HomeCall+ Home Emergency Insurance

I have just discovered One Call after usually keeping with the same insurance broker for convenience and ease.

I spoke with operator na6 who went into so much detail of the policy options and the savings to me made.

The call was lengthy and it is impossible to remember everything being explained to you. I felt confident after the discussion that I had purchased the best matched policy for my needs

I was suspicious of this outfit to start with then after reading the comments I was right they should be put out of Business & put in Jail. I have requested this outfit not send me

there ads but they continue to do so anyway.

I was suspicious of this outfit to start with then after reading the comments I was right they should be put out of Business & put in Jail. I have requested this outfit not send me

there ads but they continue to do so anyway.

Following the failure of HomeCall , who ceased trading shortly after I took out the emergency cover on four properties, I was contacted by a new sales team who said they were "Home365" and had obtained my details from the previous company. However, a complete assurance was given they had absolutely no connection with HomeCall and Home365 would deliver all their sales promises including "peace of mind and emergency situations resolved within a few hours". Naturally I did not want to become involved with another unreliable home emergency company and I did not take up the Home365 offer of another contract with them. Unfortunately, after numerous sales calls and repeated assurances of the Home365 total efficiency, I took out new home emergency policies for four properties. The subsequent after sales service was a complete shambles, far from efficient, with no call centre staff to speak to, only an answerphone service. The voice messages had no response so it was necessary to leave several more messages which again had no response. This went on for literally weeks and it appeared the company tactics were to ignore calls long enough to force the customer to pay another contractor to attend the site and restore the facilities for the residents. The Home365 policies also included an annual boiler inspection and the statutory landlords gas safety report. Despite repeated reminders, everything was delayed by Home365 until the existing safety reports had expired, forcing the customer to organise another engineer to carry out the inspection, at very short and considerable additional cost. Every time Home365 blamed the engineer for the failure. Do not consider taking out an emergency breakdown policy with Home365 and steer well clear of any other company which may emerge up from the same source.

I signed 5 properties up to this company, and the took my money on the day that I signed up with them.

I contacted them 2 months later as my landlords Gas Safety Inspections had still not been completed, it took me 3 weeks of leaving voicemails everyday to get a call back. When I eventually got a call back it was from an, I was confused and they explained to me that they had been passed my details from Home365 to arrange my gas safety's. Well it was nice to know that after all the voicemail's home365 finally did something about it. However it would have been nice for one of them to call me and say that they would be getting an engineer to contact me.

The boiler failed at one of my properties and I called home365 expecting to have to leave a voicemail, and guess what, this was the case. However at least on this occasion Home365 called me back to advise they were going to get an engineer to call me to see if there was something that could be done over the phone. Confused again as i though they would send the engineer out, but waited for the call. nearly 3 hours later, the engineer called and advised they had just received a job and been asked to send an engineer out, when i said i was waiting for someone to call to speak about the problem, they explained that they had advised home365 they would not do this, but would need to come out. The engineer arrived within 45 mins and advised that the heat exchanger would need to be replaced. Within 10 mins of them leaving the engineers office call and advised me that they needed the part and it would take 2-3 days to arrive, provided the insurance company authorized the works, they confirmed to me that the prices had been given.

The following day I contacted the engineer and they advised they had still not heard from the insurance company. I explained I would ring and chase. I spent all day chasing the insurance company and got no answer and no return call from my voicemail's. I chased again the following day and spoke to a kelly who advised that the price's had not been provided yet, so I spoke again with the engineer who gave me the time and date the email was sent with prices. I called back the insurance company and spoke with someone else who told me they had the prices and they were still making a decision, they could explain why this has taken 3 days, so I asked to speak to a manager and was told that I am the manager, but still couldn't get an answer, so gave up and put the phone down.

Five minutes later the engineer called and advised he had been given the go ahead and would be ordering the parts, and that this would take up to 3 days to arrive. Leaving me with out heating for 1 week because of how slow the insurance company were.

The engineer attended 3 days later and fixed the problem, I can not fault the engineer they were very help full and informative, keep me as updated as they could. I believe the delays have been with the insurance company never answering there phone and not dealing with the claims.

As it is I am currently trying to leave them and move to a new insurance company, however they seam very reluctant to refund me the remainder of my cover. I think a letter to the FSA may be in order.

I have a policy with these people and when ever your ring you always get an answer phone no matter what time of day you call and you arte lucky if you get a call back.

If they do call back and you miss the call you have to go all through leaving a message and wondering if you will call back.

there policy is not worth the paper it written on.

the engineers themself you can not fault and once they have the job they keep you updated all the way, its just getting the first call sorted that seems to be the problem.

They used to be Home Call + that went down and after looking at how bad there reviews are on line about them before it looks like the new company is the same.

HomeCall+ Home Emergency Insurance now re-branding as home365 - http://www.myhome365.co.uk

Took out a batch of policies with them as a prudent landlord - worst ever service - avoided any possible claim or send any call out if possible.

Trying to compare themselves with British Gas / Homeserve

If you have any emergency - this is not the company to rely on !

I would echo everything people have said - total waste of time, but one phone call to Groupon got me a refund from a rather resigned call centre chap who was not in the least bit surprised. Forget this rubbish deal, get your money back.

I purchased a boiler service through Groupon. Orginally tried to book via email as reccommended, but had no response. I eventually managed to book via telephone, but was told that I was going to have to wait a month until they were in my area. Was advised they would contact me the day before to inform me of the approximate time of the appointment. The day before the appointment they text to cancel - with no explanation. I have tried several times to call to rearrange with no answer and have been held on hold for over 20 minutes. They do not respond to voicemails either.

I have just contacted Groupon and they have issued a full refund without any questions asked.

Don't waste your time if you have one of these Groupons, get a refund.

Bought a boiler service through Groupon - it took 3 months of e-mailing and phone calls to arrange a date for the boiler service, and then having sat and waited in all day the engineer didn't show up. Trying to arrange a refund, but they don't answer phone calls or respond to e-mails so I'm not holding out much hope.