Onspeed

Well I tried it and it worked, but it did not feel that much quicker and it degraded pictures badly I was using it more as a VPN to get at UK only pages and I found another better option for that and so stopped using it. A week or so ago I was billed another 24.99 without any pre-notification. I complained and they wrote back (fairly promptly it has to be said) saying that that was in the T&C which I had signed up for.

In addition to that they do insist on calling me Sir/Madam in their correspondence even though they know who I am. A little point I know but indicative of their approach to customer services.

I have been an OnSpeed user for the past few years, in the early days the performance benefit was massive and sometimes I would see a 10 X performance increase.

Over the years the performance has degraded to the point where the service is comparable with normal internet speeds.

However over the past month the performance seems to be back to what it used to be, if not faster!!

I am now a very happy OnSpeed user again!

Only thing it does is degrade your image quality with a very slight increase in speed. certainly not worth the hassle or money. There is no free trial so you have to pay the £24.99 up front and then try and get a refund if you dont like it.

Postscript to my review [Guest Review] of 29th May:

I'm happy to say Onspeed finally refunded my money!

Onspeed advertise that it's not an ongoing commitment: LIES in the small print they allow themselves to take another £24.99 from your account a year later. The did this to me...I went overdrawn and got £22 bank charges.

I still havn't got back the 24.99 from them a month later. The product itself is good if you use mobile connections all the time. If planning to buy be aware of the weasel words in the small print.

I'm on a dial-up, can't get broadband, and bought Onspeed product hoping for some improvement but there was none--in fact it made things worse. So I removed it from my system and applied for a refund. This was a week after my purchase. The refund was approved weeks ago but it has never materialised--and I have now given up hope of ever seeing my money again. In fact I don't think they ever had any intention of retruning my money. The so-called 'customer services' has been extremely unhelpful and won't say what is going on. I would advise anybody thinking of dealing with Onspeed to avoid them like the plague. Their product is a rip-off--whatever lies they tell in their advertising blurb--and they have no morality when it comes to money matters.

I have been using Onspeed for a few years now with my dial up connection. Generally I have been pleased with it apart from the Customer Service - or Non Customer Service. I have been trying to get a problem sorted out now for 2 months - but they just don't seem interested. I wouldn't recommend them because of that.

Onspeed in my opinion have been a bit unhelpful about how their system works but I think what it is doing is routing the users requests for web pages through their servers that then use their proprietary compression scheme to pack the data down before sending it to the user where a piece of Onspeed software unpacks it and sends it the browser. Because the files are compressed the data comes down quicker and if your using it on a mobile you get a smaller bill because you've transferred less data?

All this would be a great idea if there was sufficient capacity and speed in the Onspeed servers to make the whole exercise worthwhile but there isn't yet in my opinion.

On a good day for me their is an increase in speed of maybe 30-50%!

As another reviewer pointed out, it is probably heavily oversubscribed and as far as I am aware Onspeed have not invested any profit that they have made back into providing the capacity that their subscribers are paying for in my opinion?

I do not recommend Onspeed Broadband.

It was more trouble than what it was worth in my opinion I don't recommend Onspeed Broadband.

Works fine with dial-up on some web pages only

When it goes wrong you can spend ages trying to get it sorted out

The trouble is any file you wish to download which is already compressed into a zip file or a RAR archive will not be any quicker because its already compressed, it only has the potential for web browsing onb only then if they can cope with volume, don't recommend Onspeed broadband due to this.