Jean Patrique Pans

Got set of these pans and knives cos advertised in what I thought to be a reputable magazine. Knives rusted in no time. Handles on pans have zero insulation from what I can see. I wouldn't even give them away to someone.

I purchased the 5 piece red ceramic frying pan set through wowcher! Thought this was too good to be try and it is! They look good but are dreadful. Mine are completely ruined by normal cooking and everything sticks and burns! They are now unusable after a few months!!! Do not buy!

Placed an order and redeemed on Wowcher on 27 Nov 2015 for the 5 pc ceramic pan set paid £17.99 and paid an additional £24.98 with delivery on the jean patrique website for the knife set. Never received the delivery.

Do not ever buy from this company. they are a total SHAM

16 Feb

Good Morning

Thank you for your email

After checking your order on our system, I can confirm your order was despatched on 15th February with the carrier

Please allow up to 7 working days for delivery

If you order is not with you within this item please contact us and we will further investigate the whereabouts of your order.

Please accept our apologies for any inconvenience caused

Regards

25 Feb

Hi

I have been following up on this order since January. It is really frustrating that week after week I have to keep following up on this delivery.

I have still not received it.The order for the 5 piece pan set and knife set was placed on 27th November 15. I just don't understand why you are not able to deliver.

I will have report this to the authorities.

I ordered battery salt and pepper milks ams a battery can opener. They sent me plastic pill boxes.I complained on the phone 3 times asking for them to semd what I ordered. They REFUSED until they received back the plastic pill boxes. Which they at first said they wouldnot pay for postage! Eventually they agreed to refund postage..This was said in email. It has taken a month to get the money back I paid for the salt/pepper mils..but still I am out of pocket for 4.99 for recorded delivery to send back items I did not order. Today I have again demanded my money..And said I would go to trading standards. I am very upset and would urge anyone not go near this company.

I have sent you an e mail of yet another dissattisfied customer,you should be reported to the office of fair trading I have also stated that I will if nessary report this to the TV and BROAD STREET MEDIA, customer dissatisfaction on your web site will also be included, your immediate action on these and other matters of customers comments of the above all of to be sent as evidence of your un professional incompedence

Ordered 2 sets of knives and a knife block, after two months, twenty emails and two subsequent telephone calls they have arrived !!! At the same time I ordered salt and pepper grinders, they never arrived and when I checked my bank statement the money had been returned to my account, nothing was ever mentioned to me, email, telephone, nothing !!! I really think that this company needs to get its act together, customer service by email is non existent, by telephone they are pretty good but I for one will never use them again. They really should try to keep the client satisfied !!!

Received a second set of pans as first was faulty, I asked for a refund. Still waiting for a refund, including my return postage for the first pans. The ceramic pans, were collected by a courier (theirs), nearly 2 weeks ago, and there's no tracking available after 11th Feb! I have emailed their customer service several times over the last 2 months, and I sometimes get a reply a few days later. The response from them was rather rude "We will advise you once the pans are back" Will email again later and give them 7 days to send refund in full.

Complete and utter tat - unusable would not assemble. Cheap and shoddy. It cost me £4.99 to receive this rubbish and will cost as much again to return items.

My advice is do not purchase from this amateur company

I ordered the 3pc oriental knife set - arrive within 72 hours really good quality for great price

purchased set of saucepans in september when they arrived one handle was missing informed sender of problem. handle arrived after two weeks but no fittings.contacted them on numerous occasions to no avail.it would be no problem getting a screw but the spacer is a different problem.it is now december 5th and still nothing.purchased this product through wowcher. i wonder if they know the way this rubbish company operates.(personally i think they operate from a garden shed).