Swiftcover Car Insurance Reviews - swiftcover.com

Made a claim for small car park accident in October no communication from Swift cover after endless emails & phone calls chasing. Swift cover say knew nothing of the claim submitted yet in October they sent me to a accident repair garage to get a quote which the garage submitted straight away and we are still awaiting swift cover to approve or acknowledge all the chasing of the quote from their approved garage. Worst customer service ever!!! Ok till you need to make a claim then they disappear. First claim in over 23 years.. Been loyal to Swiftcover for years but wont stay now...

Swiftcover Home Insurance& Legal Cover, refuse to provide accessible communication for visually impaired service users or the two solicitors they recommended, both the solicitors refused to record the issues accurately,leaving a vulnerable women, with her neighbours Pitbull, damaging the dividing fence,dedicating, over hanging drainpipe causing flooding asbestos garage,terrifying her and her cats and being assaulted by the neighbour and his friend both hitting her in the face, when asking them to come out if her garden, when she is already seriously unwell and awaiting to see if she now has cancer.

Despite liaising with the team by email DAILY and providing progress reports in regard to information they requested, the company denied receiving these emails ( even though there are email responses confirming receipt!)

They would not wait a further 24 hours for me to submit the information they needed. This resulted in me having no car insurance and then Having to wait for a refund

Worst customer service department I’ve ever spoken to, no empathy, no flexibility and no compassion at all. I’d rather pay for a more expensive premium than insure with This company again. AVOID AVOID AVOID

Several years ago I had a crash. Whilst I received most of the payment I was owed, my no claims bonus was never paid despite the accident not being my fault. Every now and then I email them but get no reply.

Shortly after I had the accident, I made the mistake of ringing for an update on the claim. The person to whom I spoke was extremely patronising and spent a very long period explaining various details of why the claim was taking so long. It was a while before I realised that he was just poking fun at me.

I could not possibly recommend this company.

I arranged Car insurance with Swift cover, and money was taken out of my accound on 14/6/21 The insurance was arranged on line, and I received no document or information on line, no Policy number.

A small taxt message was left on my mobile.

As I didn't get any information, I arranged car insurance with AA on 15/6.

On 21/6 I was told by Customer Service that they haven't done anything wrong as they sent me an email and it minght have gone in the Junk folder, that wasn't the case.

I am promised the refund for the Policy.

I would say, please stay away from Swift Cover.

SENT FILLM FROM MY DASH CAM , HOW OTHER DRIVER HIT ME BUT THEY WOULD NOT CLAIM AGAINST THE OTHER DRIVER, AT FIRST THEY SAID COULD NOT OPEN FILM THEN I SENT CD AND DID NOT ANSWER EVEN I SENT EMAILS AND PHONE CALLS. NO ANSWER. THAN THEY CLOSED MY CASE AFTER TWO MONTHS , WITH OUT HAVING MY CAR REPAIRED WHAT A JOKE

I made a claim almost 3 weeks ago and still awaiting for Swift cover to give the garage the go ahead to start the repairs on my car. They have provided no courtesy car and given no feedback on the current status of my claim. I spent most of the morning trying to speak to someone in the claims department and after 3 different calls due to being cut off whilst in a queue and a total of 60 minutes of my time and money I still did not get to speak to anyone. There is nothing Swift about Swift cover don't bother with them they are rubbish !!!!!!!

Been with this oompany for nearly a year, they were by far the cheapest quote I had and refunded me some premium when my non fault claim was settled with a previous insurance company. I called them to confirm quote and was pleasantly surprised by customer service person informing me other ways to reduce my quote and to do everything online as a phone call to change details would costs me money. They gave me a refund when I installed a Dashcam in my vehicle bringing my insurance premium down and changing to a new vehicle was easily done online without having to pay "admin fees" as some other companies charge.

I appreciate some have had poor service but I prefer a company that wont pay extortionate costs, thus keeping the rest of us with affordable insurance.

Lets see. On hold on their cliams line for over an hour each call (maximum on hold 2hrs 47 min). They do not answer email correspondence except for auto response mail. They do not return phone calls if you leave a message with their outside hours claims handling phone message taking people. Utterly deflating experience.

Don't use this company if you need to contact them after a claim forget it ,I've tried for 7 days to contact them by phone and e mail I'm now going to send them a letter poor poor service