MyPlanet - www.myplanetuk.com

I know just how you feel, when did you have your panels installed? If you paid using finance who did you use and what did the company tell you to persuade you into installing the panels? You can take your complaint further if you used finance, I know only too well, the consequences of believing every thing during the reps visit only to find that you have been lied to and it been nowhere near the true figures and two years down the line, to discover the truth. One of the companies mentioned on this site have tried to remove my review twice, I note they don't dispute, everything I have written about my experience and their incompetence caused by the people they employed but was they were willing to dispute a link between the two companies. but because I have proof showing that the companies must have possible links because I sent an email to one and received a reply from the other company. I would definitely urged all customers to let other people using this site of their experience. I know a large number of us were mislead into buying panels under false assumptions regarding performance, we are now discovering this is a grey area to prove. The more people who writes a review of their experience, at the hands of these dodgy companies, like these, can only be a good thing. I note they are good solar panel installers out there but unfortunately for us, we didn't go with them but instead but our trust in companies who despite industry endorsements and numerous consumer codes are now, badly let down, with no where to turn.

I know just how you feel, when did you have your panels installed? If you paid using finance who did you use and what did the company tell you to persuade you into installing the panels? You can take your complaint further if you used finance, I know only too well, the consequences of believing every thing during the reps visit only to find that you have been lied to and it been nowhere near the true figures and two years down the line, to discover the truth. One of the companies mentioned on this site have tried to remove my review twice, I note they don't dispute, everything I have written about my experience and their incompetence caused by the people they employed but was they were willing to dispute a link between the two companies. but because I have proof showing that the companies must have possible links because I sent an email to one and received a reply from the other company. I would definitely urged all customers to let other people using this site of their experience. I know a large number of us were mislead into buying panels under false assumptions regarding performance, we are now discovering this is a grey area to prove. The more people who writes a review of their experience, at the hands of these dodgy companies, like these, can only be a good thing. I note they are good solar panel installers out there but unfortunately for us, we didn't go with them but instead but our trust in companies who despite industry endorsements and numerous consumer codes are now, badly let down, with no where to turn.

I too have just found out I've been mis sold my product too.

This company I now based in Bromborough main phone number is 01515562860 the main boss is a man called a mark brow who's number is 07799011859 hope this helps full address can be provided

This company is now based in Bromborough not Chester as they say main number is 01515562860 the manager is a man called Mar brown 07799011859 hope this helps

My Planet has now become Our planet !!

Hi I am in a very similar position especially as the warranty via insurance company has now gone bust. Do you have any. Contact numbers please.

Dear Tweeterooa`s. That is incorrect as you well know. My Planet is in liquidation, appointed liquidators are Doyle Davies Ltd. My Planet company number 06636963. I recently contacted My Planet to arrange for a repair of my system but found out it is in liquidation. A five minute internet search reveals `Our Planet` have the same accounting office. And the Director Mr Mark Bonaficio also appears on the companies house records for both companies.

My gripe is that My Planet have folded stating that the FIT tariff cut is to blame, and yet a similar named company with the same logo, including the same directors and at an accounting office used by both companies now trades. It is my opinion that this is no coincidence. Also a very underhand tactic to ditch 1000`s of customers including myself who worked hard to purchase a solar PV system that we can no longer have serviced or make call outs under warranty.

A simple question, will happen once Our planet have their fill of solar work, will they go into liquidation also ?

This is a nonsense review. A simple check on companies house shows the company still trades. They appear to have simply grown/expanded.

Amazing how a company can decide to stop selling solar one day, open the next as another (but the same) company and just carry on without consideration to all the people out there that have got goods that might pack up and have no one to turn to. I think Our Planet solar w.w.w.Ourplanetuk.com should be forced to repair and up keep the installations of My planet given its the same people!

Amazing how a company can decide to stop selling solar one day, open the next as another (but the same) company and just carry on without consideration to all the people out there that have got goods that might pack up and have no one to turn to. I think Our Planet solar w.w.w.Ourplanetuk.com should be forced to repair and up keep the installations of My planet given its the same people!

