Cruise Miles - www.cruisemiles.com

Lodge a complaint with the UK police internet fraud squad and the equivalent USA FBI website against

CruiseReward Miles Ltd Europe Cruise Miles LLC USA cruisemiles.

If you are located in a country other than the UK or US. Also go to you equivalent police site and fill in the form. If we don't, they will be at it again in no time. Turn the heat up on these swindlers!

cheated customers of money still selling cruise miles but no cruises

thats the way they operate their business

The one star rating given to Cruisemiles is ONE STAR TOO MANY!

Let's be VERY CLEAR: THIS IS A PONZI SCHEME. Money is taken from many to provide a service to a few while the balance of the money is siphoned off, never to be seen again; leaving the majority of customers without the service. The director of this company (who calls himself a "Lord" of the British Realm) is under investigation globally for fraud. He has financial connections to three British Pubs/Restaurants and aligns himself with notable chefs and so called socialites (all questionable). At the same time he DOES NOT PAY THE STAFF OF HIS CORE BUSINESS. He DOES NOT HONOR HIS CONTRACTS using the excuse that he has no money yet he is still operating the three pubs/restaurants. The business has little or no customer service.

Please heed this warning and review other consumer complaint sites before making any decisions to give this business any money or goods.

Having been on one cruise with Cruisemiles which was excellent, I have spent a couple of years trying to find a cruise using my remaining cruisemiles. However it is now necessary to buy so many more to 'top up' what used to be ample points. I have 'won' several top up auctions but for some reason (maybe because I am in Australia) I never get told how to pay for them. For months no-one at Cruisemiles answered my emails, my posted questions only other disgruntled members.

Eventually I got a reply from someone telling me my problem had been solved and to go to a link on their site which would answer my problems. It just sent me back to the Help page.

Now my cruisemile points won't even cover a day trip from Sydney and it is impossible to 'win' any more so I have lost lots of money which this pensioner could not afford.

The above says it all, the sooner Cruise Miles has to account for the money the better...

I have been on three cruises with vouchers then miles with no problems then I had tobuy two cruises threw carnival because I all ready bought air fare for them. I contacted the person I bought the miles from on ebay he never got back to me what a surprise. Now they want to buy to membership for a year for 49.00. ya right not going to happen im done with them

Absolute rubbish business.Not even a business. I think they are laughing at us as their bank accounts increase. No refunds , no comeback, this is not legal. May they rot in hell. Have booked a cruise in April 2014 from Melbourne to Sydney, have paid our hard earned cash, now hear the cruise is cancelled. Not an e mail from CM, no word, nothing. I now hear CM do not refund cash. Thanks very much. I suggest with all the cash you have got you enroll in Ethics Classes and then maybe a Business Course.

Found a Cruise Offer for a cruise on Celebrity Millenium, of a lifetime. So I bought the miles necessery and used these miles to purchase this cruise...at least that was what I thought! And my wife was so happy.

The miles were charged from my account but I did not get a booking number. After a month I started sending emails asking for it as I wanted to upgrade and start plannig , buying airtickets and things like that.

Nothing happened.

Sent email, nothing happened.

Now when I checked my accont the miles are back and I am on no cruise and I got an email " We cannot see that you are booked on a cruise".

I will try to reverse the purchase of cruisemiles but I bet it is as beating a dead horse!

Advice STAY AWAY FROM THIS CHEATERS!

This is the response I got from the "Director of group reservations". Do you think this is professional and polite?? Do you think this is the way to treat a customer?

***As I am sure you are aware our business is in extreme financial difficulty

You were one of the lucky people who got your tickets and went on a cruise

So all people see you as is selfish in the extreme that you keep complaining about a cruise you did not like when hundreds of others would have loved to have been on it

We completed your booking and booked a room if carnival did not meet your expectations it is totally beyond our control

Now please stop wasting our time when it is much better used trying to help people with real problems

Best wishes

Director of Group Reservations

CrusiseMilesLogo01***

I do not!! I think this is the worst customer service I have ever had in my entire life. All because Cruisemiles screwed up on my cruise booking I purchased in 6/14/12 and they booked on 9/7 to sail 9/8/13. TERRIBLE!!! I only wanted a friendly response from 15 emails I sent since 8/16 on the cruise I was to be sailing on. I am going to spread the word that this is definately a reason why you are loosing money and having financial difficulty as you state, yet I was not aware of this at all. Are any other members aware of this ??? Has anyone else been spoken to this way??? WOW! shocking !!

Hi there...

It seems I am not the only one having mayor fraud issues with CM.

My husband and I purchased a 9 night Australia on Radiance Of The Seas with CM in which is set to sail on 01/12/2013.

After purchasing the cruise, CM sent a couple of emails confirming the purchase and etc.

In one of those emails, CM stated that the next time they contact will be for the Roll Check.

CM stated the final Roll Check email will be sent 8-12 weeks prior to the cruise.

It is now 6 weeks prior to the cruise and still I have not heard from them.

I have sent countless emails (25-30) to CM over the past 3 weeks.

I email every single email address CM have provided and sent in the past.

However each of these emails seems to bounce back stating “email address does not exist”.

Or the emails comes back as been “read” but no one is replying or answering my enquires.

I also contact CM support directly off the website, back they said they cannot assist and will pass my enquires onto CM reservations.

I am extremely angry and annoyed and looking into taking some legal action or etc.

If anyone is experiencing the same problems as I...

Please contact and let’s put our thinking cap on and put a stop to company like CM.

Chloe - Australia