Agoda - www.agoda.com
Customer Service
Quality of website
Value For Money
Agoda - www.agoda.com
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User Reviews
Amazing Deals You Simply Cannot Resist.
They always have the best deals ever especially in peak seasons.
A trial is enough to convince you. The service is satisfactory too.
Booked & Paid For Private Room, Gave Me Shared Bunk Room
I will never go back to Agoda after the terrible customer experience I received after their error.
I booked a private room in a hostel because I caught a cold and they put me in a shared room. When I called they said it isn't their fault the error was on the provider they used and there was nothing they could do about it because it is non-refundable, but they will open a ticket and will get back to me. I had to go and book another hotel on my own as they did not offer any resolution. Customer experience is awful, I had to call back multiple times the next day and the only thing is they can provide Agoda Cash which is useless when you pre-book all your hotels.
After looking and checking on the internet I found out they had a guarantee they could book me in a comparable room which they did not offer. I will never use Agoda again, the only job they have to do is book the right room and they could not do that. The call centre is rude and lack customer service. In the future I will be booking directly with the hotels/hostels, when you get sick on your trip and they can't even get you the right bed the discount is not worth it. In the future I will only use Expedia.
Great Site, Very Easy To Navigate. It Does What It
Great site, very easy to navigate. It does what it says on the tin! Will definitely be downloading the app.
Hotel Search
I was fully satisfied with Agoda, once again. Agoda always provides the information necessary to make an informed decision. Once the decision was made, Agoda's site is efficient and user friendly. Happy with their service.
K.i.s.s.
As the acronym goes, Keep it simple stup$#@d. The app is easy to use, with discounts and additional perks. It also comes with transfers and taxes. So, it is a one-stop shop. Since, you can even add activities if you intend to in your desired destination.
On the other hand, what i did not like about is the fast increase of cost if you don't grab the chance to get a discounted rate. You should be on top of your toes if there are discounts and grab it right away before you lose the discount.
Initially, had hesitations on line booking due to phishing credit card details, is it legit, etc. But after using the app in my trip local and APAC region, had more confidence in purchasing through AGODDA.
Nice Rooms
I have stay in two different rooms both with a pool access straight out of the room. nice and comfortable luxurious rooms.
Located not to far from the beach and in a small village with traditional BBQ stalls and homes with random western bars up the road incase you need to talk to expats
No fridge in any room that's a bit strange.
Great pool.
The restaurant serves great Philippine food, they serve Western food too but we didn't try that.
No safe/lock box in the room for your items you wish to keep safe.
No storage to hang your clothes in the room or a place to put your suit case
Coffee making facilities but no coffee or tea supplied, strange. go down to the plenty Sari Sari stores they will love the extra business and its cheap
Easy And Smooth Booking Process
ONE OF THE BEST WEBSITE FOR BOOKING OF A HOTEL ROOM.
Good Discount
would love to see more discount compare to other service providers
Excellent Speed
great service and very easy access and simple
It's Easy To Use And With Excellent Customer Services.
After trying Agoda, it's the best website to make reservations.
I enjoyed so much to do all my hotel bookings in one place.
Q&A
How do I request for a receipt?
I have made pre-payment to Agoda for a hotel booking but the hotel claim non receipt of payment and I was made to pay again. How do I get refund from Agoda?
How to get receipt payment from Agoda for yaer 2022 (Jan 2022 till Dec 2022)?
Please can someone assist me how to print invoice on my stays?
How do I change email address in my booking? I've wrongly keyed in the email address so I didn't receive my booking confirmation too.
You must have created an Agoda account at some point in order to make a booking.
Logon to that account using whatever email address you used to create it; go to My Account, Profile, and edit your email address there.
You can reprint or resend your booking confirm from within your account by going to My Bookings.
How do I get a receipt?
It's a simple procedure. Call the accomodation you booked at. They have all the information on file.
I only stayed one night, can anyone tell me what can I do to get my money back from the booking?
Hi,
without any more information about how long you made a booking for i.e. how many nights, it is a little difficult to give an informed answer. I can perhaps suggest a few options. If you booked only one night and stayed only night then there's no way to get a refund. However if you booked for, let's say two nights but only stayed one night, things look better. If you cut short your booking becuase of some serious issue, either on your side i.e. you had to return home for some family or work situation or on the hotel's side i.e.problems with the room or the country you were staying in perhaps due to the pandemic or severe weather conditions, then you could ask for reimbursement of the unstayed nights. I do hope this helps. Thank you, Robbiel2005
How can I change the guest name?
Simply email the hotel and advise them of the change in guest name.
If I don't receive my hotel voucher does that mean I did not pay the hotel yet? But the email of confirmation says I've paid in full.Â
I always print a copy of the hotel confirmation and take it with me. As well, I take a screen shot of the email confirmation.
How do I confirm my booking?
Click on confirm booking. If you get email notification your booking is confirm.