Sorry I haven't replied to your comment earlier and I am disgusted how you were treated by My Planet, unfortunately they have no moral compass at all and were only interested in making money regardless of anything else. I know that you have complained to Trading Standards and your MP but have you tried putting a complaint in to Hies. The way you were ignored because of the affects of your stroke is diabolical and your husband being railroaded into the sale by the rep, the solar panels should have never been sold to you if you both didn't agree to the sale. It is worth getting in contact with them, just to see if they can do something in regards to your situation you were put in.

I am really sorry for not replying sooner but didn't realise I had any comments left on my review. My original review is Total Nightmare on the top of this page, which gives more of an insight to what we have gone through with My Planet since having the installation in 2014. I have now been fighting this first with the company and then with the different organisations who endorsed them, I have put in complaints to all of them and apart from Hies offering to mediate between us, this was as far as they prepared to go, which went on until they ceased trading. In regards to the mis-selling of the panels, I know what I was told by My Planet and I know they were many others that were told that the FIT payments would cover the loan payments, they were even brought before the RECC in September 2014 for breaking the consumer code, this wasn't made public at the time that I had my panels fitted. I have been told that I can't prove the panels were mis-sold because they wasn't anything written down by them and this is classed has only verbal, there is no proof this was what we were told by them Hies said there was nothing further they could do. I ended up going to the Financial Ombudsman because I had used finance to pay for the panels and they advised me that I could put in a complaint through the Finance company which I have done, it has taken a year but the finance company has agreed to reduce the loan by 25% and in my case cover the costs of the damage caused by them. In regards to the insurance policy I have spoken to Hies today because I wanted to put a complaint in about all the companies who endorsed My Planet and continued to endorse them even though they were aware of how they were treating their customers and leaving a trail of devastation behind them. I was told I could put a complaint to Trading Standards, which I intend to do, he did mention that the guarantee would still cover if the equipment wasn't working, even though the insurance company had gone into liquidation. If you want to contact me directly,I am quite happy for you to get in contact with the Review Centre to get my personal email from them.

Hi, Just found this site and I am really angry and frustrated . We signed up for 12 panels at £10,000 in October 2014 and feel we have been missold this product also. I had phoned to complain about the output and someone came and checked and said everything was working fine and we should be getting a good return from the FIT payments and savings on the electicity bills but we still haven't noticed any savings We were told the system would pay for its self.and took out finance arranged by My Plane for 10 years assuming wrongly the £129 a month payments would be covered by the savings we would be making, this wasn't so. I have cleared this debt out of my savings as the interest rates were so high for the next 10 years. We will never recoup the £10,000 on so called savings over the prerdicted 25 years, I shall be 95 and my partner 99 yrs by then should we still be living! .. I do believe we were taken advantage of due to our age, ingorance as to how the solar panels work. given so many scribbled figures and after 2hours were convinces we were doing a good thing .not only for us but for the environment.!! but can we do anything now?

We have the same complaints as yourself, promised a return from salesman of £268.00 every 3 months. Had a loan from Tesco bank £97.00 per month over 10 years. This year our FIT Has produced just £250.00. They have now gone, aswell as the insurance company endorsed by Nick Ross from crimewatch. Interesting to know if he knows they are using him as a selling point. If you have any idea of what we could do which isn't going to cost us anymore money we would be interested in hearing from you.

We have the same complaints as yourself, promised a return from salesman of £268.00 every 3 months. Had a loan from Tesco bank £97.00 per month over 10 years. This year our FIT Has produced just £250.00. They have now gone, aswell as the insurance company endorsed by Nick Ross from crimewatch. Interesting to know if he knows they are using him as a selling point. If you have any idea of what we could do which isn't going to cost us anymore money we would be interested in hearing from you my email is [email protected]

5562860 0151 this there main number to office they say is in Chester actualy in riverside bussiness park 1st floor hilsbough building hope this helps

This company now in Bromborough not Chester like they state adress and phone numbers can be giving pn request

Sorry to tell you not anymore you haven't the insurance company Enterprise went into liquidation on Octobert the 26th ! you should have heard by now .

The insurance company which My Planet suggested to us a few years ago has just gone into liquidation, so check yours out. We got cold feet about My Planet so thank fully we did not proceed. We thought their estimates were unrealistic.

I've got solar panels from my planet , but I've got a 10 year insurance guarantee with HIES if the company ceases to trade.