Demon Broadband www.demon.net

Used to be ok, but now I would not recommend them to my enemy, service has degrated to being unusable, customer services dont want to know, and technical services are just useless - for example every time you ring they demand you go through the same basic checks - even as I was doing to 3 days ago and nothings changed - at least read the notes of the previous agent (assuming they left any) - since vodafone took over have just become rubbish...

After many years of using "Demon" for our business internet with free ISP addresses they have given us 30 days notice that this service is now coming to an end. If we wish to retain our email addresses, we have been instructed to renew with another company called "names.co" where we have been invited to pay for the privilege of what was previously a free service.

We have found a more competitive broadband provider who will give us the 3 free ISP addresses that we need so we will be serving our 30 days notice on Vodafone to stick their broadband service where the sun don't shine.

I have been a customer of Demon for years. Since December 2012, my broadband speed has dropped to less than 1.0Mb. YES, less than 1.0Mb. Not my installation at fault and not my computers. Demon No help. Get no reply to emails. Tried to phone to no avail.This is what happens when Vodafone take over a company. My advice do not go near Demon. I am so angry that they can be so indifferent to a longstanding customer.

I was a Demon customer for several years using Business Broadband but when I moved house they told me they couldn't support the package I'd been using so I asked them to release my domain name to me so I could move to a new Internet Service Provider. That was three months ago, nothing has happened, my website is down and despite pretty well daily calls, emails and weekly letters, Demon seem incapable of doing what any ISP is supposed to do, by law, when they cease providing internet service.

So far I've spent more time trying to solve this problem than doing anything else since I moved home. Demon are just terrible - I can't run my business without a website and they can't seem to understand even the simplest of processes. Stay away from them at all costs if you're a business broadband user!

Having been a loyal Demon ADSL customer for more years than I care to remember, I'm looking for another ISP. I get the super speed most of the day - except after 5:00pm and especially between 6:00pm and 8:00pm when their service just dies most days. After countless calls to their "Technical Support" (who seem to have less idea than me - which isn't saying much) they refuse to log a fault. Countless times I've been advised to reboot router, reboot PC, disconnect all other devices, change filters, upgrade router software, change router - all of which I've done - but they still deny the problem is with them or the line (BT). If the fault is with me then how comes it only happens at certain times? The bottom line is that they cannot cope with peak demand and will not admit it. My advice - steer clear of Demon.

account closed 5months they carried on taking payments until direct debit was canceled then asked why payments was stopped promtly told them they owed me money by phone was supposed to be being sorted then they sent invioce for further payment month later rang them about it they supossed to ring back never happened rang again suposed to ring back again so told them if not i get in touch with the ombudsman still no call back ....to be continued

I was a happy customer for over 10 years, then recently the speed dropped from 6mbps to less than 0.5kbps. The customer services system has gone to a stereo-typical foreign helpdesk outfit which has no technical skill and is not empowered to help in any way. After a week of trying to convince the operators that there is a real fault that won't clear by rebooting my PC or my router -- and also won't clear after waiting 72 hours -- I decided to leave. I followed their instruction (again via useless helpdesk), and I am still receiving invoices two months later.

All communication channels are funneled through their website, and all calls go to the useless customer services department (note: the individuals are polite, but they are not empowered to help).

Loyal customer of Demon for years and contacted them about unlimited broadband. Stuck with historical FUP agreement for Home 8000 Broadband. They offer business broadband only (but anyone can have it - you don't have to be a business) and they want more money, with no promise of faster speeds and to sign up to another 24 month contract when on a one month rolling contract to start with. Nothing is in the customers favour.

Their Customer Loyalty Teams speak over your telephone conversations and offer you nothing above what you get if you subscribe as a new customer. They waive the connection fee only. Big saving then?

I will mourn the loss of my email address but nothing else. They had fantastic customer services in 2007 but everything down hill from there I'm afraid. The Loyalty Team told me that broadband speeds of home 8000 users are throttled to death at the expense of business customers who get all the priority traffic.

I wouldn't touch these with a bargepole now. You have been warned and its a shame a once great company has nothing to offer its home broadband customers. They removed my posts from their forum - that's how much they don't want you to know about what they are really like and what happens on Customer Loyalty Team conversations.

Let's all understand that 'Vodafone' now owns (what's left of the company!).

I'm also one of those joining Demon in circa 1996 (tenner a month) and originally a 28.8k modem. Now it's that business package costing £27.60 including VAT - Bit of a joke to be honest however you get 24/7 technical support with it.

Now to make you all laugh I got a letter and phone call out of the blue that by Debit Card had expired ... like 9 months before and they'd not spotted it. They said I could pay 6 months at double rate with me questioning if they were sure this was correct to bring the account up to date. Six months passed and I'd forgotten to pay (back to normal rates) when after 15 days the connection was barred. When I questioned this it was because I never kept up the payments and then the bombshell of still being 6 months behind! So it's back on and when finished I'll be gone never to return! The 'loyalty department ' might as well be called 'we cannot wait to see the back of you'.

I have to start agreeing that these people are more a nightmare and hindrance rather that a glimpse of what they once were. They managed to change contracts, increase prices with 'small print' as excuses. No attitude of understanding or compromise. IMHO the quicker they 'vanish' the better for all the people over recent years that they've treated so badly.

How this ISP has more than one star I don't know. I'm writing this review on my phone's 3G network that should show how bad this company is. Firstly I don't have control I've my ISP as this is done through the landlord. Over the past months I've been limited to unusable speeds of Internet. They say we have gone over the limit despite recently switching to unlimited. Bad customer service and no status reports. No account to see usage which would be handy (or common sense). Nothing is transparent with this company and they seem helpless to help you. Want to switch badly. My friend who lives down the road has virgin optic broadband which is faster, cheaper snd actually works. Demon is not the cheapest option and we had talk talk a year ago which had no problems. Please avoid at all costs! Go with a more reputable and larger company that actually wants to keep customers happy. WORST ISP I HAVE ENCOUNTERED!