Legal & General Home Insurance www.legalandgeneral.com

Had a bathroom leak in our home that damaged our carpet that needed insurance coverage to repair.

The person that handled our claim responded to our claim quickly and answered any questions that we had and sorted our claim within a few weeks.

The money wasn’t a lot, however it helped significantly.

I didn't receive a renewal notice and tried to contact sales team, customer services and complaints about my renewal but after several attempts and hours on the phone and 100 emails nobody answers me.

Had a major house fire house is totally gutted by fire legal and general won't pay out a penny towards building or contents repairs or replacements dreadful company would not recommend to anyone avoid at all costs

A water leak accepted liability by the provider Severn Trent.A claim was submitted 3 months ago and claim still not resolved. 91 year old disabled lady without a kitchen or laundry facilities for 7 weeks. Now penny pinching and will not replace with new the water damaged kitchen units but wish to repair them. Three weeks of complaints but fail to talk or respond. Awful, incompetent and no concern for their customers

The claim line is none existent if you want to waste the rest of your life on the phone without getting a reply they are the perfect match

Worst customer service ever.Very hard to get in touch with them.They delay paying out on your claim as long as they can.

Can’t get through to anyone sat on the phone on hold for ages!!

Didn't set up my online account. Didn't send renewal info. Took me 2.5 hours to get it sorted. When I came to pay it couldn't pay online as they hadn't given me a reference number !!! Spent another 2 hours on phone - customer service wouldn't take the payment sent me off to pay online - with no reference number !!!! Takes on average 25 minutes to get them to answer phone. It took me 21 minutes to sort insurance out with another company from start to finish - My advice - don't waste your time with Legal and General.

I have been with Legal and General for the past 12 months for my home insurance didn't have any issues until it was time to renew.

I received several letters asking me to renew, as the price was quite reasonable I decided to go ahead. I previously paid upfront for my policy but decided this time to pay monthly with direct debit. I logged into my account and could only pay upfront, not a great website by not having this option. I then decided to call them to arrange this over the phone, I called on four different occasions and each time had to give up due to the wait on the phone. As this was becoming a bit of a joke and the fact my policy expiration date was fast approaching I decided to email the CEO office. A member of the executive team emailed to say they would ask someone to call me. This call took a while to materialise and even then the wrong person called me and I was cut off.

How this company manages to make a profit I don't know as they seem to make it extremely difficult for you to remain a customer. I ended up swapping to another insurance company at a better price and a very high customer rating.

I contacted Legal and General regarding damage to my living room ceiling caused an unprecedented level of rain during a bad storm. Bearing in mind the guys from home emergency confirmed the roof was in a good state of repair, and cleared leaf debris from the base of the chimney stack near to the flashing which was the reason for rainwater backing up and finding a way into the loft etc. We live in an area surrounded by hills and forestry so leaf debris is inevitable, therefore, we could not have foreseen the results of the storm damage, however, we had our claim declined and to add insult to injury, we were lied to regarding the severity of the storm and the condition of our roof. Thir report was pure fabrication. DO NOT WASTE YOUR MONEY WITH THESE PEOPLE.