BonVoyage - www.bonvoyage.uk

We have returned home from in the main part a great holiday but in certain areas, with greater knowledge could have been better most of which is with Bon Voyage to improve on.

1. Seated together on flights – having booked so far in advance to secure dates and price, certainties of seating plans should be gaureented. 7 hrs on a flight to be not sitting with your partner is not enjoyable.

2. 3 hotels did not provide in the first instance the correct room and tried to place us in a less superior room – Delta, Deer Hurst and Pillar. (Deer Hurst and Pillar has further comments)

3. WiFi in Fairmont Hotels operating different policies and access to WiFi, Toronto no issue, gave code, Ottawa wanted to charge unless we had an account. Day 2 and reception staff gave us the code. Consistency is required or an awareness which needs to be advised of by Bon Voyage.

4. Deer Hurst – not a 4 star hotel and would not recommend. Firstly, the room was not as paid for. When challenged they reluctantly moved us. The room Block 52 room 303 was dirty. Food on floor, food on chairs, animal excrement in general seating area and windows with kids handprints smeared all over. 2 out of the 3 restaurants closed leaving the main hotel the only available eating place unless you wished to travel. This information should be known by Bon Voyage and advise to the client. A hand picked service is advertised and offered. This was well short of the mark.

5. Pillar, Niagria – Room 142 – Dark, noisy and smelt of chlorine, when mentioned to reception, “that was the room you paid for” – we didn’t, we paid for a light and airy room. You could not stay in the room unless all the light were switched on. The Pillar is a wedding venue for the noisy American’s shouting at 3 am. Again, Bon voyage should be asking questions to ensure people paying top money wanting an unforgettable trip are not left wishing they could go somewhere else. Pillar is a wedding factory venue with 2 weddings Friday and Saturday.

6. Invoicing of rooms – Pillar now charged us the room again. We have rung them to find out this is what they do and then refund. Why ? This should be known to not frighten people when statements come through.

7. Ottawa – Have been charged again for the room.( £525 ) We have rung and been told they will credit it but due to the exchange rate we are now £33 loss, this cannot be right and have emailed them to have the full amount originally charged credited. I would also appreciate your company emailing them and arguing on our behalf as we have paid good money 10 weeks prior.

8. Sat Nav – 3 hotels were not known on the device and we had to use our own phones to locate the hotels. (Montreal, Quebec and Pillar) – updates are needed.

The majority of the above is down to Bon Voyage asking the correct questions. It is sold as a tailored package. Based on what we have encountered, its just a travel agent.

The website is amazing. Brilliant when you want to research a cruise, cruise line, the ship, and fares. It is very easy to use and navigate. It is also very easy to book a cruise, even for me as I am not good on computers! If you have any inquiries or problems then you only have to send an email for a swift reply or give the wonderful staff a ring.

We have used Bon Voyage for some time now for a number of cruises and have never experienced any difficulties. I know that the staff are there for me at the end of a phone or an email if I should need them.

I recommend Bon Voyage to loads of people I meet when on cruises and to any friends.

We used bonvoyage for the first time on our recent cruise, and we pleased with both the price we paid and also the efficient way they handled our questions during the process. We would recommend them to friends.

I always book my cruises through bonvoyage.uk they have the best website. Choices and prices in the market.

Excellent service provided by Bonvoyage.Kept us informed about our holiday from booking until departure. Have no problem recommending them.

Easy to use and book. A good price and better than the price from the cruise line direct. If entering previous cruise member details use capital letters as entering lower case, though it shows it as capital will not work.

Very efficient organisation with sharp prices. Recommend

I found Bon voyage Staff especially the person I dealt with professional and courteous and it made the holiday that much more enjoyable.

The cruise itself was a success in providing a welcome Quality break from the stress of every day life, leaving the shores of Southampton with the knowledge that nothing but good fun good food and good entertainment will be found in the next 6 days.

The Queen Victoria is one of the fleets 3 ships and having tried everyone and this for the second time there were few surprises for us ,but checking out the new refit she had just undertaken never disappointed.

We love Cunard's style of cruising as it suits our idea of enjoying a larger ship with all the entertainment that entails but not a city at sea and having noise at every conceivable area, in that you can never escape from it.

The cruise ship staff to passenger ratio is good they are attentive and polite.

On boarding I first made my way to the Restaurant to meet and talk to the Matradee who was very attentive to our needs of putting my friends and us on the same table making up a four and this he did putting us next to the rear window as well excellent seating.

Our cabin for this trip we chose an inside which was nicely laid out and suitable for our needs for this short 5 nighter.

The entertainment was excellent, the food good, the speakers informative and interesting

over all a good trip.

I have already written my review as requested Please refer to my previous comments.

This is the second time we booked through Bonvoyage.co.uk.it is very easy to book and even cheaper then official cruise lines own web sites ! Keep us inform all the way to the sale date.Highly recommended !