International Paintball Group - www.ipgvip.com

I was really shocked at the absence of covid compliant measures at IPG Painballing in Cobham in October 2020. The booking staff were friendly and informative and advised that our party of 9 would be separated between games. Not ideal but understandable. However, we were not separated and in fact were back to back with many other players under the shelters during breaks and before and after the games started. There was no checking of temperatures as participants entered the location and no mention of distancing at all during the time we were there. We wanted to participate as we had originally booked this event for earlier in the year and I am all for supporting company's and keeping people at work. But... actually this was not good.

In addition to that staff shouted a lot at participants including some children. Completely unnecessary in most cases. Many staff were not at all friendly and totally lacked the enthusiasm required to make this a fun activity.

Also, it is so expensive. Participants are captives once inside. No paint balls no games. No indication was given, despite me asking previously as to how many paint balls each player may need. Our party agreed as a bare minimum you need 600 balls for 3 games of 2 halves each. Paintballs are £9.99 for 100 / £79.00 for 1000 or £139 for 2000. They don't advertise these prices on their website. And I was advised that I needed to pay £10 per person at the time of booking which would provide 100 paintballs each. It would have been more honest for them to give more detailed information regarding the quantity required from the outset.

Their customer services team have not responded to my email or phone calls in 14 days regarding another booking made pre lockdown where I wish for my deposit to be returned. Unprofessional, rude and really bad for their brand!

One final point - not a game for anyone under 10 or for fragile adults - it can hurt.

Extremely poor service have been trying to contact them for a refund over a month via email / and promised to get a call back from the manager on numerous occasions. A month has passed and yet to hear back. Their excuse is their extremely busy of covid 19. Just an excuse! a month is not acceptable. Asked for the complaint procedure only to be told the manager is the manager but surely there is someone above him. To top it off the employee hung up on me when I asked for the complaint procedure. Absolutely appalling and unprofessional. Will never use again! Should've read the reviews first!

what a waste of time. the cost of ticket books ... and then having to pay more when you get there to play as you are not allowed to bring your own gear to use. length of time x total amount of money spent / the actual enjoyment earned = waste of resources. Do not invest in this company!!!! Runaway!

While we were just yards away in Boots our Autistic Disabled son was being spoken to by IPG St seller

I am writing on behalf of my son, Cxxxxx who is autistic and disabled. On the 21.8.19 he was pressured to sign up for paintball sessions in the town centre by Dxxx We were with Cxxxxx in the town centre but popped into Boots just yards away at the time which is just opposite. The rep would have seen that my son had obvious disabilities and that he would be physically and mentally unable to have anything to do with paintballing, but this street seller signed him up all the same???

UPDATE 14/11/19 Emailed twice,phoned dozen times no response! Now in the hands of our bank to try and get his money back! DO NOT TRUST THIS ORGANISATION THEY WILL KEEP TAKING MONEY FROM YOUR ACCOUNT! You've been warned!

Cxxxxx felt very ashamed and embarrassed about this and has kept it to himself. He has only just told us about this seller, or we would have contacted you sooner. He has no means of travel and cannot travel on his own. The closest is Kegworth, which is over 2 hours away. We believe that the paintball sessions have been mis-sold and a vulnerable disabled autistic person has been taken advantage of.

Don't be enticed by the promise of saving money. The problem of being able to book dates prematurely (years beforehand) simply doesn't work and the website is designed in a way to even avoid customers to be able to redeem their tracking numbers.

Made the mistake of pre-ordering passes for their paintball facility. The group you call to book is rude and hard to deal with.

Then once we got to the site itself in Strathmore those people were rude and hard to deal with.

Then we had to call back into the 800 number to get our money back for the balls. They basically accused us of being liars and were not going to issue a refund until they listened to the actual recorder call to find out they were wrong. We hope to get our refund as they took all of our information but ended the call in a very rude tone.

If I could give them zero stars I would.

Bought the tickets for a present for my son. Non of the dates I want to book over the school holidays are available, not because they're too busy, but because they have no other bookings. I've requested a refund but they refused as I'm one week outside of the 14 day cooling off period. 

I'm a paintballer so she thought it would be a good idea to buy me a 70 quid package from a stall in a Tesco lobby she has no idea about paintballing and it's these people that they pray on the tickets are worthless if i used them it would cost me about 80 quid in balls yet if i don't i can get a better package by booking directly with the paintball companies of my choice for 50 quid now the mrs is upset with me for not liking the gift she was persuaded into but i can't ask 20 freind to pay a extra 30 quid on top of our normal price to keep her happy plus the closest venue it 40 miles away from where she was sold them what a joke you've been warned rant over

Bought a package for my ten year old to have a party. When it came to booking the rules had changed to over 18’s only, was advised to send tickets back for a refund. Lost money and had a very upset child and then had to find more money for alternative. Three weeks later got a letter saying they wernt going to refund me and insulting advise to sell them or give them away. Made a complaint via Facebook and also lots of other negative public posts to which I replied they approach trading standards as I was....the childish and very unprofessional responses was to block me and delete my comments! Says it’s all really doesn’t it!? Unprofessional c o n artists! Avoid at all costs and visit trading standards.

I was totally mislead by a most pathetic sales person in my opinion that’s what’ I think of him after finding out I was taken in. He has ruined a child’s birthday. How Dare he do that to me. After being in cardiac arrest that week he knew I just got out hospital. I’m so angry I want nothing to do with Paintball or marketing after this Horrible situation. Your buying a worthless piece of paper that’s all it is. When u go to paintball it costs you a further $20 for a few magazine of balls lasting u 10minutes plus there’s a fee that the paintball place has per person so that’s like another $25 truth is per person u need at least $150 to $200.now tell me who is going to afford paying that each child for a kids party. I found this out after I got Jubbed into buying a worthless pPer that u can’t use and the paintball place says they can’t match the deals that the company does Becas it’s impossible. Meaning I pay extra in end. So don’t buy from iPG.  The guy also pretended he worked as a manager at the Dingley centre he said come see me. He would meet me son on the day. Yeah right. What a LIAR!!! He is not affiliated in any way at all. To gain a sale it was all rubbish!!!! The paintball place dosent care thry are just as bad. I got hung up on blocked and chat stopped with no help. I put in a complaint I got nowhere it’s a big waste of money. Don’t bother