Co-op Travel www.cooptravel.co.uk

Coop travel are absolutely incompetent in booking holidays over the phone.

AVOID THEM AS YOU WILL END UP IN A COMPLETELY ADVERSE LOCATION.

Erdington are the worst but other branches have also abused disability rights, and then hidden or deleted the evidence of their stupidity.

There are some very thick people in this business that do their own thing and compromise able bodied and particular disabled customer, they completely misrepresent customers in either group.

They should be taken legal action a# ABTA are equally biased and just want their dirty fingers on your money for their biased , dodgy arbitration scheme, often their board has member of travel agent on, wholly corrupt system, need to be put before parliamentary privileges committee.

The head of CS is certainly not the sharpest too, in the box, doesn’t even know how to spell queue!

Avoid them you will end up in hell, holiday ruined ,poorly and out of pocket, as they wear you down and have no intention of resolving your complaint , conceal evidence and are downright dishonest.

I recently booked a surprise Birthday weekend in Amsterdam, Evesham branch. She was an absolute superstar and did everything for us including checking us in for our flight and went out of her way to find me the best deal. All our documents were ready to collect the day before along with a Birthday card for my wife. Thanks so much, what a pleasure and a huge surprise for my wife. I will DEFINITELY use Co op travel again. Many Thanks 

Just discovered that if you walk into a branch of Co op travel and order foreign money, you get an inferior exchange rate than if you had ordered it online. The "kindly" assistant told me this when I queried it. I'm sure I would never have been told this if I hadn'd asked.

i booked an holiday threw the coop in January . it took months to pay for a Caribbean holiday for my birthday . i was sold an holiday in a none speaking English hotel it was Italian and Spanish and were told it was unusual we were put in this hotel.we were unable to join in any bar games entertainment and struggled to watch entertainment. we were left out of everything they avoided us because they coudnt speak English i dont blame them i blame the coop if they did there homework they would no this or was it to sell a holiday and they just didn't care. i am very hurt and disappointed has i haven't been away for a few years and saved and struggled to pay for this .i shold of been informed of this

Booked holiday with delightful agent. So friendly and my kids were being a tad naughty and she kept them well entertained. Was happy with price and she sorted the airport parking. Since then the operator e mailed to say there would be building works going on while we were there. My husband is a builder so the last thing he wants is to go on holiday to a building site. Co op called after I complained to the operator and basically said well it's still the best hotel in lanzarote. Then we get a further e mail saying that the entertainment advertised won't take place anymore. No contact from co op at all and we feel ignored and ripped off.

Just been ripped off for the first and last time by CO-OP Travel in Doncaster.

I have used this branch for booking holidays for the last 10 years or so and have always had a great service and comparable rate to most other high street exchange bureaus.

I exchanged cash for euro's stupidly without checking their rate first. The rate they use for cash now is vastly different to what they advertise and probably the lowest on the high street now.

DO NOT USE without checking first!. They have had all the custom they are having from me that is for sure...

Myself and three family members have just returned from a holiday to Tenerife, booked with C0-op Travel. I only booked one week before going. I looked at lots of websites and C0-op travel had some competitive holiday offers. The staff I spoke to on the phone were very friendly, helpful and efficient. All travel arrangements worked perfectly and the hotel was good value for the price. We had a great holiday and I am happy to recommend Co-op Travel.

Just got back from the most amazing holiday to Disneyland Paris booked with Coop Travel. The agents were all very friendly, service was great and I got a super deal!

I would highly recommend this travel agent to anyone wanting to book a cheap package holiday.

My trip to Disneyland was as magical as they said it would be, meeting my favourite Disney Characters and watching the Parade/Fireworks was the cherry on the top.

The only downfall is that I only booked for one week, next time I will book for two weeks!

I didn't hold back on any questions and requests, and the Coop agents were never short on answers or solutions to tailor my holiday to my exact wants and needs. If you don't ask, you don't get!

All in all, Coop Travel are a very honest & reliable Travel Agent, and we are in the process of booking a huge group Ski Holiday 2016 with them already. Thank You so much!!!

Today my 2 daughters and I went into co-operative travel in solihull and we were very pleasantly surprised by how brilliant the staff were and the quality of the customer service. The adviser was brilliant! she found us a few good holidays and gave us all the relevant information that we needed. She gave us brochures to have a look through and said she will contact us after searching more, and i feel very content and happy that she will find us a holiday. She was very enthusiastic and a great contribution to your company! We will definitely be purchasing a holiday if she finds us one.

I have just been caught out with the Co-op's money exchange.

Beware the rate shown in the window is for their card holders only the actual rate was the poorest in the town centre. Unless you read the notice very clearly they will give you vert poor value for money.

I worked out the rate and rerurned to the shop tk cancel the transaction as they dont issue receipts any more- surprise surprise as all the transactions are stored in their system.

Typical Co-op supposedly high ethics, very low morals.