Tripp - www.tripp.co.uk

I purchased a Tripp hard case suitcase in December 2021 but because of Covid have only used it on three holidays. Each time the case has only carried less than the minimum baggage weight of 23kgs. As such I am disgusted that after only my third ever holiday using my suitcase, which was by far the most I have ever spent on a case, that two of the four wheels have caved in, with the surrounding area cracked and split! Tripp is supposed to be a good quality company and have a guarantee in their luggage so I am fuming that after spending so much money that this has happened! With two wheels caved in pushing it is now very difficult! I am due to go on holiday again in just two days time so this is how I noticed. I may as well have purchased some cheap supermarket brand! Not impressed!

They will easily deliver a suitcase of the wrong size and they are not ashamed to consider it the right one. They also attach paper with the right size to try to make a person a complete idiot. Never buy anything there again. I doubt that the reviews they have on their site under it are trustworthy draw from other sources as well. Did you receive a suitcase of the correct parameters as stated in the product notes? I experienced the inconvenience of delivering the same suitcase of the wrong size to me, and using a document of courage to pretend it was the right one, as if they didn't realize it was utter nonsense when the difference was so noticeable. Unfortunately, it was taken over for me by someone else who did not know what it was, but the absolute dilettantism and the fact that one has to deal with such nonsense just before an important business trip is simply appalling. as if they couldn't check it properly when he knew what the suitcase was supposed to look like, what dimensions it represented.

They are the company's true asset, and their tireless efforts should be respected.

We bought 2 cabin sized suitcases. These are of good quality and we are very pleased with them. However, on their second outing, someone tried to break into one case and we were left with a suitcase with no zip pull or way of securing it. Other than that, the case was fine. Tripp kindly located new zip pulls and posted them to us (at no cost to us), which has saved us buying a new case. I completely recommend this company.

bought cabin bag from Debenhams in may used once for break

went to use again handle fell apart

1 bought Absolute lite II, large case then bought the other 2 for the set Med and Cabin.

Have used the large several times no issues. First time I used the med case the 1 set of wheels came off in transit through airport .....

I contacted Tripp, they were apologetic and offered a replacement - excellent.

As I'm out of the country Ill have to arrange it when I'm back home. But so far they have been very positive with their replies and assistance.

Bought suitcases because of dislike of Zips.

Nice and light and sturdy too.

An avid traveller by desire and necessity, my Tripp case has been used a lot. However, not all roads and paths are as well-designed as the cases. After several years of intensive use, one of the back the wheels completely wore down. This rendered the case fairly unusable.

I was loathe to throw it away, not only because it is an excellent case,but also because of the waste and all that plastic. I therefore contacted Tripp and asked if it was possible to fix. Without issue, following some photos of the broken wheel, they sent me a new wheel without charge. It was easy to unzip the lining and screw in the new one. The service was also excellent and very friendly.

It's just a shame they don't advertise this service first before offering a new case! Much better for the environment.

Excellent luggage for traveling. I bought it at the airport terminal 3 years ago and continue to use and nowtimes.

Excellent customer service and warranty. I got straight through on the phone. Very helpful. The 5 year guarantee for The Holiday model is genuine.

My replacement and collection of the faulty case was completed within 5 days of contacting Tripp customer services.

Only the TSA lock had become faulty, the actual case had lasted well. These large cases give a genuine large storage inside and are made of a very tough hard material so I wanted to stick with Tripp.

Bought 2 of these from Debenhams in Oxford Street, and they look nice - streamlined design. Handle fell apart on 2nd usage and looking the the remaining part of the handle fitting, it kind of chips away as you touch it - like chalk. Looks like the rubber mix must have been too soft!

Live overseas so cannot easily return but will try to tackle them when I go back this Christmas.

Disappointing as they look nice and cost enough!