Swimming Nature - www.swimmingnature.com

My children have been going to swimming nature for years, and they love it. Their instructor, is fantastic, dedicated and extremely knowledgeable. My kids made tremendous progress and love swimming now. We could not be happier.

My two daughters started swimming in Streatham last year and we cannot believe how much their swimming has progressed. My oldest had picked up lots of bad habits in previous lessons but he has done an amazing job improving her technique, while my youngest has grown so much in confidence. Both of them absolutely love their lessons and can’t wait to get into the pool each week. We had a few challenges at the beginning of the year with pool closure but the communications from the school were always good and every lesson missed is being made up. I cannot recommend all the team in Streatham. It’s not the cheapest but, in my experience, you get what you pay for.

Disappointing experience with Swimming Nature I'm sorry to say. Their curriculum that wasn't accurately described to us and didn't suit our daughter. They co-taught our 6 year-old with a 4 year-old, and at a much lower level. When I flagged it, was assured it would change. But nothing changed. And when tried to withdraw and get refunded for the remaining sessions, was refused any refund.

Very disappointed - we started in September but had several teacher swaps which isn't helpful. My daughter really enjoyed her lessons but these were stopped abruptly with only an email!! Our teacher was lovely but I'm not impressed with the company overall.

Swimming Nature has totally turned around our 3 year old son's fear of the water-- now he can't wait for his turn in the pool every week! His prior experience of swimming lessons with a rival children's swimming programme left him panicking and crying at the thought of ever having to go into the pool again.

Swimming Nature has changed all that. After only 1 lesson in the pool at the Marriott Regent's Park, our 3 yr old went from being terrified of the water to asking every day thereafter if it was his day to go to the pool again! By the following week he was still so eager for his next lesson that we decided to take advantage of his newfound enthusiasm and see if we could arrange extra lessons to put his water phobia firmly behind him.

The regional manager was extremely supportive, letting us know when there were extra slots available during the week to pick up extra lessons. He also coordinated the different instructors so that all were familiar with our son's situation before he had his next lesson with them. Though he had a different instructor for each of the extra lessons, it was seamless for him and he loved it-- and the extra attention from a new person each time!

We are amazed at the progress he made with Swimming Nature in just 4 lessons. We are definitely converts to their approach and the attention each instructor gives each individual child. It has changed everything for us and our son!

constant cancellations and terrible service

I don't know who manages that place but there is no business sense or strategy in place. Simple fall back plans overlooked. last minute cancellation and sarcastic and lazy admin who would rather lose money than look for solutions for people

We have been swimming with Swimming Nature for years- when they first opened in Edinburgh, it was great- there was a very helpful person in charge. However, when he left, the service went downhill rapidly. There was no -one available at the Edinburgh venue and the local admin person was also a swimming teacher which did not work. HQ in London never return messages, lessons are cancelled at short notice and terms/conditions of booking/rescheduling were changed recently WITHOUT advising the customer! Having trying for weeks to re-book (HQ have never returned calls), I have given up and gone somewhere else. The swimming teachers themselves are great but this company lets itself down badly with very poor and centralised admin and lack of care for their customers. The last straw was no medals available for the children at the end of term and then no badges available when children reached their goal. At £18 for a 30 minute lesson, there are now better competitors out there!

Excellent and committed instructors, helpful call centre staff, let down by poor administration. I can only comment on the experience at the London venue that we've been sending our daughter to for three terms. The venue has had constant cancellations due to pool equipment malfunctions (at least four in the last term and now one in this term, despite categorical assurances that a full renewal repair had been carried out). The promise to make refunds have not been actioned and the first refund for missed sessions last year has only now been issued (more accurately, I've had verbal confirmation that the payment has now left their account - it has not appeared on my statement yet...) - this required three separate requests over a two month period and the repeated sharing of bank details. The call staff are very polite and try to be helpful and the company is proactive about sharing information (and making promises to rectify the situation) but this does not translate into the effective management of the problems experienced. Constant cancellations have resulted in our child not progressing as she should, as she constantly needs to return to confidence building at the last stage she was at, rather than moving ahead more fluidly. This effect is compounded if the other child in the double session is less confident or less experienced than your own child These lessons are expensive and service delivery should really be vastly improved.

Don't actually know where to start, as had so many problems in such a short time with Swimming Nature, Edinburgh.

£18.00 a lesson! For this I expect the best of the best, and I can assure you, we certainly have not received that!

Booked an 8 week course. To date my son has had 4 different teachers and he still is not finished.

Lessons on average last about 22 minutes, NOT 30 as stated.

Shocking customer service.

Cancelled lesson.

LACK of communication, emails not replied to, telephone calls not returned. On day of phoning head office to complain I gave up after the 32nd phone call. Engaged, probably everyone else complaining aswell.

Pool is tiny, and only half is available for the lessons so, 3 lessons in 1 sessions means maximum of 9 people in a VERY small area. Kids bumping into each each, even teachers! Clashing of heads all the time, especially when doing back-stroke. Don't know how there has not been an accident yet.

Could go on more but think I've said enough apart from the teacher my son was suppose to get was brilliant. Just a shame he has not had him very much!

I don't mind paying the extortionate price of £18.00 for a swimming lesson but what I do mind is not receiving the service they say they pride themselves on providing. I was expecting some sort of compensation regarding this but don't think I'll be holding my breath. Even though they have admitted that I have experienced lots of problems.

Despite the fact that Instructors are very good as a parent of two kids taking one to one &40 per 1/2 lessons I feel that swimming nature is very poor value for money. I've been their client for two years now, and it has been countless number of last minute venue/ instructor changes and cancelations. Due to that quiet of few lessons were lost and payments not reimbursed. They can offer you a credit for the next term, but if you are fed up and don't want to deal with them further- your money is lost. Rescheduling lessons is very difficult.