Brunel Franklin www.brunelfranklin.com

At 50 years old you could almost assume unless you had been living in a field that one would most definately have been mis sold ppi? Brunel franklin contacted me and i thought yeah ok why not! I was made aware of their charges but dis not have time or energy to battle it myself! Very nice staff to begin with but then they would be nice hey! Now after a week i recieved quite a few letters well 11 in fact all stating they had found me ppi abd these were named on each letter in total i had 16 mis sold ppi claims! Excited i waited patiently and after pho e calls and emails received ppi for one of the above claims and one only all of which was paid i think £2500 and then a further payment for the same bank as before but came via a cheque to me and was £400 less than expected however BF demanded their full share even though it was more than i had received? I then had a barrage of rude quite frankly threatening calls from staff and i told them they couldnt bully me! Howver they persisted and i developed severe stress related illnesses and was off work due to Brunel Franklin this was 18 months ago all for them to get there £600 and me to have nothing but stress! Last night i had baliffs fro andrew wilson arrive for the third time to remove goods but honestly there was nothing worth taking however the bill now is £2500 ironically the same amount of PPI i actually received and i never heard about the other 15 claims ever again, i dont believe they were real at all! I have a very stressful job helping young people who have been traumatised by life events and now i am not able to as too upset and i no longer sleep an entire night and wake fighting the same battles that made me so tiered the night before i am 52 and until all this was happy, never stressed and helped others daily, basically a nice person victimised and drained by brunel franklins stories and bullying tactics si carry in sending the bigger boys out to a single aging womans home at night cos they are a couple of lovely lads and are never rude however they have a job to do but you will not get a damn penny out of me so do your worst! Oh hang on you have done that already!

I put my trust in Brunel Franklin to search out any mis-sold PPI, I thought they would do a great job.

They only time they take any real interest in when you owe them money. I had a daily phone call before I had even received a cheque from being mis-sold PPI! You lose 40% of any money you get in a combination of fees and VAT. Brunel Franklin do make this clear at the outset. You pay your money etc..

If I knew then what I know now I would not use them but send out my own forms using the Money Saving Experts free claims toolkit.

They will only chase very simple "banged on" claims. You have to give them all the details you could put on the claim yourself and pay them £000's in fees (over £2,000 so far and counting; for a few hours work this ain't bad is it!). Do not be deceived they offer no advice on how to claim. YOU have to do all the running around so they simply fill in the forms for you.

You are NOT allowed to speak directly with the claims handlers but have to go through "customer service" agents in a call centre. They read what they have on their screen and are next to useless. They speak to you like a piece of dirt. Every time I speak to them I am converted from an easy going, laid back individual to a snarling, angry, stressed out monster. The call centre staff are clueless. I don't know what the claims team is like as you are never allowed to speak to them!

With hindsight I would not use these people again and have reached the conclusion that they are rank amateurs trying to put on a professional front. The marketing team are doing an excellent job selling their services but the reality is much much different.

So what has prompted me to write this review. Another phone call from a snooty, patronising and rude person from Brunel Franklin who spoke to me like dirt, although this isn't the first time I have had cause to complain this was the last straw. AVOID AVOID AVOID!!

Would not recommend do not listen are mercenary ppi scroungers

Well I worked at Brunel Franklin for about a month and what can I say? Dissapointed is probably about the best word. I had high hopes when I joined and it seemed to have a really nice and friendly atmosphere. However, like a lot of things, what seems nice on the outside can have a not so nice inside. The training was extremely poor but worse than that was the management offer you little support and extremely negative so much so that I had to have time off for stress and in that time I had nobody call to see if I was okay even though they knew the reasons why! Could be a very good company if a few changes were made.

Avoid like the plague not only is 40% extaution they will posture you constantly. Yes I had money back but after believing the money had gone through them by the way it was paid plus the lack of written communication I was spokenot too like a pice of dirt I am busy I work full time and have a 2 year old in don't answer all the phone calls I recieve as my son comes first but to speak to me like I am thick and incompetent you will recieve your money in installments or not at all now. Don't bother trying to bully me it won't work

Please keep away from these nasty people. I was pestered to death by them, they are the biggest bullies you will ever come across. They are beyond greedy.  Please whatever you do, if they contact you......run

I registered two PPI complaints with this company two years ago.it has been a catalogue of disasters with list forms,constant phone calls,forms with manager-10 weeks at some point. Was now told today that one of the firms they were complaining against they now no longer even tried to claim back money from as they were too hard! Two years later I have been told that I could always get another company to try. Absolutely furious- do not use this company. My complaint has now been passed to customer services and I should hear within eight weeks! I guess their complaints dept is very busy.

Please stop calling me.. I do not have POP, I was not mis-sold a mortgage

Stop now

Pushy calls all the time throughout the day even though I have told them that I do work and the best time is to get me in the evening. All the time ringing and I have had to speak to my bank to sort things out why should I have to pay them 40% of the work that they do not do. Staff are Pushy and don't listen the whole thing feels like a scheme so have done it myself now where I have won back nearly £4K, which I haven't had to pay them. I recommend that you do it yourself and don't go through this company stay well away!!!!

After ignoring many calls from BF I called them back to shut them up.

After a very argumentative call with their end not listening to me (I cleared my PPI mess years ago directly through the FSA) I told them to contact me no more.

Time will tell!