321Travel - www.321travel.co.uk

They will sell you a cheap holiday, change something the next day say a flight. They then offer you something unacceptable which you will reject. Then they will say the money is not refundable ad you will have to go to court to get money back. They also go by the name of travelate ad a few other shell companies. Don't use.

Interestingly and suspiciously high rating here 92% 1 star rating on tripadvisor..?

We purchased and cancelled the following business day. We finally got a hold of someone and told them we had sent a registered letter cancelling their program and we would like our money back, seeing how they ran out and cashed the check the same day. My husband and I are in our 70's and on a fixed income. We thought this might be a good way to travel. We have left SO many messages and no one ever calls back. What do they have to do, find another sucker before they do anything!! We spoke to Neal {?} and he said it takes 45 days to be reimbursed, well it's over that. He said he was appalled and would see that we got our money back..Joke on us, they probably will never refund us. BE AWARE!!!!+

Why is this company showing on recent liquidation list but still trading?

Recent last minute trip booked to Lanzarote given confirmed total charge then had tell tell call saying only one seat available on return flight so change of return date which increased price despite being booked with Ryanair instead of intial thomson flight,also paid £68 for gold star cover in resort ,no documents received with ref to what this means and no actual breakdown of costings for flights and accommodation,tell and emailed with very little reponce ,I will persue them again about paper work and a refund for this so called gold star service which at present they have declined

I am currently on a holiday in Malta booked last minute by 321 travel

On check in we discover we are only booked for 3 nights at our hotel not the 5 night's our holiday was booked for.

After 2 days and many phone calls to 321 travel my holiday has been so stressfull and is ruinied.

We have now been told we have to move to another hotel for the last 2 nights as this one is fully booked.

The hotel offered is no way like for like as this hotel the list goes on.

Very poor customer service

I would not reccommend this company to anyone!!!

Wish i stayed home.

It is a shame that I have to give this company 1 star as they don't even deserve that.

I booked a holiday for myself and my children to go to Gran Canaria. The night before we were due to travel I get a call on my mobile to say my accommodation is overbooked so they are giving me an alternative. I asked what hotel and he said he couldn't say and would send me an email.

The email arrived - the hotel was in a different resort and was inferior to what I had booked. I called them, it went to answer machine. I emailed back to say that this was an unacceptable alternative and that I would like the accommodation I booked or a refund. I heard nothing. I emailed them from the airport the following morning as they were not taking my calls. I again asked to cancel and refund my booking and this request was ignored again.

I was then told that they were doing their best to sort it out and the resort manager would contact me. We were delayed 8 hours and arrived at 6am. I had a transfer booked to the original hotel and we went there with our original accommodation voucher (which looks fake)

and was able to check in. At 10am we were called to say that there actually was no booking for us, the voucher was indeed fake and I would have to pay £220 per night. They also said that they were not overbooked!

I contacted 321 Travel again - they said that my accommodation was at the other inferior hotel and I was clearly advised of this. They offered me £150 in vouchers. I refused. And on looking at their website you can only redeem £50 on one booking. I never did hear from the 'resort manager'.

We also had no booking of baggage with the airline despite ordering this. Thankfully they let us check it in free of charge.

Upon my return, I issued a complaint. They told me my complaint had been escalated to senior management and they would respond within 28 days as per 'standard trade guidelines' - they didn't respond to my request for a copy of these. 28 days has now passed and I've heard nothing.

I have now taken this to small claims court as I feel I have no other choice, I'm also going to contact the airlines with regards to non booking of baggage, and will contact the industry watchdogs about their practices.

We work hard to earn our holidays and then a company like this ruins it. They should be struck off. Please do not book with this company!!

Increase advertised prices and add other charges (even when they say they won’t) and don’t pass on relevant booking Information/Requirements onto hotel so you are left without what you need or specified when booking. Also ask for a breakdown of cost on invoice as the one they send you will be an All in Price so that you cannot retrieve money back through your bank only through small claims court. They know what game they are playing and will cover their tracks and say they are not the people you originally talked to even when you have their names and direct numbers from them. I really do wish we had read some of these reviews before using this sham company then maybe we wouldn’t have had to leave this one. If you see a good deal from this company know that it will be to good to be true. I would recommend people and Families to use a Genuine,secure, trusted travel agent/company or book it yourself and save yourselves a whole lot of money,stress and time.

We booked an all inclusive holiday to Malta with this company. As the booking progressed on the phone they asked if we wanted to buy the "Agency Golden Standard" package for a price of £16. The final price on our package was not mentioned over the phone and we subsequently ended up paying 4 times £16.

There was no mentioning on the booking summary about the AGS package and consequently we have paid £64 without even knowing what we might have bought.

To add insult to injury they took the total amount twice from our bank account. After long telephone calls they agreed to refund one of the bookings but we are still waiting for the full refund of the second payment.

We strongly recommend to stay clear of this travel agent. Don't provide your debit/credit card details until they have confirmed the final price.

i tried to book a holiday with 321 .i gave my debit card details and then was told hotel was full(in january) i was offered an alternative hotel for the same price ,which i agreed, when the booking confirmation came through i was charges £60 extra for a worse hotel, after stating that i did not want to pay any more than first agreed.because of paying with debit card there is nothing the bank will do about the overcharge, spoke to 321 on phone, they would not listen to me and just took the word of there sales rep{he has his commision_)

SO STAY WELL CLEAR,,,,,

PLEASE SHARE 321 TRAVEL LTD This company are operating whilst action

has been taken to strike them off by 3 December 2017 by Companies

House. My sister booked a holiday over the phone on Sunday and gave

her debit card details. She was then called Monday to say the holiday

was not available so she said fine leave it. They harassed her all

morning with offers of alternatives and called to say unless she

accepted the alternative which was more expensive, a different date and

airport then she would lose all her money. After investigating this man

/ company and reading reviews Trading Standards are now involved but

after checking Companies House it appears his company 321 Travel Ltd is

already in the process of being struck off so please do not book and

give any card details to this company. They had taken money from my

sisters account for a holiday she said she did not want and said unless

she accepted this they would not refund money anyway. We have called

since and the director is very rude, laughs and hangs up. Please share

this post.