Marks and Spencer Home Insurance

Over the last two years M&S have increased my insurance from £300 to over £600... No claims at all. It is so disappointing that such a brand can happily sham an old woman living on her own. It's disgusting!

Swinton came to my rescue back at £300 lower excess, and so far first class service.

Absolutely disgusted with Marks + Spencer home ins. Been with for 10 + yrs. never claimed on expensive policy. Now find excess has doubled to £200. Claiming for loss of pendant when chain broke worth £495, so total claim is worth £300!

Put through to Alaa in Aviva who took details. Then phoned back by an agent at Hallmark. Told “ it is in my interest” to get a receipt (gift 3 years ago!) I have box and chain. I explained that I thought it ridiculous waist of time for £300. Explained that I go on holiday in 2 days. Son who bought it is working away. Outrageously ridiculous waste of time. Told I could refuse but that will affect claim and they will still want receipt at some point, so claim won’t proceed without it.

Now I have to find Jewellers phone number and waste their time too. For the sake of £300!!!

If this is what it’s like for £300 I hate to think what it would be like for a large claim. I will be looking for a new insurance company.

This site will only allow average rating or above. I would score 0

I had a leak from the back toilet pipe it had been leaking unbeknown to me. I contacted M&S my insurance in June we’re now September and no further forward. The damage is my whole bathroom and my lounge ceiling. They recommended a building company Sundridge Builders. A man came out In my option he did not look at the bathroom properly He just kept asking for my excess payment of £250. I didn’t feel comfortable giving it to him. I have called M&S Aviva numerous times. All I am getting daily is emails from sundridge builder giving me ultimatums of cancel my policy or accept £1700 (which will not be enough to cover the work needed in my home) or allow them to do it. The builders should NOT be harressing me in this way. A manager who just called me saying the same. Disgraceful appalling service.

Appalling customer service. 6 days after reporting claim no action has been taken. Left living in a house with disturbed asbestos, not that this seems to bother Marks and Spencer insurance staff. No contact from furniture assessors or asbestos removal company. Conflicting advice from various call centre staff. Advised that cost of emergency plumber to stop leak is not covered by policy.

1st year online was £180 2nd year on renewal £360 and this year they are asking £524 for renewal. I went online and was quoted by M&S insurance £240 for the exact same cover. What a rip off, have cancelled my policy and gone to Hastings Direct for £163 for better cover.

I have been with Marks & Spencer insurance for a number of years and never had a claim. I called them to advise my wife had inherited a ring so we needed insurance cover. Not only would they not cover it they cancelled our insurance and gave us 21 days to find another company. Best to avoid Marks & Spencer insurance.

When the house buildings insurance came up for renewal the price was surprisingly similar to the previous year so I was about to let it renew automatically until I read all the terms and conditions including CHANGES TO TERMS AND CONDITIONS

SOME CHANGES MADE THE POLICY USELESS as far as I am concerned so I phoned and cancelled the renewal and went elsewhere

DON'T TAKE ANYTHING FOR GRANTED ALWAYS READ THE TERMS OF AN AGREEMENT before renewal

When the house buildings insurance came up for renewal the price was surprisingly similar to the previous year so I was about to let it renew automatically until I read all the terms and conditions including CHANGES TO TERMS AND CONDITIONS

SOME CHANGES MADE THE POLICY USELESS as far as I am concerned so I phoned and cancelled the renewal and went elsewhere

DON'T TAKE ANYTHING FOR GRANTED ALWAYS READ THE TERMS OF AN AGREEMENT before renewal

I am currently trying to claim against my M&S home insurance. The policy says I can claim for 'track and trace' for water leaks. We know we have a water leak, but as we have concrete floors are unable to identify exactly where. M&S say I can only have 'track and trace' if the leak is visibly causing damage! If it was visible there would be no need to 'track and trace' Have emailed Mr Rose ... wonder if he will reply :(

Customer service and value (at least in year one) are consistent with the M&S brand - come renewal time, however, expect no better than anyone else as they hike up premiums.