLAIM OR A CLAIM IS MADE AGAINST YOU DEALING WITH THEM IS STRESSFUL